Computer software and hardware

Brandon Bevins

Hedgesville, WV ***** 304-***-**** *******.******@*****.***

Entry-Level IT Professional

Dynamic, enthusiastic, and resourceful professional with a reputation for quickly picking up on new technology, processes, and procedures. Committed to managing communications, promoting high customer assistance standards, and applying broad technical capabilities. Demonstrates excellent interpersonal skills and the ability to promote confidence and build relationships.

Customer Service

Technologically-Savvy

Quick Learner

Problem Resolution

Communications

Complex Problem Solving

Troubleshooting

Hardware/Software

Microsoft Office Suite

EDUCATION & PROFESSIONAL DEVELOPMENT

Security+ Certification Blue Ridge Community College (In progress)

Associate of Science, Information Technology Blue Ridge Community College

PROFESSIONAL EXPERIENCE

THE LEADING NICHE-ASMR, Falling Water, WV IT Support Desk (03/2016 – Present)

Charged with assisting users with Tier 1 computer issues including hardware, basic networking, and Veterans Affairs system issues such as system password resets, and account activations.

Answer email messages that address the same issues; record data on outages; employ Service Desk Manager (SDM) for all ticketing after calls, and coordinate with Tier 2 and local IT on issues that should be escalated.

Help out on other desks in other department on issues such as PIV badges and Microsoft application issues.

Repair issues dealing with Citrix Access and other remote access applications including Rescue.

Map user drives and printers; set up file locations for users.

Selected Contribution

Continually self-improve by learning new systems, attending extra training, and learning other desk issues and how to solve them.

CINTEOT, Chambersburg, PA Intern (08/2016 – 12/2016)

Identified and resolved vulnerabilities in a Linux Red Hat system; wrote a procedures manual on resolving these issues.

Partnered with peers to learn more about the System Reviewers and System Administrator roles.

Selected Contribution

Routinely commended by management for a willingness to learn and improve, changing their minds about taking on interns.

FIRST DATA, Hagerstown, MD Terminal Support/Call Center Agent (01/2016 – 08/2016)

Completed troubleshooting for IP and dial-up; performed transaction troubleshooting and maintenance.

Assisted merchants with general questions and with supply orders; determined why terminals were not working.

Trained merchants on how to properly use purchased terminals.

Selected Contributions

Stood out as one of the youngest Technicians hired, and the youngest in the department.

Cross-trained in other departments and supported extra desks with their issues.

Gained multiple commendations from customers in recognition of work well-performed.

GREENSBURG BED AND BISCUIT, Martinsburg, WV Kennel Shift Manager (05/2013 – 12/2015;09/2016 – 12/2016)

Responsible for managing kennel schedules, assisting ownership with payroll, providing daily guidance and supervision to up to 12 staff members, performed employee reviews, and gave status updates regarding employees.

Conducted dog training, grooming, yard work, and other tasks including feeding and taking care of the animals, cleaning kennels, doing yard work, answering phone calls, making reservations, and assisting with building new additions to the kennel.

Selected Contribution

One of the first shift managers ever appointed; recognized for a superior work ethic and reliability, and for a strong understanding of how to best work with animals.

COMMUNITY INVOLVEMENT

Young Lives of the Eastern Panhandle, 01/2009 – 04/2013

A mentoring and support ministry for teen moms to assist them in becoming self-sufficient members of society. Helped with daily ministry operations including rides to meetings, assisting with pick-ups/deliveries, and sorting incoming donations; assisted with picking up and sorting food pantry deliveries for over 1K pounds of food monthly.

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