Market Consolidation Consultant

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E L I Z A B E T H A . S N O W

* * * * * A L L A W A Y C T H O W E L L, M I 4 8 8 4 3

( 7 3 4 ) 4 7 6 - 6 0 3 6 B E T H . S ***@*****.*** SUMMARY OF QUALIFICATIONS

Work effectively as a team member, establishing and maintaining cooperative working relationships with a diverse group that includes members of leadership, peers, partners, and venders

Exhibit a high level of flexibility with excellent organizational skills

Ability to prioritizing work, function independently and adhere to deadlines

Able to complete a high volume of work and variety of tasks accurately with close attention to detail

Can work under pressure, with frequent interruptions or distractions EMPLOYMENT

September 2011-Present Citizens/Hanover Insurance Howell, MI Market Consolidation Consultant

Management of all aspects of the consolidation process including competitive intelligence, customer communication, agency training and deal success

Partner with State Management and field to meet agency expectations and strengthen agency relationships while supporting internal guidelines

Identify trends and provide insight and recommendations for deal improvement

2015 Club Elite Q3 Winner (peer nomination)

2017 Club Elite Q1 Excellence Cup Winner

Senior Market Consolidation Specialist

Work closely with MCC/State Management, the Agency and venders to facilitate the successful and accurate transfer of large consolidations; responsibilities include quality management, underwriting, agency communication and coordination of multiple tasks across several departments

Developed efficiency tools and procedures for large consolidations which reduced time per spreadsheet by .5 work days

2013 Presidential Service Award Nominee for accomplishments in the 2013 Ansay– Sentry consolidation

Senior Insurance Service Professional

Consulted agencies and policyholders with concerns from underwriting, processes, and billing, provided coverage counseling, recognized opportunities and recommended coverage and/or policies (cross sell and up-sell), overcoming objections and problem solving, knowledgeable in several states with multiple products and benefits.

Consistently exceeding monthly goals in quality, up-sells and cross-sells: Up-sells 58% over goal, cross-sells 23% over goal

Cross-sells generated 224 quotes with a conversion ratio of 48.7% resulting in additional premium of $93,340

June 2009-September 2011 Kemner-Iott Group Ann Arbor, MI Sales Representative

Personal lines and small commercial sales, building referral network, outside sales, generating leads, customer service and retention, general claims service.

Developed and implemented a successful sales method and conducted staff training 2

E L I Z A B E T H A . S N O W

1 1 9 1 C A L L A W A Y C T H O W E L L, M I 4 8 8 4 3

( 7 3 4 ) 4 7 6 - 6 0 3 6 B E T H . S ***@*****.*** EMPLOYMENT CONTINUED

November 2007-May 2009 Liberty Mutual Ann Arbor, MI Personal Sales Representative

Building brand awareness, risk selection, market analysis, lead generation

Exceeded semiannual goals for production

EDUCATION

Cleary University - Associate of Business Administration o Completed June 2015 with Honors

Cleary University - Bachelor of Business Administration – Business Management o Expected completion: June 2019

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