Project Manager
Resume:
Sanjay Sharma
Monroe, NJ, *****
********@*******.***
CAREER PROFILE
Professional, results-oriented, well organized, and innovative Senior Program/Project Manager. With over 20 years of technical expertise as a Project Manager, with over 15 years of leadership and team building experience, over 8 years of Expertise in Agile Coaching and Scrum of Scrum. Extensive experience supporting financial and telecommunications projects utilizing Waterfall, Agile, Software DLC, WBS methodologies. Experience in guiding the product owners in the Agile process, manage the purchase and installation of the hardware, manage the development of new functionality, enhancement of existing functionality, Disaster Recovery (Active-Active) sites, Data Center migrations. Extensive experience in financial and telecommunications projects leading large cross-functional teams delivering high profile system management center projects. Extensive experience interacting and senior management (VP level).
Superior Agile coaching and Scrum skills
oLead Scrum teams and over all project team
oAgile Scrum certified
oIteration/Sprint Planning meetings
oLead and guide building of EPICs, Features, Dev stories
oLeading Vision Meetings, Project, and Retrospective meetings
oFacilitate Scrum of Scrum meetings
PMP
oExcellent leadership, teambuilding, training and mentoring skills.
oManage Large scale Program/Project Management
oAbility to integrate/rollup multiple Projects within a Program
oManaged multi-million dollars programs, budgets with the largest initiative of 32 million.
oProven relationship building and people management skills.
oRelease management support for all PMO initiatives
oProvide Program management consulting service to Sr. Management at multi National Corporation for deploying new emerging services.
oManage a cross functional team of engineers to document End User Requirements, define Data Systems Network Architecture, establish Testing, Delivery and Implementation Plans and Procedures
oBuild Requirement Traceability Matrix mappings between required business goals and systems development efforts
oWork with business and architecture teams to understand the scope and approach of new product/service functionality
oDevelop and manage the Project Plan, Action Item and Issue log for cross-functional teams engaged in the Project
Exceptional vendor negotiation and contract management ability for IT contracts.
Outstanding written, verbal and interpersonal communications abilities.
Excellent technical and problem-solving skills.
Strong facilitation and presentation skills.
REPRESENTATIVE PROFESSIONAL EXPERIENCE
AT&T
March 2016 – May 2018
Sr. Program Manager/Scrum Master
Mange the Advanced Solution Customer Services (ASCS) Team that provides varying levels of support for AT&T Mobility’s vast set of business products, Industrial Internet of Things (IIoT) / Machine-to-Machine (M2M) solutions, Connected Car, and the Mobility Reseller program. Managing this diverse product set and the large set of corresponding applications have resulted in the ASCS Team having to support numerous inefficient processes which require their team members to traverse different systems depending on the product type of the customer that they are working with to resolve a single incident. This program provided a new revenue stream/business opportunity for AT&T
Manage Integrated Solution Universal Translator the objective of this project is to build a common two-way Universal Translator platform that will permit multiple custom complex customer environments to bridge to a single AT&T standard platform (henceforth referred to as the GCS Domain Architecture). This technology provided efficient on boarding of AT&T customers with enhanced security. This solution utilizes IBM Maximo and Remedy
oWork with Product owner to gather requirements
oFacilitate Vision meetings
oGuide Product owners through the Agile process
oLead daily and weekly Scrum and status meetings
oManage purchase and installation of new Hardware
oManage development if new functionality and enhancement of existing functionality
oManage multi-million dollar budget
oProvide VP level reporting for the entire Program
oLead Requirement gathering to ensure customer needs were met
oManaged tracking of all CR’s, all levels of testing and release management
oManaged Program and Project level timelines
oManaged/Lead a team of Architects, Requirement leads, developers and testers
Mercedes-Benz USA
April 2014 – March 2016
Sr. Program Manager/Scrum Master
Data Center Upgrade/Migration
Lead the upgrade and migration of 200+ application to Daimler security and architecture standards, including setting up appropriate Network zones, and facilitated the relocation of the company
oManage blended project (Agile/waterfall)
oLead Scrum and project meetings
oAll hardware upgrades (procurement and installation)
oUpgrade all Windows 7 environment to Windows 8
Scheduling of all upgrades
Planning roll out
Backup of all data
Reinstallation of all apps
oUpgrade all apps to WAS 8.5
Upgrade applications to support WAS 8.5
Development in support of WAS 8.5
oMS Office 2013 upgrade
oDesign and Implementation of a 3 Tier architecture for all applications
oAll application updates to support the security and architecture standards
oManage over all budget for the migration
oLead weekly meeting with the core team and monthly meetings with the Steering committee
oManage the over all Project Plan, scope, resources, dependencies, issues, risks via Clarity
oIdentify and collect all required information for ADDM mapping
AT&T
March 2007 – April 2014
Sr. Program/Project Manager/Scrum Master
Consistently delivered all projects on time, within budget using WATERFALL and AGILE methodologies.
