Customer Service Administrative Assistant
Resume:
Ebrima A Bandeh
*** *. ******** **. **********, VA 22304 *************@*****.*** 571-***-****
Objective To obtain challenging opportunity in the finance industry with major responsibilities in customer service that will effectively utilize my leadership, professional, analytical,
comprehensive, communicative, and organizational skills. Employment
Authorization
Authorized to work in the United States Of America for any Employee . Education 2005-2007 Kensington Business College London, Business, Traveling and Hospitality
Associate Degree in Business, Traveling and Hospitality Certifications and Proficiencies
Quantum Net Associates MS Proficiency Certification
(2004-2005)
Proficiency:
MS Word
MS Powerpoint
MS EXCEL
MS Publisher
High School Diploma (2001 -2003)
St. Augustine’s High School Science.
1
Professional
experience
2014-Present Gemini Collection Banjul, The Gambia
Business Owner
Create short-term & long-term design strategies for Gemini Collection, Inc.
Research trends and competitive landscape to create new concept presentations.
Manage Design team in order to capture broad vision and seasonal strategy in product design.
Design and develop seasonal launches, and all carry over styles and colors by delivery.
Collaborate with tailors and seamstresses to ensure appropriate delivery of designs.
Attend and contribute to bi-weekly fittings; approve design intent, fit, fabric, lab dip and trim standards.
Created a cancer foundation known as FIGHTING AGAINST CANCER IN AFRICA. Launched on December 2014.
President of the foundation and worked close with the former First Lady of The Gambia.Madam Zainab Jammeh
Managed the proceeds from sales of the clothing line for the foundation and sponsored people who going through the illness and there family .
Maintained meeting minutes with investors in the absence of my administrative assistant.
Research of visibility study to set up store location
Use of Excel to Analyze performance against plans for product and merchandise
implement and create of Excel to develop processes and practices around pricing promotions and markdowns of sales and regular price and margin target, as well as establishment of pricing strategies for the stores
Researching a market trends as well as merchandise strength and weakness in the Fashion with the business of fashion industry .
2
2012-Present Just B Boutique Banjul, The Gambia
Business Owner
Develop product programs to support boutique operations. Install category management practices to provide a planning framework and financial direction.
Develop product vision by category, 6 months in advance of selling season by gender, category and classification.
Direct team to develop product assortments that support the needs of the customer while achieving space efficiency.
Guide team to increase knowledge of market trends, strengths and weaknesses in the industry and within competitive sets.
Analyze performance against plans for merchandise. Evaluate product performance and develop necessary strategies.
Oversee the setup and maintenance of replenishment systems.
Develop processes and practices around pricing promotions and markdowns to meet sales and margin targets, as well as establish pricing strategies for the boutique.
Adjust strategies in-season where needed and provide appropriate and timely direction in order to react to customer and business needs.
Manage, coach and develop merchandise and allocation of staff.
taking care of the inventory and making sure i keep records for spending and saving of the cash and profits of the store.
keeping the MS excel records that are kept to run the business .
establish and implement use of Microsoft word to create advertisement for posters and radio or Tv for the clothing line.
create report to handout to vendors regarding Clothing and Merchandise
use Excel to track or retract inventory
Filling of the designs and document of future use in databases
opened and closed store, deposited funds in bank account, and kept records of cashflow and stock merchandise via MS EXCEL.
keep records of the cash registers making sure its all balance. 3
2006-2008 Thomas Cook London, UK
Ticket Agent
- London - April 2006 to December 2008
Checked passengers in at ticket counter and gate and handed out boarding passes for outgoing flights.
Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. • Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Handled customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost
baggage, lost/misplaced tickets, canceled flights or delayed flights).
Made announcements regarding flight activity at gate or over airport’s general PA system.
Answered customers’ inquiries regarding flight
schedules, fares, space availability for a particular flight and other questions that may arise.
Maintained the level of service expectations of both the passenger and the airline customer at all times.
Communicated with flight crew on ground and via
ground to air radio.
Coordinated with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.).
Exhibited exquisite customer service skills especially when dealing with disgruntle customers.
I have been working greatly under pressure, dealing with different type of customer both in the office and at the airport,
took care of all passengers who are traveling in different destination making, sure that all of them are well taking care of.
