Customer Service Data Entry

Maureen Latchman

Boca Raton, FL

Phone: 561-***-****

**********@*******.***

Objective

Highly motivated business professional offering experience in establishing and maintaining a productive work environment. Dynamic individual, energetic and self-motivated. Proven ability to work in both independent and team environment. Excellent communication, interpersonal, organizational and leadership skills. Detail oriented, people oriented with the ability to multi task.

PROFESSIONAL EXPERIENCE

Vantage Hospitality Group Coral Springs / FL 2012 – 2018

RECEPTIONIST/ HR ADMIN

Greeting corporate guest, answer main phone and direct phone calls to appropriate persons

Sorted mails and distribute mails, prepared UPS and FEDEX Labels

Scanning, Faxing, Filing, Data Entry, Enter codes for security badges

Order / Organize and maintained office supplies and kitchen supplies

Compile, assemble and mail out monthly P&L report

Keep a schedule of all conference rooms

Mail out weekly checks for accounting

Assisted HR with filing and other clerical duties

Assisted Guests with Loyalty card replacements and / or enrollment

Maintain accurate filing system for the executive office, phone list

Fidility Warranty Services Boca Raton / FL 2012 – 2012

CUSTOMER SERVICE/DATA ENTRY

Greeted and provided superior customer services to all customers

Data entry, emailed customer’s copy of their warranty, photocopying

Provided customer information regarding warranty for vehicle

Handled customer concerns and questions

Ordered coupon booklet for customer, reinstated and canceled customer warranty

Placed orders for car dealership

Alro Metals Boca Raton / FL 2011– 2011

RECEPTIONIST / CUSTOMER SERVICE

Answered multiple phone lines and transferred calls appropriately

Prepared outgoing mail, prepared test reports and make copies of test reports

Ordered and maintained office supplies, matched packing slips with invoice

Organized and maintained file system, filed correspondence and other records

Run daily reports on AS400, prepared cod log for bank, make copies of checks

Performed general clerical duties photocopying, faxing, mailing, typing memos

Received, opened, and determined routing of mail and office correspondence

Rexall Sundown/NBTY Boca Raton / FL 1997- 2010

SWITCHBOARD/RECEPTIONIST

Composed letters, memos, spreadsheets, fax, filing, data entry

Answered multiple phone lines, screened and cleared incoming calls

Customer service, assisted customers with product information

Picked up messages on maintenance hotline and entered it into MP2

Maintained and organized front office area, ensured conference room and kitchen area were clean, greeted clients and visitors for daily tour

Received and shipped daily packages, sorted mails and distributed mails, maintained conference and training room schedule

Update and distributed phone list every month, ordered office supplies

EDUCATION

Diploma, Richmond Hill High School

Associates, York College

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