Managed
oAGILE projects utilizing RallyDev, & iTrack tools
oLead Scrum and Project calls
oGuide Product owners the Agile process
oAll aspects of the Program/Projects from a financial, scheduling, and technical view point
oUser Acceptance & User Certification Testing
oLifecycle, enhancement, new development, and Production Support, System Health/Availability.
Interacted directly with the Clients, ITO, COE/SME’s, Dev, and external vendors on all the projects
Conducted End-to-End Program/Project Management from Requirements Gathering (Phase 1), to gather initial T&C’s working with Testing teams and Release Management in order to have a successful deployment
Worked with the business requirements team to understand the desired functionality and process flows
Facilitated development of consolidated Business Requirements Document (BRD)
Monitored and evaluated change requests and budget impacts related to the schedule and priorities
Worked with various Organizations to keep all new features in line with Target Architecture
Reviewed QA and pre-production testing/results and provide input into Trials planning
Made sure all the projects are using the process toolset and following the audit and format guidelines.
Performed Software Quality Assurance (SQA) and Sarbanes Oxley (SOX) audits on all projects.
Led various types of SW development projects
oSystem conversion and retirement projects
Migrate functionality of the TSRP application into the TSP application and retire TSRP
oDatacenter Migration/DR site setup (EFMS, GIOM, GCSM, ASOC)
Very complex Datacenter migration of applications from Middletown, NJ to a Production Datacenter. Prior to migration, re-designed the system to have a 3-Tier architecture (Web front end, application processing, and database tier) that will make it more scalable & reliable.
Migrated the databases of several applications (EFMS, GIOM, GCSM, ASOC, etc.) to GCP
MetaSolv IPSA Network Processor Migration project
oBuilding Disaster Recovery Sites
GIOM Get Well-Create Reusable Ordering Services project defines and implements a new set of re-usable enterprise ordering application services, following the Target Architecture/Service Oriented blueprint.
Implement Disaster Recovery sites for Billing, Ordering, and Provisioning applications
oOrdering, Installing & Configuring Equipment (both hardware and software)
Managed work with the Information Technology Operations (ITO) utilizing their VPMO Process and system.
oDevelopment of brand new/emerging technology
BANDIT application (BellSouth Application for Network Data Inventory Transformation)
BANDIT is a 22 state tool which identifies spare plug-ins including but not limited to our Synchronous Optical Network (SONET), Wideband Data Collection System (WBDCS), Dense Wavelength Division Multiplexing (DWDM) and Wavelength-Division Multiplexing (WDM) networks and recovers them for reuse, thus reducing or avoiding ongoing purchases of equipment needed for maintenance or provisioning activities.
ADOPT application (AT&T Design, Optimization, and Pricing Tool)
A platform framework that integrates and supports our sales design and pricing modules to drive contracting and ordering. Platform supports multiple Enterprise services such as ANIRA, AVPN, AVTS, BVoIP, FR/ATM, Private Line, Hosting and Wireless
Billing Gateway
A brand new platform providing full Billing Data Services for multiple enterprise services (ABN, BVOIP, EVPN, GVPN, & Switched Voice services, FR/ATM, IPMIS & MIS services, etc)
oEnhancement of existing technology
SQM VoLTE Anomaly Detection and Thresholding (AGILE Software Development)
Delivers anomaly detection, determination of thresholds for Key Network Performance Indicators, enhancing of the Graphic User Interface, and Ticketing functionality
CANOPI (Converged AT&T Network Operations Provisioning & Inventory Enhancements (AGILE Software development)
Automation to reduce time spent to manually distribute work, and completion of orders to start billing and testing.
MNRC (Mobility Network Reliability Center) Presentation Enhancement (AGILE Software development)
Support the long term goals of the OneATT initiative in bringing multiple data points to one single user interface
Projects supporting LTE
Enhancements to wireless systems (CSSng, RAN, VCIDDB, etc.)
oSystem conversion and retirement projects
Migrate functionality of the TSRP application into the TSP application and retire TSRP
oDatacenter Migration/DR site setup (EFMS, GIOM, GCSM, ASOC)
Very complex Datacenter migration of applications from Middletown, NJ to a Production Datacenter. Prior to migration, re-designed the system to have a 3-Tier architecture (Web front end, application processing, and database tier) that will make it more scalable & reliable.
Migrated the databases of several applications (EFMS, GIOM, GCSM, ASOC, etc.) to GCP
MetaSolv IPSA Network Processor Migration project
oBuilding Disaster Recovery Sites
GIOM Get Well-Create Reusable Ordering Services project defines and implements a new set of re-usable enterprise ordering application services, following the Target Architecture/Service Oriented blueprint.
