Project Manager Management,business analyst
Resume:
Abhineet Dhiman
********.******@*****.***
Woburn, MA
Summary
A results-driven, certified Scrum Master, Senior Business Analyst with 10 years of experience in application development and production support projects, implementations and improvements of business processes. Possess large spectrum of experience in dealing with a variety of industries like Automation and Telecom. Implemented projects in insurance, healthcare and education domains.
Technical Skills:
DATA VISUALIZATION TOOLS
Tableau, Qilkview, Excel
DECISION MODELING
TreePlan (Excel Add in)
MODEL DIAGONOSTICS
Sensit (Excel Add in)
TESTING TOOLS
HPQC (Application Lifecycle Management)
BUG TRACKING TOOLS
JIRA
FRONT - END TOOLS
MS Excel, MS Office Suite, MS Project, MS PowerPoint, Outlook, VDE, VDI
TECHNOLOGY
Lotus Notes, Java
REQUIREMENT MANAGEMENT
JIRA, TFS
CONFIGURATION MANAGEMENT
Visual Source Safe, TFS
KNOWLEDGE MANAGEMENT
IPSP (Intelligent Production Support Platform) Infosys internal tool
INCIDENT/PROBLEM/CHANGE MANAGEMENT
BMC Remedy
MODELING TOOLS
MS Visio
PROJECT MANAGEMENT TOOLS
MS Project, JIRA, TFS (Team Foundation Server), IPM+ (Integrated Project Management) Infosys internal tool
METHODOLOGIES (SDLC)
Agile and Waterfall Model
DATABASE
Oracle, MS SQL Server, MS Access
Education:
Masters of Science in Information Technology(MS-IT) – Data Analytics Oct. 2016-Apr 2018
Southern New Hampshire University
Summary:
Certified Scrum Master with 10 years of diversified experience in Information Technology.
Managing multiple applications – Continuous coordination with Client Project Manager. Drive the support and maintenance of multiple business critical applications and Enhancements to existing applications.
Encourage Innovation among the team to provide new ideas to improve the application.
Project management in a service industry oriented offshore-onsite model with extensive client relationship management experience. Working with Business, Vendors and various teams to deliver a program/enhancement smoothly.
Good experience in Waterfall and Agile Project Methodologies (Worked as Scrum Master for various enhancement modules)
Strong expertise CMMI framework; have anchored several Productivity and Quality improvement initiatives within Infosys.
Winner of Infosys Most Valuable Performer (MVP) Award for Business Intelligence Center of Excellence Team.
Received the Infosys Awards of Excellence for the Business Intelligence Center of Excellence Team.
In-depth understanding of project lifecycle, including all phases of system and software development.
Worked closely with developers, QA, and business end users to ensure technical compatibility and business process uniformity of current and future state technological systems
Delivery of multiple complex enhancements as well as maintenance of multiple applications.
Strong people management experience encouraging innovation and motivation.
Arranging and anchoring weekly team meetings and daily stand up calls to track the progress and highlight the issues if any.
Performed data modeling, data cleaning and explored data visualization techniques on a variety of data.
Sufficient exposure to designing and developing Tableau and Qilkview dashboards for data visualization.
Exposure of decision tree creation and performing sensitivity analysis.
Project Summary:
Sr. Business/Technology Analyst/Scrum Master Aug 2010- Mar2016
Infosys Ltd
Telstra is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. Telstra Revenue Accountability Performance and Targets Online Reporting system was handled by Infosys.
Responsibilities:
Gathering Business needs and making those into clear and concise requirements
Document management, securing documents and publish document templates for team members
Interacted with stakeholders to understand the scope of application and gather system requirements.
Analyzing system workflow, including process steps, dependencies, user roles, security features, and manual processes.
Created Use Case Diagrams Activity Diagrams, Flow Diagrams and High Level Business Process flows in MS Visio
Providing effort estimates (Rough Order of magnitude)
Monitor, report and follow-up on the status and next steps of all project components using MS Project
Developing business and user requirements for an optimized workflow, Data mapping for interface and translating those into user stories, functional specifications, system requirements, and business process flows.
Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development team.
Worked with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes
Carried out UAT by developing test plans, test scenarios, test cases, requirement traceability matrices, test data to be used in testing based on business and user requirements, technical specifications and/or product knowledge
Worked with clients to demonstrate the changes to the system to ensure all relevant business needs are addressed
Helped project manager with adopting agile methodology for the project using JIRA tool and acted as sprint planner and conducted scrum meetings
Reviewing project deliverables, including technical specifications, test plans and scripts
Conducted UAT with the project sponsor and train end users of the system
Environment: MS Visio, Agile Methodology, MS Office Suite, SQL, QTP, JIRA, MS Project, IPM+, BMC Remedy, Oracle, TFS
Business/Technical Analyst Feb 2010- Aug 2010
Infosys Ltd
IBT (Integrated Business Tools) consisting of two sub applications TRACA and PPDMPT were transitioned from a Telstra Vendor to Infosys. TRACA helps the Project Leaders to allocate tasks to various employees. The front and back end for this application was Notes Client and Notes databases respectively. PPDMAPT was used by the Project Managers for generating standard documents related to project. The front end was ASP and backend was SQL server.
Responsibilities:
Documenting and analyzing the existing system workflow, including process steps, dependencies, user roles, security features, and manual processes.
Interacted with stakeholders to understand the scope of application and gather system requirements.
Defining the scope of activities required to address issues, including requirements definition, process review and impact assessment.
Acted as an interface between Business and Development to communicate user requirements and helping senior management with Business Process Reengineering and process mapping and modeling (AS-IS)
Providing strategic, forward-looking vision when understanding the applications to maintain flexibility and future integration opportunities.
Organizing JAD sessions to gather enhancement features which can be suggested to Telstra for future enhancements to the applications.
Document management, securing documents and publish document templates (System Appreciation document, Support Plan, Application Inventory Document) for team members
Environment: MS Visio, MS Office Suite, SQL, Lotus Notes, MS Project, IPM+, BMC Remedy, Visual Source Safe
Technology Analyst Mar 2006- Feb 2010
Infosys Ltd
Mercedes-Benz is a global automobile manufacturer and is known for luxury vehicles, buses, coaches, and trucks. It was a multi-technology and a multi-application maintenance project. The major applications handled were RED Lotus Notes Database System and INTRANET (web based portal for external car dealers). Support and maintenance of these applications was handled by Infosys.
Responsibilities:
Provided estimates of effort during the requirements gathering phase to the project manager
Created Support Plan, System Appreciation, Interface documents using standard templates
Worked with offshore and onshore teams and coordinated meetings and information flow.
Worked closely with Project Manager during project initiation and planning phases to prepare project charter.
Document management, securing documents and created document templates for team members
Plan and schedule project deliverables, goals, and milestones for product documentation updates
Provided estimates of effort during the requirements gathering phase to the project manager
Environment: MS Visio, MS Office Suite, SQL, Lotus Notes, IPM+ (Defect Tracking), BMC Remedy, Visual Source Safe
Resource Manager Dec 2005- Mar 2006
Silicon Valley Systech
Responsibilities:
Responsible for recruiting IT candidates
Additional Responsibilities:
Published around 20 technical artifacts on Infosys knowledge submission portal
Initiated and conducted Knowledge Transfer session
Telstra Agile Fundamental Certified
Trained various Configuration Controllers
Quarterly BVA (Business Value Addition) submission to client which resulted in greater client satisfaction
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