Customer Service Store Manager

Tasha Kollock

*** ***** ********* **.

Bennettsville, SC 29512

843-***-**** ********@*****.***

OBJECTIVE: CUSTOMER SERVICE/RESERVATIONS/INBOUND SALES

SUMMARY OF QUALIFICATIONS:

Excellent customer service skills

Can type 35WPM

Computer literate– Can navigate through multiple windows

Seasoned Tax Preparer

WORK HISTORY:

Liberty Tax Services Bennettsville, SC

Tax Preparer 2017

Answered inbound calls; addressed all general tax inquiries and forms

Met with clients- reviewed tax information. Prepared customer taxes

Created payment plans to pay back the IRS

Verified customer ID- submitted all personal info into the database. Printed off all tax return checks

Taco Bell Laurinburg, NC

Assistant Store Manager 2009

Greeted customers; completed food and beverage orders

De-escalated upgraded situations always ensuring customer satisfaction

Completed inventory counts; placed food and product orders

Trained employees on proper policies and procedures

Kept facility clean and well organized

Marlboro County School District Bennettsville, SC

Substitute Teacher 2005-2008

Filled in when original teacher was absent following all daily lesson plans

Counseled students with making good decisions with daily life choices

Ensured class work and home work was completed efficiently

Made reports to teacher with daily activities

EDUCATION:

Cornerstone Christian Correspondence School

High School Diploma

IRS

Certified Tax Preparer

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