Data Entry Customer Service

Nikita Black

*** ****** **. 216-***-**** – *************@*****.***

Objective To obtain a customer service position that will allow me to collaborate with others, solve problems, and give me opportunities to grow within the company.

Experience

Customer Care Representative

CVS Health

August 2017 – May 2018

First line of communication to members in a fast paced inbound call center to answer questions, or provide information to better understand coverage and options.

Assisted members with prescription refills, provided order statuses, and explained insurance coverage.

Collected payment information such as credit/debit cards, electronic checks and saving accounts from members to pay for their copays and monthly premiums.

Liaison between members, doctors, pharmacists, and insurance providers to insure members had access to their medications in a timely manner.

Sent correspondence via regular mail, email, and text messages. Performed research to guarantee information given was current and up- to-date, and always recapped the call to prevent errors and reassure comprehension of the information given.

Transferred calls to the appropriate department.

Filed grievances on a member’s behalf if they complained or expressed dissatisfaction within the plan or the service provided. Clerical specialist

Weltman, Weinberg, Reis CO. LPA, Brooklyn Heights, Ohio October 2014 –August 2017

Responsible for several administration tasks including answering the phones, transferring calls, and documenting accounts.

[Your Name]

[Street Address, City, ST ZIP Code] [phone] [e-mail] Obtained missing and/or updated information via telephone and internet.

Performed computer data entry to keep account files current and sent applicable letters.

Assisted with time sensitive projects to satisfy client deadlines. Account Resolution Specialist

Weltman, Weinberg, Reis CO. LPA, Brooklyn Heights, Ohio February 2009 – September 2014

Responsible for making outbound calls and receiving inbound calls in a call center environment within a professional law center setting. Located assets, place of employments, and contact information to notify consumers in the attempt to secure payments for overdue bills and loans.

Acted as the liaison between creditors and consumers. Managed delinquent accounts while staying in compliance with the Fair Debt Collection Practice Act (FDCPA), WWR’s guidelines and client standards.

Telemarketer

The Mortgage Zone, Cleveland, Ohio

2004 – 2006

Influenced customers to retain products or services by following a prepared script.

Made outbound calls to give product reference information to perspective clients for a refinance on a home loan, or to switch companies to receive a lower interest rate on a mortgage. Faxed detailed information that was discussed on the call to potential member and mortgage lenders.

[Your Name]

[Street Address, City, ST ZIP Code] [phone] [e-mail] Skills Excellent speaking, attentive listening, and other interpersonal skills. Tenacity

Patience

The ability to multitask.

Detail and goal oriented.

Professional and personable demeanor in person and over the phone. Empathetic

Organized and client focused.

Persistent in persuasion, negotiation, problem solving, and closing tactics.

Willingness to learn new things.

Adequate computer operation knowledge including internet research and data entry.

Telephone sales and product awareness.

Fax and receive important documents.

Skip tracing skills, and fluent in using Artiva and CBC Innovis. Education Bachelor Degree

Ashford University, Phoenix Arizona

July 2016 - current

GED

References References are available on request.

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