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Development manager, software consultant, product support

Schaumburg, Illinois, United States
May 31, 2018

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Rana Chhugani Schaumburg, IL



Seasoned and pioneering software development executive with over 12 years’ progressive experience with industry-leading organizations, such as Oracle Corporation. Record of delivering innovative, patented cloud-based products to solve business-critical concerns for prestigious, global clients, such as the Merck Pharma, Eli Lilly, GSK, Pfizer.

A well-rounded leader with an impressive blend of project management, software development & implementation expertise and people-management capabilities;

Galvanize diverse, international teams of 20+ developers (10–15 direct reports) to achieve aggressive deliverables and deadlines. Frequently resolve technical challenges and lead overall project planning and execution for several product releases. Identify and implement process improvements/innovations to reduce time to market with high quality.

Areas of Expertise:

Strategic Vision & Planning

Project Management

Agile Methodology

Software Product Innovation

Continuous Process Improvements

Team Leadership/Coaching

High-Quality Client Solutions

Time-to-Market Achievement

Cross-Functional Collaboration

Defining Requirements & Features

Lifesciences Solutions


ORACLE INDIA Private Limited, Mumbai, India October 2010–April 2018

Senior Manager – Software Development, Health Sciences Global Business Unit Development (October 2011–April 2018)

Delivered a product that accounted for generating over $10M in Revenue for Oracle Health science offering. Catalyst and driver for a flagship product built ground up. Managed entire lifecycle of projects/product development.

Key Products/projects:

Oracle's Health Sciences Data Management Workbench (DMW) product developed using Oracle ADF and Oracle JET framework HTML5, JavaScript, JQuery, Web logic server. DMW offers an end-to-end clinical data management solution in a single environment to accelerate the speed and accuracy of clinical data integration, reconciliation, aggregation, and analysis. Top 5 Pharma companies have adopted this product.

Achievements and responsibilities

Managed a team of 14 developers to build DMW UI from the ground up

Pioneered launch and dissemination of Agile methodology for product development

Led multiple scrum teams in agile environment to deliver successful product releases

Mentored scrum masters to run agile scrum teams effectively, served as Scrum Master on one team

Owned project planning and milestone tracking, provided periodic project status to Senior Management and Product stakeholders

Sparked design and requirement discussion

Collaborated with Product Owners on short- and long-term strategy

Led architecture and design discussion

Championed coding standard implementation to improve overall product quality and reduce code maintenance cost

Team management – mentored employees, facilitated staff career development and professional growth

Resolved customer issues and provided patch set and patches

Reviewed detailed design documents and test plans

Provided functional guidance to team members

Analyzed and provided tactical solutions to problems

Improved product quality by enforcing processes

Hiring – created job descriptions, screening resumes, interviewing, and hiring


Senior Manager – Product Support, Health Sciences Global Business Unit Development (October 2010–September 2011)

Managed tier II and III support and maintenance teams for Oracle life science product, Clinical Data Center (CDC) and Oracle Laboratory Information Management System (LIMS).

Key Products/projects:

Oracle CDC product suite includes Clinical Data Repository (CDR) and Statistical Computing Environment (SCE) that provided centralized environment for storing and integrating clinical data and a controlled solution for automating and managing analysis, reporting, and submission. This product was implemented at 10+ life science customers.

Achievements and responsibilities

Led a team of 12 product support engineers to provide round the clock tier II and III support

Worked directly with senior management to create department objectives

Delivered patches containing bug fixes and minor enhancements

Managed escalated customer complaints through resolution utilizing cross-functional and global resources as required

Managed local and remote technical support labs, ensuring full utilization of support capabilities

Periodically visited customers and end users to gain feedback to assess and identify strengths and weaknesses of technical support policies and procedures

Adept at instituting processes that saved time, reduced costs, and eliminated redundancies

Tasked with working across wide range of departments, Product Management, Product Development, consulting department, and Level I, II, and III technical engineers to ensure customer satisfaction

WABAN SOFTWARE Private Limited, Mumbai, India May 2006–September 2010

Acquired by Phase Forward Inc. in April 2009

Manager – Product Support (July 2007–September 2010)

Built Tier II and III support organization from ground up for Clinical Data Center (CDC) and Laboratory Information Management System (LIMS) products.

Achievements and responsibilities

Hired, trained and developed highly productive support team of seven engineers from ground up for tier II and III support

Worked directly with senior management to develop Service Level Agreements (SLA) and Key Performance Indicators (KPI) to define and measure progress toward organizational goals (Response Time, Resolution Time, Average handle Time)

Played a crucial role in product implementation for several Pharma customers, steered them through product validation process and go live

Successfully achieved product support and maintenance SLA

Conducted weekly technical updates on backlog cases involving team

Liaison between Development, Product Management and Sales to identify and correct customer issues

Provided technical mentoring, problem resolution when difficult customer engagements were required


Product Support Engineer (May 2006–June 2007)

Worked as technical support engineer for CDC and LIMS application by diagnosing, reproducing customer issues, helped customers with setting up product configuration. Managed weekly customer status calls to provide updates on outstanding issues. Reported product defects to development team. Provide timely resolution and responses to customer queries.

Additional experience includes: Customer Service executive at a significant financial firm, managing incoming customer care calls, handled billing, and technical issues.


Bachelor of Science in Information Technology

Vinayaka Missions University (Salem, India)


Collaboration & Planning (Jira, Confluence, Microsoft Project Plan, BugDB)

Methodologies (Agile Scrum, Kanban, Waterfall) Configuration Management Continuous Integration

WebLogic Server, SQL, PL/SQL Web Services Business Intelligence Oracle ADF, HTML5, JavaScript, JQuery, Knockout, Angular JS, CSS2/CSS3)

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