Implement Disaster Recovery sites for Billing, Ordering, and Provisioning applications
oOrdering, Installing & Configuring Equipment (both hardware and software)
Managed work with the Information Technology Operations (ITO) utilizing their VPMO Process and system.
Mercedes Benz Financial
April 2004 – March 2007
Systems Engineer/Project Manager
Led successful migration of Datacenter & North East Business Center from Delaware to NJ
Led successful migration of Datacenter & North East Business Center from NJ to Dallas
Managed
oMultiple e-portal projects for employee training and benefit
oSupported Lotus Notes migration of all business center and remote users through the East coast
oCompany wide Black Berry Roll-out including configuration and support of BlackBerry Enterprise Servers
oVarious other Network Projects/Roll-Outs
oUser Acceptance & User Certification Testing
Worked with senior management to derive Business Requirements
Worked with Subject Matter Experts to derive System Requirements
Supported Local Area Network for the MBF East Business Center
Performed Network Data Systems capacity assessments, Project Milestone progressions and Network Availability function
Performed System Administration for MS2000 Sever support, and Active Director
AT&T/Lucent Technologies
March 1996 – April 2004
Sr. Project Manager/Business Analyst
End-to-End Project Management from Requirements Gathering to Release Management.
Established global network billing operations for AT&T Frame Relay Service in Europe, the Middle East, Africa and Latin America.
Managed
oMultiple Billing, Ordering, Provisioning and Web Portal Projects.
oRequirements gathering (business and IT requirements).
oTeam responsible for migrating a Business Portal (VBC) from an AT&T child company back to AT&T and migration of Ordering (USRPI) / Provisioning systems.
oThird-party partner and/or vendor relationships and deliverables.
oTeam of 20 engineers to document End User Requirements, define Data Systems Network Architecture, establish Testing, Delivery and Implementation Plans and Procedures for AT&T large volume Multi-National Customers.
Led the development and tracking of project plans.
Lead contact for customer Vendor Evaluations, Post Implementation of SLA’s (Service Level Agreements) negotiations and Project Status presentations.
Installed and implemented network systems on time and within budget.
Performed and Managed UAT testing, Operations and Business Approvals.
Primary interface between clients and systems to express the business needs/requirements to systems teams and present the systems cost estimates (T&Cs) and solutions back to clients.
Coordinated project changes (T&C data, new work requests, etc.) with Project managers, Release Managers, development groups, finance coordinator, Product and Business groups.
Formulated and implemented corporate processes for Multi National Corporation (MNC) invoice generation, account receivable and customer inquiry reconciliation.
Developed and instituted the processes for creating an MNC unified invoice structure.
Led international team, that determined network architecture requirements, evaluated billing applications, selected hardware systems, performed implementation end-user training activities and release management.
Responsible for the development and maintaining project Scope Document.
Responsible for delivering consolidated Business Requirements Document.
Established and maintained processes to manage scope over the project lifecycle.
Prepared reports by collecting, analyzing and summarizing information.
Clarified and communicated project objectives and success criteria to my team.
Ensured key project roles and responsibilities are defined.
Performed Network Data Systems capacity assessments, Project Milestone progressions and Network Availability functions.
Directed all fiscal allocations and budgetary management activities.
New network supports $20M in annual customer revenue.
Technologies Managed
Data Management
oOracle Database Enterprise Edition
oSQL Server Enterprise Edition
oInformix
oTeradata Database
Middleware
oAT&T Proprietary Middleware – ACSI
oWeblogic Server Enterprise
oJBoss Application Server (Middleware)
o.NET Framework
oMicrosoft Internet Information server (IIS)
oTomcat
Java Server/Client (JDK/JRE)
Network Software
oNSD Net
oTCP/IP
oPublic Internet
oUGN
Software Development
oC#, C++
oDHTML, HTML
oActive Server Pages, ASP.NET
Security
oHP Fortify Static Code Analyzer (SCA)
oUNIX Access Security
oVoltage SecureData
Operating System
oWindows 2000/2003/2008 R2 Servers
oUNIX
oLINUX
oSOLARIS
oAPPLE IOS
Technical skills
Microsoft Project
Adobe Acrobat
Visio
Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook, FrontPage, Publisher, SharePoint
Windows 8/7/ Vista/XP/NT/2000, Unix, Solaris, Linux
Lotus Notes
MS Frontpage
ACADEMIC BACKGROUND
Masters of Science: Computer Science (2000)
The College of Staten Island/CUNY New York
Bachelor of Science: Computer Science (1995)
The College of Staten Island/CUNY New York
REFERENCES Available upon request
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