Administrative Assistant Customer Service

Kathleen B. Morton

***** ******** **.

Roanoke, TX 76262

417-***-**** / ***********@*****.***

OBJECTIVE

To achieve a challenging professional career that enables expansion of my strong analytical, communication, and organizational skills for a positive contribution to any organization.

EDUCATION

Missouri State University, Springfield, MO

Bachelor of Applied Science- December 2009

-Hospitality Administration, Graduated Dean’s List 2009

AAPC, Online

-Medical Terminology, Completed 2014

-Anatomy and Function of Human Body, Complete 2014

-Out-patient Coding Course, Completed 2014

PROFESSIONAL EXPERIENCE

Fidelity Investments, Westlake, TX August 2017-Present

Customer Relation Advocate

Primary objective is to assist customers through complex decisions to provide the greatest return on their finanical assets

Customer service representative charged with enhancing experience by providing innovating solutions for long term retirement goals

Pediatrix Medical Group, Fort Worth, TX March 2016-August 2017

Hospital Associate Biller/Administrative Assistant

Associate charged with patient account registration and billing accuracy

Compliance assurance for specific Medicare and Medicaid guidelines

Account management to ensure all patient insurance inquires are processed and accurate

Administrative provider for network doctors to ensure credentialing is completed timely

Marriott Hotel Solana, Westlake, TX November 2012-August 2013

Front Office Agent/Rooms Controller

Revenue management and billing associate in charge of reservations and any amendments to guest stays

Property liaison charged with providing guests with necessary info pertaining to hotel’s features and amenities

Greenstay Hotel & Suites, Springfield, MO March 2011-April 2012

General Manager/Sales

Highest ranking property official in charge of hotel’s business, marketing, and sales responsibilities.

Handling of hotel’s day-to-day operations and staffing

Revenue forecasting to target desirable returns and contribution margins

Organization of sales promotions for the hotel site

Marriott Hotel & Convention Center, Kansas City, MO March 2010-Sep 2010

Night Auditor

Sole representative charged with night desk management and net profit calculation for previous calendar business day

Handling of guest reservation system updates and hotel maintenance planning

Provide accurate financials and tactical updates to ensure accounting is accurate

University Plaza Hotel, Springfield, MO May 2008-March 2010

Front Desk Agent/Reservations

Front desk management and customer reservation representative

Handles business conference services to assist in promoting hotels seminar amenities

INTERNSHIPS

University Plaza Hotel, Springfield, MO - May 2008-May 2009

Missouri Sports Hall of Fame, Springfield, MO – April 2009-June 2009

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