Customer Service Care

Fayetta Adams

Dining Service Supervisor

Philadelphia, PA 19124

************@*****.*** 267-***-****

Customer service professional dedicated to effective team management and customer satisfaction

Exceptional customer care professional that addresses inquiries and resolves problems as they arise

Strives to be the best at anything

Effective problem solver

Adherence to high customer service standards

Customer-focused willing to take on any task

Exceptional telephone etiquette

Inventory control

Reliable hard worker dependable

Experience

Health Center Supervisor (fulltime)

Wesley Enhanced Living at Pennypack Philadelphia, PA 06/2014 to 04/2018

Responsible for the quality of care of residents and 30 plus workers. Duties include overseeing the daily tasks of seven dining rooms and the main kitchen. Ensuring the residents get fed in a timely manner including daily food logs; resident audits; monthly meetings; sanitation; scheduling. Implementing disciplinary action when needed. Serving on the floor during peak hours. Fulfill all responsibilities of the Hostess in the main dining area.

Dining Service Supervisor

Paul's Run Retirement Community Philadelphia, PA 07/2004 – 01/2014

Responsible for resident quality of care; production of selective menus; scheduling of workers, assign workers to individual positions; performance evaluations for employees; inventory management; community circles with residents and employees; Safety Committee board member; ensure sanitation in work place; adhered to all confidentiality requirements at all times; conflict resolution management for employees and residents; Assisting in Dietary Aide responsibilities when necessary including: assist in arranging tray cards, loading food carts, serving meals; clear and reset the dining room according to Paul's Run's standards, assist with end of shift duties including transporting equipment, cleaning and sanitizing of floors and equipment, wrapping silverware and other utensils, restocking of supplies as needed; answering multi-line phone with courteous phone etiquette; be knowledgeable of Federal, State, and Facility's rules, regulations, policies, and procedures; proper adherence and execution of Federal, State, and the facility's policies and procedures.

In-home Childcare Provider

Child Care Information Services (CCIS) Philadelphia, PA 06/2002 – 10/2013

Monitor and supervise children keeping them safe and healthy; Prepare food and snacks for children and organize meal time; Helps children maintain good hygiene and change the diapers of infants and toddlers; Create schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation; Organize activities designed to help children learn about their world and develop their own interests. Watch for any signs of behavioral or emotional problems in children and alerts parents to the problems. Keep records of children’s routines throughout the day. Introduce babies, toddlers and small children to basic concepts like reading and sharing toys. Work with children on language skills and creative activities like art, music and dance. Transport children to summer activities like swimming lessons, sports practices and movies.

Dietary Supervisor

CoreStaffing Services, Inc Philadelphia, PA 12/2003 – 06/2004

Supervise staff and give clinical direction. Maintain departmental day-to-day treatments, monitor and prioritize workflow and schedules. Assist in hiring, training and reviewing performance of staff. Assure food service is in compliance with nutritional, safety, sanitation and quality standards, state and federal regulatory requirements. Ensure adherence to departmental policies and procedures.

Waitress, Team Leader, Kitchen Supervisor

Masonic Villages of La Fayette Hill Lafayette Hill, PA 01/ 1983 – 11/2003

Waitress: Serve food to residents; prep & distribute food daily; wash dishes, cooking utensils, and pots; bus tables. Team Leader: Assign workers to various positions; do daily tallies for resident food count; fill in where ever needed. Kitchen Supervisor: Schedule workers; manage inventory; prepare and process food orders and selective menus for residents; serve meals; updated customer orders from start to finish in an accurate and timely manner; maintained up-to-date knowledge of product and service changes develop reports; attend monthly meetings.

Education

High School Diploma

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