Trishala Shah

Email: ac5pg7@r.postjobfree.com

Mobile: 986*******

Key Strengths:

Quick learner, result oriented, adaptable, good analytical skills, good communication and interpersonal skills, good excel knowledge and PowerPoint presentation skills.

Work Experience:

Total work experience: ~11 years

1)Company Name – Maersk Global Service Centres (I) Pvt. Ltd

Duration – ~2 years

Current Job Role: Business analyst

Duration

Responsibilities

28th Mar 2016 - Till date

●MDM process transition – Involved in below activities

Planning – Time and resource planning. Defining the scope. Estimating the time and resource requirements, developing the schedule.

Execution - Allocation, co-ordination and management of resources to ensure the planned deliverables are executed accordingly.

Documentation - Documentation throughout a project, providing information regarding what has been completed

Monitoring and controlling – Throughout the process life cycle, right from the start. Observation to identify the potential problems so that to keep corrective action plan ready. Monitoring the variables like effort, scope and corrective actions to address the issues.

Controlling the project to keep it on track in terms of schedule, resources, quality, communication etc.

Successfully transitioned an outsourced MDM business ticketing process back to Maersk line - Travel (2 weeks), knowledge transfer, process documentation and sign offs, process migration and final handover.

●Process set-up and management – Set up the transitioned process, working on tickets and simultaneously training process executives to execute the processes, guiding team members in case of queries, managing the process and team, setting up the quality standards and timelines, stabilized the process.

●Continuous process improvement in terms of processes, quality, timeliness, communication to stakeholders.

●Financial reporting and analysis –

Gathering the data from different sources and preparing complex reports which gets presented to CEO, COO, CFO and top management.

Analysis of Week on week, Monthly and YTD trends and ratios on different aspects of business like volumes, accounts receivables, accounts payables, loss making jobs etc. and ratios against estimate, budget and previous year actuals.

2)Company Name - Infosys BPO Ltd

Duration – ~9.5 years

a)Job Role: PMO, Sr. Technology Support Specialist

Worked as a PMO in support and maintenance IT project of Infosys Ltd for one of the giant in Mining domain

Duration

Responsibilities

1st May 2011 – 25th March 2016

●Allocations – Handle allocation, de-allocation, manage and maintain leaves and accordingly keep project codes updated on system.

●Billing Confirmations – Raise confirmations on system. Do required follow ups for same.

●Project Budgeting – Handle Project Budgeting at account level, gather data from other PM’s and consolidate the same for updating Project Budget.

●External Consultant management – Handle External Consultant management. Follow ups with Finance team, Purchase team, HR, Planning and Assurance team for same.

●Management of Client assets access – Manage client assets access on system and keep system updated accordingly.

●Reports – Understanding the reporting requirements and accordingly prepare account level report in excel and ppt format to be presented to client. Gather the data from other projects in the account for reporting purpose, follow up with PM’s and onsite members for same. Prepare monthly and quarterly status reports and provide data insights.

●Create process documents and flow charts to set up a centralized knowledge repository.

●Follow up and coordination with PM’s, onsite members and different teams.

●Maintain and update operational documents and artifacts on SharePoint.

●Good understanding of Software Development Life Cycle (SDLC) and project management concepts.

b)Job Role: Sr. MIS Analyst (Knowledge Services)

Worked as a Sr. MIS Analyst in Knowledge Services team of Infosys BPO Ltd for one of the giant in Telecom domain

Duration

Responsibilities

3rd Oct 2006 – 31st Apr 2011

●Generation of pre-defined reports within a stipulated SLA using MS office tools such as MS Access and MS Excel.

●Analyzing the data and providing Variance and different types of analysis and other meaningful information as per the client’s requirement.

●Create and design new reports, preparing SOPs and other supporting documents required to generate the report.

●Continuously monitoring and updating the operational documents on shared portal/SharePoint.

●Identifying areas of improvement which reduces the turn-around time and manual intervention in the reports leading to minimizing the potential errors.

●Transitioning new reports, handling calls for the same.

●Automating the reports with the help of recorded macros, formula and pivots.

●Comprehending the exact customer requirement and validating order accordingly. Raising queries with service leaders in case of any unclean orders to reduce the rework & meet RFT.

●Providing telecom deliverables to customers within committed time frame.

●Order progression using applications such as FastService, CSS, COSMOSS, One Siebel, One view.

●Providing timely updates to Service Leaders, about the order progression.

●Training and mentoring new advisors.

●Internal Quality Auditor for the team.

Qualification:

Academic Details:

●Executive MBA in Finance and IT from MIT College of Management, Pune, with First Class, Jul 2013-Dec 2015.

●Diploma in Taxation and Law from Pune University with Higher Second Class, May 2006.

●B.Com from Pune University with First Class, Apr 2004.

Professional Qualification:

●“C” Programming from Seed Infotech, Pune with grade 'A'.

●Diploma in Software Testing from Seed Infotech, Pune with grade 'A+'.

●T100 certification (Telecom Domain certification) from Infosys

●PM Elite Lite certification (Project Management Level 100 competency) from Infosys

Personal Information:

Name : - Trishala Shah - Dongare

Date of Birth : - 26th Jan 1984

Languages known : - English, Hindi, Marathi

Nationality : - Indian

Passport number : - G4466212

Permanent Address : - B-14, Radhika Residency, Phugewadi, Pune 411012

Date:

Place:

Trishala Shah

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