Customer Service Representative

Laura Mancuso

**** ***** ***** **** ***** 803-***-****

Owasso, OK 74055 *****************@*****.***

Career Focus

Pursuing the Insurance Assistant utilizing my broad and extensive experience in communications, critical thinking, and administrative skills. It is my desire to work where I can provide assistance on multiple projects in a fast paced, results-driven environment where leadership and professionalism are required.

In Brief

Bringing 20 years of experience where I have efficiently organized and prioritized activities and projects considering the priorities of those involved, greatly improving the quality of their life.

Adept at providing support and project management for a range of initiatives

Able to manage and juggle competing priorities as necessary, with the appropriate sense of urgency

Emanate a calm and professional demeanor at all times

Experienced in planning and event management

Detail oriented while maintaining a commitment to deadlines

Specialized Expertise:

Task/Detail Oriented

Effective Time Management

Verbal / Written Communication

Active Listening

Problem Solving

Confidentiality

Logistics

Decision Making

Critical Thinking

Flexibility

Issue Resolution

Events Planning

Travel Planning

Scheduling

Project Management

Volunteer

Microsoft Office Suite

Computer Proficiencies

Microsoft Office Suite

Education, Certification, And Training

Tulsa Community College (1995 – 1997)

Oklahoma Insurance Department, Customer Service Representative License (2000-2004)

Professional Experience

Annie Mancuso Designs, Owasso, OK (October 2009 – Present)

Founder/Owner – Directly responsible for day to day logistics surrounding all business aspects.

Schedule appointments with multiple clients and groups

Manage and document various contracts

Deliver products in a timely manner

Complete special projects on request

Negotiate with third party vendors

Provide creative direction, leadership, flexibility and demonstrate professionalism in all situations

Confer with customers to obtain any specific instructions on embroidery work and patterns

Select the right type of materials to perform embroidery on, in accordance with the specifications provided by clients

Operate sewing machine to embroider various materials

Mancuso Family, Owasso, OK (February 2003 – Present)

Home Engineer and Director of Child Development – Directly responsible for providing administrative and domestic support within the family with a focus on accountability for children while assisting in reaching family goals and objectives and providing quality care to all family members.

Prioritize, organize and coordinate work while showing initiative and sound judgment

Organize and lead events and special activities including outings

Prepare and facilitate age appropriate, educational, creative activities with the children

Transport children as needed

Encourage skills needed for daily life

Manage scheduling, 24/7, independently making in the moment decisions using out of the box problem solving and resourcefulness as the job demands

Demonstrate the ability to proactively anticipate needs and drive improvements

Support a customer driven atmosphere while maintaining enthusiasm and high energy

Farmers Insurance, Tulsa, OK (Sep 1999 – Feb 2003)

Licensed Customer Service Representative– Directly responsible for developing business model, securing funding, creating company name, marketing and ongoing operations.

Worked the front lines of client sales and service and left a positive impression with current and prospective clients

Assisted with client questions, up-selling, cross-selling

Advised insurance quotes to potential clients

Maintained and kept accurate and thorough records of all activity

Communicated with current clients regarding their insurance needs

Listened to customer issues and resolved them quickly

First Tulsa Federal Credit Union, Tulsa, OK (Feb 1996 – Sep 1999)

Bank Teller – Directly responsible for processing a variety of transactions and providing information to members and non-members, assuring a positive experience.

Performed duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act

Responsible for balancing cash drawer regularly to ensure accuracy in all teller transactions and making supervisor aware of any needs (supplies, concerns, etc.) to avoid delays in processing

Stayed informed on current products, services and promotions

Determined member needs and referred appropriate services

Built relationships and earned trust of members

Utilized various resources to provide accurate answers to member questions

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