4
Ebrima A Bandeh
100 S. Reynolds St. Alexandria, VA 22304 *************@*****.*** 571-***-**** Objective To obtain challenging opportunity in the finance industry with major responsibilities in customer service that will effectively utilize my leadership, professional, analytical,
comprehensive, communicative, and organizational skills. Employment
Authorization
Authorized to work in the United States Of America for any Employee . Education 2005-2007 Kensington Business College London, Business, Traveling and Hospitality
Associate Degree in Business, Traveling and Hospitality Certifications and Proficiencies
Quantum Net Associates MS Proficiency Certification
(2004-2005)
Proficiency:
MS Word
MS Powerpoint
MS EXCEL
MS Publisher
High School Diploma (2001 -2003)
St. Augustine’s High School Science.
1
Professional
experience
2014-Present Gemini Collection Banjul, The Gambia
Business Owner
Create short-term & long-term design strategies for Gemini Collection, Inc.
Research trends and competitive landscape to create new concept presentations.
Manage Design team in order to capture broad vision and seasonal strategy in product design.
Create & complete accurate tech packs for development.
Design and develop seasonal launches, and all carry over styles and colors by delivery.
Collaborate with tailors and seamstresses to ensure appropriate delivery of designs.
Attend and contribute to bi-weekly fittings; approve design intent, fit, fabric, lab dip and trim standards.
Created a cancer foundation known as FIGHTING AGAINST CANCER IN AFRICA. Launched on December 2014.
President of the foundation and worked close with the former First Lady of The Gambia.Madam Zainab Jammeh
Managed the proceeds from sales of the clothing line for the foundation and sponsored people who going through the illness and there family .
Maintained meeting minutes with investors in the absence of my administrative assistant.
2
2012-Present Just B Boutique Banjul, The Gambia
Business Owner
Develop product programs to support boutique operations. Install category management practices to provide a planning framework and financial direction.
Develop product vision by category, 6 months in advance of selling season by gender, category and classification.
Direct team to develop product assortments that support the needs of the customer while achieving space efficiency.
Guide team to increase knowledge of market trends, strengths and weaknesses in the industry and within competitive sets.
Analyze performance against plans for merchandise. Evaluate product performance and develop necessary strategies.
Oversee the setup and maintenance of replenishment systems.
Develop processes and practices around pricing promotions and markdowns to meet sales and margin targets, as well as establish pricing strategies for the boutique.
Adjust strategies in-season where needed and provide appropriate and timely direction in order to react to customer and business needs.
Manage, coach and develop merchandise and allocation of staff.
taking care of the inventory and making sure i keep records for spending and saving of the cash and profits of the store.
keeping the MS excel records that are kept to run the business .
opened and closed store, deposited funds in bank account, and kept records of cashflow and stock merchandise via MS EXCEL.
keep records of the cash registers making sure its all balance. 3
2006-2008 Thomas Cook London, UK
Ticket Agent
- London - April 2006 to December 2008
Checked passengers in at ticket counter and gate and handed out boarding passes for outgoing flights.
Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. • Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
Handled customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost
baggage, lost/misplaced tickets, canceled flights or delayed flights).
Made announcements regarding flight activity at gate or over airport’s general PA system.
Answered customers’ inquiries regarding flight
schedules, fares, space availability for a particular flight and other questions that may arise.
Maintained the level of service expectations of both the passenger and the airline customer at all times.
Communicated with flight crew on ground and via
ground to air radio.
Coordinated with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.).
Exhibited exquisite customer service skills especially when dealing with disgruntle customers.
I have been working greatly under pressure, dealing with different type of customer both in the office and at the airport,
took care of all passengers who are traveling in different destination making, sure that all of them are well taking care of.
4
Training
Federal Contracting Basics
Human Behavior
Dealing with company investment.
Professional
memberships
2001-Present Red cross society
2007-2012 Boy Scout
2000-2003 Student Government Association President 2001-Present Lend a Hand Society The Gambia .
Languages English, German, Wolof
References References are available upon request
5
Training
Federal Contracting Basics
Human Behavior
Dealing with company investment.
Professional
memberships
2001-Present Red cross society
2007-2012 Boy Scout
2000-2003 Student Government Association President 2001-Present Lend a Hand Society The Gambia .
Languages English, German, Wolof
References References are available upon request
5
Contact this candidate