Manager System

Good Day Sir/Madam:

Hope all is well, I’m Ariel Saldivar, 43yrs old with more than (2) decades of solid experience in IT. For 14 years at least, I managed the IT, Call center operations & personnel from different Top 5 HMOs in the land. Led and organized the network and telephony infrastructure project initiatives, systems applications (SDLC), call center and data center operations, service desk/deskside support and maintenance. Plus, recruitment and appraisal of IT personnel, budget, vendor and project management skills. Have the capacity and abilities to recommend, designed, remodeled or built up call center facility, company owned clinics, data center and Disaster and Recovery sites. My experience in hospital, healthcare, insurance, financial and manufacturing businesses, including BPO/KPO exposed me to great deal of challenges that motivates me to acquire new learning, provide innovative ideas and resourcefulness in delivering and achieving the annual organizational targets.

It would be a privilege working in this company given a chance. With humility, I strongly believed with those gained experience, I can be an asset to achieve further growth and provide efficient means on the day to day operations of the company through computerization or automation which delivers a better user experience to all stakeholder.

More power and hope to hear from you the soonest time. Have a great day!

Warm regards,

Ariel D. Saldivar

ARIEL D. SALDIVAR

ADDRESS: U12C G1, CALIFORNIA GARDEN SQUARE CONDOMINIUM, LIBERTAD STREET, MANDALUYONG CITY, PHILIPPINES

EMAIL : **************@*****.*** MOBILE # : +639*********

Education

BACHELOR OF SCIENCE IN COMPUTER SCIENCE 1991 - 1995

ADAMSON UNIVERSITY MANILA, PHILIPPINES

Relevant Course & Training Work

Administering Clustered Server

Project Management

Oracle 10G Administration

Developing Web-based Apps using Oracle HTML DB

Security Summit held in Singapore (Securing Unix/Linux, Securing Oracle, Securing Windows & Wireless Networks

MS Outlook, Transact SQL, Programming & Administration of MS SQL 2000 Server, Programming w/ MS Visual Basic.Net

Security Summit in Boracay, Phil. (Licensed Penetration Testing, Certified Ethical Hacking & Countermeasures, Computer Hacking Forensics Investigator, E-Business Security, Disaster Recovery)

Featured in Computer World Philippines Magazine Feb 2008 Vol. 18 #8 issue “Linking Data for Life”

Leadership & Related Experience

IT Manager, Systems Development

United Coconut Planters Life Assurance Corp. – (HealthCare Division) Sept 2016 to Present

IT Consultant (Project based 6mos)

United Coconut Planters Life Assurance Corp. – (HealthCare Division) April 2016 to Aug 2016

RA Rufino Street, Legaspi Village Makati City, Philippines

Oversee and manage the schedule of deliverables for the development of the HMO software by contracted vendor.

Review and compile the Data Dictionary definitions, User Requirements and Business Rules from Team Leads; and ensure Team Leads are on target with respect to submission deadlines.

Provide expert advised based on best practice/industry practice for HMO processes to limit only with the software development project, database and server specification requirements.

Provide Quality assurance by reviewing and compiling Acceptance Criteria, Test Cases, identify gaps to ensure completeness and consistency, and ensure UAT deadlines

Perform / Supervise migration checking.

Liaises with third party contracted vendor for the HMO system software.

Freelance IT Consultant

Pep Squad Events & Marketing Inc. Feb 2016 – Dec. 2016

Benavidez street, Legaspi Village Makati City, Philippines

Provide desktop, laptop, network assessment and implement basic IT Security policies, IT Vendor management.

Do project management, IT evangelization and software standardization within the organization.

Lead and coordinate with stakeholders on any IT project required for deployment/implementation.

IT Consultation and technical support.

IT Infrastructure Head/Consultant

EnCognos Inc (Transglobal BPO Inc.) Sept. 2015 – April 2016

JELP Business Solution Centre, Shaw Blvd., Mandaluyong City, Philippines

Maintain, monitor and oversee entire IT Operations and services required by the company.

Develop, implement and ensure compliance by formulating guidelines, policies and procedures and standardization.

Evaluate and recommend third party vendors, partners and outsourced IT Technical personnel.

Prepares and oversees IT yearly budget, participate business and strategic planning.

Maintain and support communication infrastructure to manage international calls thru SIP and domestic calls using ISDN and direct lines as required by clients and for internal use.

