Customer Service Manager

M atthew Arias

*** ******** **. ********, ** ****1

917-***-**** E *******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Cross-Functional diverse professional. Experienced in adapting to change within deadlines while adhering to company policies & procedures. Awarded for exceptional customer service skills & building long-term clientele relations. Confidently influencing dignity, respect & integrity with applied universal principles. Demonstrates exemplary leadership, setting the tone for a friendly, safe & clean work environment.

S KILLS INCLUDE

Customer Service Process transactions - Filing - Administrative Duties - Sales - Customer Follow-up - Security Procedures - Retail- food service - Sales- Project development life cycles- Profit improvement - Account management - Nonprofit management PROFESSIONAL EXPERIENCE

Starbucks, INC New York NY

-The STARBUCKS corporation is an American c offeehouse chain. Starbucks was founded in Seattle, Washington in 1971. In November 2016, it operates 23,768 locations worldwide. B arista November 2015- 2017

The barista/supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and/or assistant manager. Koffeecake Corner, N ew York NY

Koffeecake Corner is a coffeehouse-company that provides unique products and desserts with iconic presentation, we’ve become the ultimate experience for chocolate lovers around the globe. Headquartered in New York City, Max Brenner operates more than 50 locations in six countries worldwide Barista/ supervisor 2014 - 2015

Deliver excellent customer service, at all times. Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards. Assist in keeping front-of-house and toilets clean and tidy, at all times. Keep up to date with current promotions and new products. Make customers aware of offers on our great food and drink range. Maintain personal knowledge by completing in-house training and workbooks. Always adhere to all company policies and procedures and licensing laws. Selected Accomplishments:

-Build client relations -cash handling and deposits.-Earned promotion in one year’s time.-assigned shift breaks and delegated assignments.-Maintaining house cleanliness.

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Matthew Lee Page 2 917-***-**** E *******@******.*** ADT, INC, Lancaster CA

-The ADT corporation is an American corporation that provides residential and small business electronic security, fire protection and other related alarm monitoring services in 35 countries. Account Manager 2012 - 2013

In ADT i'm responsible for managing accounts, information and informing customers of the different security services that the company had to offer. Explaining the benefits of securing their homes and family with our security systems

Selected Accomplishments:

Delivering excellent customer service with every clients relations. -Ensure customer requests and questions are handled appropriately and in a timely manner. -0 cancellations with over 20 sales in first 2-year.

(FUREE), Brooklyn NY

(FUREE) is a member led Brooklyn-based multiracial program of Fifth Avenue Committee (FAC). They organize and unite low-income families to build power to fight against systems of oppression so that the work of all people is valued and all of us have the right and ability to decide and live out our own destinies. We use direct action, leadership development, community organizing and political education to win the changes our members seek. Our guiding principle is that those directly affected by the policies we are seeking to change should lead the organization because they are the true experts. Event Coordinator: 2010 – 2013

Planning, organizing, promoting, facilitating and coordinating different types of events. Monitoring and coordinating the timeline of an event and event budgeting. Supervising and coordinating the activities of the catering personnel as well as subcontractors. Providing guidance and information pertaining to the event to the clients. Ensuring that all event & contractual obligations are met. Ensuring the event location fulfils all building, health and safety requirements. W orld Crowns/Amway inc c urrent

Resale and marketing company driven to the success of building independent business owners through personal growth & Independence.

Selected Accomplishments:

Fast track promotion within first three months. -maintaining IBO status for 6+months BMCC College New York, NY

Bachelor in Business Management expected in 2018

COMPUTER EXPERTISE

Compass Microsoft Word Excel PowerPoint Access Outlook

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