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Documentation Specialist

Fresno, California, United States
May 31, 2018

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**** **** ******* ******

Fresno, CA 93703 559-***-**** TECHNICAL SPECIALIST

Identify and develop solutions to complex problems Achieve bottom-line results Meet diverse needs Excel in technical documentation layout, peer editing, content development. Expand professional knowledge as a lifelong learner, fulfilling desire and motivation to stay up-to-date on industry standards. Documentation Specialist A&E Technical Assistant Technical Writing Proofreading TECHNICAL SKILLS

– EnergyPro 6 – InDesign – Publisher – FrameMaker

– Carrier HAPs – Photoshop – QuarkXpress – Pictavo

– MS Office Suite – Adobe Illustrator – PageMaker – Lumapix PROFESSIONAL EXPERIENCE


Quality Control Assistant 2017 – present

• Assist with development and coordination of programs necessary to meet and maintain quality standards as required by FAA, EASA, and AS9100.

• Maintain master document control and technical publications library including manual index updates and status changes.

• Promote continuous improvement and quality assurance programs throughout the organization including extended assistance to production, operations, management, and leadership team. LAWRENCE NYE CARLSON ASSOCIATES, Fresno, CA

Technical Assistant 2015 – 2017

• Assisted designers with:

o Project research and data collection for new and existing commercial buildings, educational facilities, and tenant improvements

o Input exterior wall, roof, fenestration, zones, and equipment into Carrier Hourly Analysis Program for systems design, and Energy Pro software for California Energy Code compliance o Mechanical and plumbing submittal review

• Familiar with the following California Codes: Mechanical, Plumbing, and Energy PELCO BY SCHNEIDER ELECTRIC, Clovis, CA 2002 – 2014 Technical Writer, Onsite and Remote [2012 – 2014]

• Authored, formalized, and published specification sheets, user manuals, quick start guides, installation manuals, and notices for video surveillance products.

• Developed and implemented OEM/JDM documentation package, which provided partners with the complete set of templates and style guides for Pelco-branded documentation.

• Designed and maintained style guides for Pelco products and OEM/JDM products, resulting in guides becoming the single- company reference for OEM/JDM documentation.

o Organized and harmonized OEM/JDM documentation, reducing review and approval time from up to 6 weeks to 48 hours. o Provided perfect legal documentation for every product introduced, containing latest company information, trademarks, and safety instructions, ensuring nothing was omitted. o Increased quality of documentation prepared by OEM/JDM, allowing templates to act as instruction guides that explained expectations and reducing amount of thrashing between OEM/JDM and internal stakeholders.

• Migrated existing documents to an online download center using EDMS software, providing greater access to online documents through secure and stable EDMS platform. Completed project ahead of schedule that reduced overall budget and brought documents online in half the expected project schedule. CARLYN D. MURDOCK PAGE TWO PELCO BY SCHNEIDER ELECTRIC (Continued)

• Reviewed and released documentation for successful translation into multiple languages for global customer base, delivering project on time and within budget for 2 years, yielding an overall on-time project delivery program.

• Trained new writers in style guides and corporate format for documentation, developing team-oriented mission for delivering product documentation with common company requirements with significantly reduced delivery schedule.

• Wrote system descriptions and corporate procedures based on analysis of system and user requirements, leading to an efficient and streamlined process to design, produce, and disseminate product documentation across company. Standardized documentation produced in a fraction of previous times by adhering every step of preparations with descriptions and procedures.

• Led team to update important safety instructions and certification requirements with compliance engineering team, formalizing instructions that created a strong legal backstop for company documentation and had broad compliance coverage for global product rollouts. Created another streamlined process with formalized documents in product documentation cycle, providing team members a single starting point, saving company significant time and insulating products.

• Operated within matrix environment, collaborating with marketing, subject matter experts, project managers, product managers, engineering, and compliance engineering.

• Launched products in minimal time during customer migration to online documentation by creating both hard copy and online product documentation to mitigate timing of preparation, approval, review, and publication of online versions. Supervisor, Layout [2008 – 2012]

• Supervised team of 3 layout specialists, providing timely scheduling for all product related documentation.

• Coordinated scheduled document releases within technical publications and external stakeholders, scheduling to go-live in print and online version in collaboration with product launch team assigned to press and online advertising. Made product announcements and information available using traditional mailing or downloading globally in multiple languages. Achieved 100% success rate in preparing and staging product documentation by supporting and backing up product launches that led to fast sales and allowed customers to retrieve product information and determine product fit in application.

• Served in leadership role for peer-review process, reviewing and releasing documentation for intranet and internet.

• Provided leadership of layout group, designing and developing corporate templates for all product documentation. Layout Specialist [2002 – 2008]

• Employed existing formats and style guides, completing layouts for all product documentation.

• Collaborated with peers and other team members, designing layouts for new products.

• Created and compiled annual, comprehensive specification catalog, totaling 800 pages for global publication in multiple languages.



– Associates Printing, Fresno, CA

– Office Depot, Fresno, CA


– Professional Print & Mail, Inc., Fresno, CA

– Avante Print & Copy, Fresno, CA

– Macinology, Fresno, CA

– Dumont Printing, Fresno, CA

– Cal/Emblem Labels, Fresno, CA

– TypeCenter, Fresno, CA



Coursework, Pacific Union College, Napa Valley, CA; Fresno City College, Fresno, CA Technical Writing, California State University, East Bay, CA – Online course to expand expertise in technical writing 7491 N. Remington Suite 101 Fresno, California 93711 559-***-**** LAWRENCE NYE CARLSON ASSOCIATES

C O N S U L T I N G M E C H A N I C A L E N G I N E E R S I N C Gilbert L. Nye, P.E.


Ryan W. Carlson, P.E.

Vice President

Eric K. Andersen, P.E.

Director of Engineering

Donald R. Lawrence, P.E.



Gary W. Lindeman, P.E.

Leon H. Brown

Robert Gonzales

Ronald M. Moore, C.P.D.

James L. Orr, P.E.

Dalton B. Smith



Joetta B. Makofske

January 9, 2017

To whom it may concern:

It’s my pleasure to provide this letter of recommendation for Carlyn Murdock. In her position as a Technical Assistant, Carlyn was employed with Lawrence Nye Carlson Associates from December 2015 – January 2017. Carlyn did an excellent job in this position and was an asset to our Calculations Department during her tenure with the company. She has excellent communication skills, is extremely organized, can work independently, and is able to multi-task to ensure all projects are completed in a timely manner. Carlyn’s employment at LNCA ended when the position was re-organized to require a Mechanical Engineering degree to serve as an entry level design position for graduate engineers.

Carlyn would be an asset to any employer and I recommend her to any endeavor she chooses to pursue.



Ryan W. Carlson, PE


January 9, 2017

Re: Recommendation for Carlyn Murdock

To Whom It May Concern:

It’s my absolute pleasure to recommend Carlyn. Carlyn and I worked at Lawrence Nye Carlson and Associates (LNCA) for one year together.

I thoroughly enjoyed my time working with Carlyn, and came to know her as a truly valuable asset to absolutely any team. I was impressed with her honesty, dependability, communication skills, and professional demeanor.

Her background is in technical writing but her position at LNCA was in HVAC, Title 24 and Energy Calculations. Organized and diligent, Carlyn quickly learned technology systems and software that were unfamiliar to her when she first started at the company. Please feel free to contact me should you like to discuss Carlyn’s qualifications and experience further. I’d be happy to expand on my recommendation. Sincerely,

Muey Tarvin

Commissioning Authority

Lawrence Nye Carlson


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