Customer Service Technical Support

Charles William Gaither

**** ***** *****

Decatur, GA 30032

[404] 940-2965

Education: Georgia State University-Robinson School of Business

Marketing Major

Currently attending Fall 2013

Georgia Perimeter College (Decatur Campus)

Associates Degree Business Administration Fall 2009

H.S. Diploma – College Preparatory (May 21, 2005)

Southwest Dekalb High School, Decatur, GA

Work Experience Tranquility Personal Care Home

November 2012-Present

Title: Direct Care Staff/Direct Support Staff(DCS & DSS)

Administrative duties such as filing medical records

Assist clients with completing Daily Life Long goals

Assist clients to medical appointments or Emergency

Document client progression

3 Men and A Computer

Dec 2011

Network Admin. Assistant

Basic Duties: Replace/Install Cysco systems, Inventory Check, Manage network Cables, Prep conference room

Pet.Smart Mid Town Atlanta

Petcare Associate

May 2010-May 2011

Customer Service/ Sales Rep.

Balboa Men’s Boutique(Stone Crest Mall)

October 2006-August 2008

Salesman, Cashier, Stock, and Customer Service

Ebenezer Baptist Church:

Audio/Video Department sound trainee

January 2005-April 2008

Responsible for equipment setup and sales

Camp Johaire-Camp Counselor

Canajoharie, New York

July – August 2005,2006,2007,2009

Responsible for supervising children in a fun, healthy, Christian env.

Burger King Restaurant

Stocked products, maintenance, cook

Feb. 2005 – April 2005

StayOnLine

Tier 2 Technical Support Atlanta, GA

Provided technical support for internet users

Jan 2005-Nov 2005

Work Experience Cont.

First Baptist Church

Gary, Indiana

Maintenance Engineer Trainee

June 2003 – August 2003

Millozets Beauty Salon and Supply

Gary, Indiana Stocked products and kept inventory records

June- August 2002

Volunteer

Experience: HOC, Inc (Helping Our Children Incorporated)

Responsibilities –Helping support the work of the non-profit organization (*distribution of toys, clothing, meals, etc.)

March 2002 – December 2009

Dekalb County Fire Rescue Post Squad #901 February 2004

Intern for Dekalb Fire Paramedics

Responsibilities – Proved medical assistance as instructed

Skills and Abilities: Computer Literacy in Windows Operating System, Microsoft

Outlook, Microsoft Office Suite of Programs, and Digital Mastery

Recording Software

References available upon request

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