Interview and evaluates applicants for IT technical positions and provide mentoring and motivation for both departments requiring immediate advancement and upgrades.

Unit Manager, Business Development & Support

Makati Medical Center Nov, 2014 – March 2015

Amorsolo St. Legaspi Vill., Makati City, Philippines

Formulate, develop, deploy and train personnel for inter-office automation required by various departments/divisions in the organization (eg. Medical Request Tracking Systems for Medical Records - migrate old AX5 system to Sharepoint 2010, Hand Hygiene Compliance Monitoring System for TQM, Obstetrics & Gyne Medical Patient Information System for OB&Gynecology, ICT Annual Budget Monitoring System for ICT).

Evangelizes technical engineers in using Sharepoint 2010 as platform to deliver a more systematic, user friendly and informative approached of presenting data to stakeholder. (use of DWP, charts and dashboards, normalized data containers, etc which became part of the core components during the development of an Automated Complaint Tracking System from Patients/Clientele of the hospital.

Monitored weekly progress of assigned projects to each technical developer engineer and see to it that they are on schedule.

IT Infrastructure Senior Manager (Shared Services)

PhilHealthCare, Inc./ PhilPlans Inc. Aug 2010 – Nov 2014

Ayala Ave., Makati City, Philippines

Organized & spearheads all major IT Infrastructure projects and shared services of the company and other business divisions. Responsible for its budget preparation, monitoring and accountability for IT Infrastructure projects / activities based on cost, time and resources.

Review and approves the design and layout of all IT Infrastructure requirements and installation, participated in the selection of vendor partners during construction of PhilCare-owned clinic branches in QC, TMC, Manila and MMC and other sales/office branch sites of PPI.

Provides leadership, direction and motivation to responsible teams to maintain and ensure 24/7 IT network & systems services of each companies. Extend efficiency of network inter-switch connection and instituted high-availability & redundancy links to ensure resiliency.

Negotiate, review and oversee proper and effective execution of all IT SLAs of third party contractors, including discounts, rebates, savings, benefits & privileges. Re-evaluates & make recommendation.

Directed & motivated technical administrators to create, design, automate & improve monitoring tool for database operation, performances, daily tasks & the likes; led to savings of over millions of pesos.

Proposed and implemented PMS which earned each company an annual savings of over Php 3M.

Keep a consultancy role and provide sound advice on IT strategic matters to internal/external stakeholder.

Prepared & monitored Yearly IT Infrastructure budget of the company; including vendor-partner SLAs and capacity planning.

Participate in Human resource activities such as hiring, performance management, training, etc.

IT Manager

Value Care Health Systems Inc. Feb 2003 – July 2010

Philippine Stock Exchange Bldg., Ortigas Center, Pasig City, Philippines

Proposed, designed, and oversees the built-up of quality grade Data Center, its cooling system, power supplies, and centralized backup power supplies (UPS). Structured data & voice network cabling to major branches and clinic offices in Metro Manila; BPO Call Center grade facility (Alcatel Omni-Office System with ISDN connection, Nice Voice Recording, Automated Call Distribution, Call Accounting System). PMS with less than Php 1M annual savings on hardware acquisitions, repairs, maintenance and replacements and consumable.

Implemented major IT Infrastructure improvements and projects like email MS Exchange servers, UTM firewalls for data & network security, Biometric system, E-Time keeping & Leaves monitoring for employees with integration to payroll system from partnered bank. Deployed NAS/SAN storage for critical data housekeeping & file/folder sharing.

Directs and established an In-housed developed E-Service desk Support Systems application for End-users. Led and deployed DMR system, processes and procedures which led to an efficient billing system.

Formulate & designed an HMO-ERP solution for departments, both back room, front end users and executives to assist in delivering services to more than 100,000 healthcare cardholders nationwide.

Instituted and monitored software standardization & licensing thru Select Agreement with software assurance in full compliance to anti-piracy act law.

Enforce system policies & procedures to staffs, communicating job expectations, planning, monitoring & appraising job results, coaching, counselling, and disciplining employees. Do IT staff recruiting, selection, orientation, training of IT personnel for developing career & personal growth opportunities. Do vendor management.

Designed and instituted DR strategies and procedures to ensure 24/7 system operability.

MIS Section Manager/ Audit Systems Development Head

All AsiaPlans Inc. April 2002 – Oct 2002

Quezon Ave. Quezon City, Philippines

Evaluate & recommend all IT requirements. Introduced & instituted statistical and analytical reports for executives and top managements based on captured & processed data demographics.

