Nicole Karan

**** **** ***

Newport, Minnesota, *5055

651-***-****

ac5pgd@r.postjobfree.com

WORK EXPERIENCE

LIFESPRK HOME HEALTH, Edina, MN

Staffing Coordinator, November 2016– February 2018

Staffing of schedules for all nurses, physical therapists, occupational therapists and home health aides for the home health (medicare) side.

Responsible for taking daily sick calls of staff and filling shifts of the person who is out.

Keep an eye on staff’s schedules to see if they are getting overbooked and offering help.

Answering incoming calls or emails from staff in regards to schedules or problems with devices and triaging calls as necesary.

Answering calls from clients on staff arrivals, complaints or calls to cancel thier appointments for the day. Responsible for appropriate follow up with staff with any concerns

Weekly/daily reports run for determining caseload of staff.

Data entry of ongoing schedules.

DATASTREAM CONNEXION, Oakdale, MN

QA/Helpdesk Support, Jan 2006 – December 2016

Website reviews looking for technical, visual, or clarity issues. Testing the usability of websites for our users.

Fulfilling break test/security test protocols on special tickets assigned.

Post-Release systems checkups based on expected system behavior after release.

Reporting of QA activities and integration with development team on issues and trends identified

Answering incoming calls, emails or live chats from users with questions or issues in regards to our websites.

Trouble shoot user issues and help to find a resolution to the problem presented by the user.

Provide follow up with users to make sure issues were resolved and no more have appeared.

Maintain records of daily communication transactions, problems and remedial actions taken in helpdesk support role.

Escalate user issues/tickets to developers as needed for assistance in resolution of problem.

Entering tickets into our error tracking sytem when discovered through testing of sites or issues reported by our users.

HUBBARD BROADCASTING, St. Paul, MN

Benefits Coordinator, Aug 2006 – Apr 2007

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Schedule or conduct new employee orientations.

Answer questions regarding eligibility for benefits, and benefits related information.

Administer employee insurance, pension and savings plans, working with insurance brokers and plan carriers.

Analyzing benefit policies for health, dental, short/long term disability to help employees understand coverage of plans.

ALLIANCE HEALTH CARE, Eagan, MN

Human Resources Assistant/Benefits Coordinator, Jul 2003 – Jul 2006

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training and employee leaves of absence.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Answer questions regarding eligibility for benefits, and benefits related information.

Processed all Unemployment Compensation claims and was the representative for the company at hearings.

Assist in preparing and maintaining personnel records and handbooks.

Processed worker's compensation claims. Followed up with employees and worked with vendor to get employees back to work.

PLANNED PARENTHOOD OF MN/SD, St. Paul, MN

Staffing Coordinator/HR Assistant, Jan 2000 – Mar 2003

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

Select applicants meeting specified job requirements and refer them to hiring personnel.

Interview job applicants to obtain and verify information used to screen and evaluate them.

Inform job applicants of their acceptance or rejection of employment.

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Conduct reference or background checks on job applicants.

Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Review employment applications and job orders to match applicants with job requirements.

Schedule or conduct new employee orientations.

EDUCATION

University of Minnesota - Twin Cities, Minneapolis, MN

Bachelor of Arts, Psychology, Aug 1998

ADDITIONAL SKILLS

Customer service oriented.

Experience in Word, Excel, Outlook (various other email services)

Great at multi-tasking.

Have worked with various HRIS systems in the past.

Contact this candidate