Customer Service Manager

Mr. NeelaThiruKumaran. V

Address: No.***, K.R garden-4,7nd street, Govindarajpuram, Guduvanchy.

Mobile: +91-999*******, 969-***-****

Email: *******.*******@*****.***

Personal Profile:

Mature, responsible and hardworking individual, who always strives to achieve the highest standard possible, with excellent communication skills (verbal and written) and the ability to relate to wide range of people. Confident and very enthusiastic individual who is always keen to learn, also have the ability to work effectively within a team and the initiative to handle difficult situations without guidance.

Key Skills:

IT Proficiency – Internet searches, Microsoft Offices, Email Application, Programming (‘Visual Basic, Java’)

Linguistic skills – Tamil & English (Fluent), Hindi.

A reliable team player

Education:

2010 – 2012 BA (Hons) (dis-continue)

TASMAC London School of Business, University of Wales,London

2003 – 2006 DHMCT

Indian Institute of Hotel Management and Catering Technology

2000 – 2002 I.T.I ( M.M.V)

A.C. Muthiah Vocational Training Centre

1999 – 2000 S.S.L.C

S.D.A Higher Secondary School

Work Experience:

08th Sep 2016 – 22 May 2018 Hotel SRM Hotel as a Senior Maitr’e of hotel

Responsibilities:

Ensuring the health and safety of staff and customers

Maintaining the stock and record

Handle the banquet function

Showing guests to tables during Lunch & Dinner service

Greeting and escorting guests with a professional and positive attitude

Oversea the flow of guests within the restaurant

Manage the reservations and shift team

Maintain ambience of restaurant – lighting, music, cleanliness, hygiene

Oversea and pro-actively deal with guest queries and complaints

Advising guests on menus & beverage choices

Checking and dealing with guests Special Occasion arrangements

31th July 2015 – 02nd Sep 2016 Veganer Restaurant as Asst. Restaurant manager

Responsibilities:

As a Assistant restaurant manager i am passionate about food and customer service.

As a problem solver with strong work ethic and leadership skill.

Implement new company policies and procedures by developing plans and instructing staff .

Keeping accurate statistical information and records

Provide direction to shift leaders, and staff to achieve restaurant goals.

Responsible for organizing the staff and purchases made in the restaurant.

Managing the team and made maintenance in the restaurant.

Responsible for cash dealings, made comfort for guest and their welfares.

Made efficient marketing managements in the restaurant.

09th Mar 2015- 10th July 2015 Kovilpatti Venkateshwara hospital as P.R.O Manager

Responsibilities:

Responsible for communication between medical professional and stake holders.

Should explain the Hospitals/Doctors service care and treatments to potential patients.

Co-ordinate between patient and doctor in scheduling appointments.

Ability to work in a team environment. Should be good with handling people and making avail care and treatment at the hospital or doctor.

04th Mar 2013 - 07thFeb 2015 hotel Reva Plaza as food & beverage supervisor(incharger)

Responsibilities:

Plays an important role, controls all waiter/waitress in the restaurant and follows the order of a higher official.

Take the food and Beverage order.

Take a stock (service) month.

Train and supervise the staff.

contact with the chef and kitchen staff to learn about changes and ensure food orders are processed efficiently

Check the kot and food time goes probelly to guest.

cash and card handling

brief the staff to as day of opening hours duty.

Check the personel hygience and gromming .

10th Act 2010 – 24th Act 2012 Chennai Sangeetha ( London) as restaurant supervisor

Responsibilities:

Schedule all activities for restaurant staff according to guidelines and provide assist to all guest and administer all requirements for meals.

Maintain all restaurant equipments and records and ensure compliance to all standards and perform work according to hotel policies and procedures.

Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.

23rd Mar 2010 – 26th July 2010 Sathya Resort ( in Tuticorin,Tamilnadu,India) as Captian (F&B Service)

Responsibilities:

Plays an important role, controls all waiter/waitress in the restaurant and follows the order of a higher official.

Take the food and Beverage order.

Responsible for providing good service.

Train and supervise the staff.

contact with the chef and kitchen staff to learn about changes and ensure food orders are processed efficiently.

23rd July 2007 – 26th Aug 2009 G.R.T Grand (in Chennai,Tamilnadu,India)as steward (F&B Services)

Responsibilities:

.Good customer service skills

Awareness of health and safety and personal hygiene the workplace

Ability to work calmly and effective under pressure

Good competency for memorizing orders

Excellent communication and interpersonal skills

Ability to work proactively within a team and on own initiative

14th July 2006 – 5th July 2007 Breeze (in Chennai,Tamilnadu,India )as Sr.steward (F&B Services)

Responsibilities:

Good customer service skills

Awareness of health and safety and personal hygiene the workplace

Ability to work calmly and effective under pressure

Good competency for memorizing orders

Excellent communication and interpersonal skills

Good numerical skills for handling customers' bills

Ability to work proactively within a team and on own initiative

Maintain the stock and indent of restaurant

Ability to handle difficult customers in a calm and tactful manner

Training Experience:

Hotel Tuli International F&B Service 45 days in Nagpur, india.

Hotel Nahar, Ooty Housekeeping 90 days in Ooty, india.

Hotel Gwalior Regency F&B Service 45 days in Madhya Pradesh, india.

Hotel Mansingh Palace F&B Service 45 days in rajasthan, india.

Hotel Madhuvan Various 45 days in uttar Pradesh, india.

Personal information :

Name : Neelathirukumaran

Father Name : Velusamy

Languages Known : English, Tamil,Hindi

Date of Birth : March 20th 1984

Sex : Male

Marital Status : Married

Nationality : Indian

PermanentAddress : 364/6,Rajiv Nagar 3rd street,

Kovilpatti-628501,Tuticorin(DT),Tamilnadu,India.

Passport no : H0661369

Date of issue : 18/09/2008

Date of expiry : 17/09/2018

Hobbies and Interests:

Socialising, Sport, Music, reading

PLACE:

DATE : (NeelaThiruKumaran.V)

Contact this candidate