West Covina, CA ***** Telephone: 571-***-****

LinkedIn: www.linkedin.com/in/shilpa-upadhayay-pmp®-mba E-mail: ac5pdd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Certified Project Management Professional and Agile certified, with over 5 years of proven management as well as analysis skills in a matrix environment with leadership and project implementation in retail, utility, media and finance domain. Significant achievements in relationship building and training, educating professionals about project management workflows and processes. Experience in vendor and consultant management, relationship building, project budget, schedule, PMBOK, Agile and Waterfall with ability to work independently.

IT Tools: MS Project, MS Suite, Visio, SAP, SDLCs, SharePoint

WORK HISTORY:

Northgate Markets, Anaheim, CA

Project Manager/PMO Analyst Jan 16-Present

•Responsible for planning, managing and monitoring projects from concept through implementation of projects, to ensure that goals or objectives of the projects are accomplished within the prescribed time frame and funding parameters by using project management tools and techniques.

• Facilitate scope definition, and high-level and detail planning, discovery, and estimation sessions for projects with cross-functional teams.

•Actively led and monitor multiple projects risks and issue and ability to identify and communicate trigger events.

•Conduct weekly status & steering project meetings to ensure everyone is aware of where projects are and ensure the team is aware of timing implications

•Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes and facilitating decisions necessary for project delivery.

•Established project management process and templates for the PMO department and acted as a liaison between the business departments and vendor team.

•Create project plans, charter and schedule ensuring key deliverables & milestones are met within time & budget.

DIRECTV, El Segundo, CA July 15 – Nov 15

Project Lead

•Manage project enhancements and production issue, work to resolve and provide updates/set expectations to impacted departments.

•Plan, organize, prioritize efficiently as well as provide directions, coordinate, track and evaluate the performance of the interns and analytical support staff.

•Provide projects oversight and leadership and ensure the team has the necessary tools and trainings to effectively perform their job.

•Prepare, revise and distribute project schedules and constantly monitor schedules to check for delays.

•Manage User Acceptance Test efforts including writing the UAT test plan and test cases, executing test cases, managing defects to resolution, and providing on UAT progress.

•Manage production issue, work to resolve and provide updates to impacted departments.

Southern California Edison, Rosemead, CA September 2014 - July 2015

PMO Analyst

Responsibilities

•Helped PMO Director in all project and project management office related day to day activities together with analyzing data and designing project workflows and templates,

•Accountable for all project related deliverables for senior executives and key business members including weekly status report, formal steering presentations and project charter while ensuring necessary steps and dependencies are completed to deliver projects and components.

• Experienced in multiple full lifecycle software deliveries from business discovery to final project acceptance.

•Coordinate and log the submittal and execution of all project submittals and project drawings and store it in SharePoint.

•Monitor effectiveness of department operations, and developed, recommended policies, procedures and improvements to provide high quality, timely and efficient services to the office.

Green Lien Collection, CA May 2014 - August 14

Workers Compensation Billing/Collection

•Responsible for the investigation through contacting of department managers, employees and claimants, obtaining recorded statements and determining coverage for liens.

•Ensure company compliance with federal and state laws, including reporting requirements.

Bank of America, Simi Valley, CA February 2013 - July 2013

Systems Analyst

•Responsible for defining the methodology, data mapping and formulating business requirements, ensuring business requirements are delivered, writing, developing and reviewing business requirement documents, Gap Analysis, interfacing with senior management, status reporting, facilitated meeting sessions, recommending appropriate project methodology.

•Organize, coordinate and evaluate the activities and performance of the developers.

•Researches, analyzes, and interprets complex data, develops alternatives and presents findings and recommendations in support of business unit and corporate operations.

•Responsible for maintaining issue logs, status reports and project charter using Share point 2010.

Southern California Edison, La Palma, CA September 2011 - January 2013

Project Analyst

• Manage multiple complex and constantly changing project status, prioritizing meetings based on importance/urgency and taking into consideration executive needs for status and reporting.

•Tracked status of all the key projects in the company and update managers weekly with project status.

•Worked in multiple projects at the same time & monitor the teams during all phases of the project including production to implementation.

•Created different performance metrics reports related to project including daily reports for clients and weekly status report to the vendors and know when to escalate key issues and risks to ensure timely resolution and mitigation

•Maintaining and managing records of all the project related deliverables in the document library which includes baseline, tracking the change history and version control.

Capital Group and Companies, CA March 2011 - September 2011

Business Analyst

• Strong experience facilitating the gathering and development of requirements for multiple projects.

•Responsible for coordinating the interaction between the various vendors and the client in putting forward the strategy and roadmap for implementation

•Acted as a liaison between the business team and the technical team and worked to finalize the requirements and other related documents.

•Created Process flow diagrams, sequence diagram, activity diagram, Class diagrams in UML that help better describe the structure of the system.

EDUCATION:

•Master’s in Business Administration 2017

•Bachelor’s in Business Administration-Finance 2010

CERTIFICATIONS:

PMI Project Management Active

Certified SCRUM Master, Agile 2015, and pursuing SIMS Regional Leadership Forum Training (2018 class)

OTHER IN-HOUSE TRAINING:

Advance Excel Training Part 1,2 & 3 by New Horizon, Anaheim

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