Designed, and oversees the migration of all data records of all insured policy holders to another back-end Pre-need insurance system.

IT Supervisor

CellStar Philippines Inc. June 2001 – April 2002

Eastwood Business Center, Libis, Quezon City, Philippines.

Administered & monitored the designed Asia-Pacific regional IT Network plan. Administered PBX system, data security access. Oversees migration of Email System; Coordinates with Singapore-Regional and Dallas (HO) offices on any IT major system projects and IT Infrastructure requirements & concerns.

Established VPN client connection to Dallas & Singapore, and instituted Software standardization, maintenance of proxy, web and email services.

Senior Systems Analyst/Developer

All Asia Capital & Trust Corp/ All AsiaPlans Inc. Jan 2000 – June 2001

Paseo De Roxas, Legaspi Village Makati City, Philippines

Provided assessment & recommendation for all IT infrastructure and other related system services for upgrades of existing IT resources, and Statistical demographics & Financial reports.

Managed and established Commission Overrides System, Credit Cards System, integrated Pre-need Insurance Administration system.

Established BR, performed all related SLDC activities, user’s training and systems maintenance.

Programmer/ Senior Systems Analyst - Programmer

F. Jacinto Group Inc. Jan, 1997 – Jan. 2000

Rada Street, Salcedo Village Makati City, Philippines

Developed & supported in-house systems application like Bank Reconciliation System, Sales Order-Delivery Receipt and Sales Invoice System, Fixed Assets and Office Supplies Inventory System, Factory and Raw Materials Inventory System, Sales Commission System.

Managed and monitored system installation & configuration, security, benchmarking, technology scanning, operations management, IT resources, and developed specialized programs; overall coordination, control & maintenance of PCs within the enterprise/company to ensure compatibility & integration with company strategies. Devised & designed system application requirements for the solution of moderately difficult business problems, or for segments of more, responsible for all aspects of data communications within the company including terminals, local area networks, communications with remote installations, modem communications, & network security.

Skills/Qualification Profile

SOFTWARE

Windows Azure, 2012, 2008 R2/2003/2000 32 & 64Bit Servers and Desktop Win95, 98, XP, Vista, MS SQL 6.5/7/2K/2005/2008/2012 Server, Oracle 11g, MS-DOS, Linux, Microsoft Exchange 2000/2007/2010, SharePoint 2010, Google Apps, Office365, MySQL

Desktop Application, MS Office 97/2000/XP/2003/2007/2010/365, IBM Lotus Suite, Microsoft Outlook, HTML, Macromedia Dreamweaver, Flash, FrontPage, Crystal Report, Query Analyzer, Adobe Photoshop CS4, Visio 2000, Internet and Networking Applications, etc.

Maintenance of EZCAP, SAP R3, ACCPAC, Platinum for Accounting software, Triple I System for Insurance Brokers, Payroll System, Inventory System, POS, Bank Recon, HIS, Cognos, Peachtree, MD GreatPlains

Systems Application Developer using Visual FoxPro, Visual Basic, Clipper, Pascal, Turbo C/C++, RPG, Joomla, Java, PHP

UTILITIES

Data Recovery, Memory Management, Virus protection and Detection, Hardware tools, Preventive maintenance, Technical Level Support, Symantec Backup Exec, Symantec AV, DoubleTake, Netflow & OpManager..

NETWORK & DATA COMMUNICATIONS

Servers (HP, COMPAQ, DELL, IBM) Network LAN/WAN Structured Cabling, RAID Levels, NetApps, EMC, MSA200, Nimble, Hubs, Routers, Switches & SAN Switches, Internet configuration, E-mail Clients, Proxy, DSL, VPN, WI-FI, DHCP, DNS, Active Directory, TCP/IP, SMTP, FTP, POP, IMAP, Citrix XenApps, Remote Monitoring, Hyper-V Configuration, Firewall (Watch guard-UTM), CyberRoam Next Generation,MPLS, ISDN, SIP, AVAYA, CISCO (Routers, firewall, UCS), ALCATEL, ACD, CAM, Voice Recording, IVRS, HP & Ruckus Wireless AP and controller, and Vicidial.

OTHERS

IaaS, IOT, PaaS, SaaS, AWS, Open Stack, Cloud computing, Wintel, Swipe & EMV cards, POS Terminal, NFC, mobile apps and web services.

Contact this candidate