Byron J. Caldwell

Norfolk, VA *****

804-***-**** / ac5pcd@r.postjobfree.com

OBJECTIVE: District Manager

EXPERIENCE SUMMARY

** *****, ********** / ******* ********** (retail service / sales)

8 years, Customer Service / Line Management / Logistics (retail food sales)

3.5+ years, Operations Management / Merchandise Logistics (retail product sales)

EXPERIENCE PORTFOLIO

04/14 – present, Site Manager

Avis Budget Group, Norfolk International Airport, Norfolk, VA

•Manage / supervise 26 agents, four operations managers, and one co-manager responsible for sales and maintenance for rental cars, averaging a fleet of ~ 3,000 vehicles valued at ~$35K each, for three rental car brands for a $9.5B site inventory; manage customer service for airport worksite for vehicles rentals, upselling incremental products, and scheduling/monitoring cleaning and vehicle preparations; oversight to customer shuttling (to/from vehicles to terminal

•Responsible for human resource tasking, including staff scheduling, attendance, cash control, register operations, performance evaluations, corrective actions and documentation (operation manager reviews quarterly); train / mentor subordinates formally via company proprietary training curriculum and informal (daily) observations on sales and customer service performance, and company procedures

•Provide statistical information for transaction / revenue projections including weekly metrics / projections of transactions via direct company scheduling and third-party vendors for agent scheduling, including vehicle cleaners and rental preparation; projections submitted to city and regional manager for third-party vendor reporting; monitor gasoline onsite inventory usage and via customer refueling daily; monitor / report local gas prices and report to HQ

•Implemented excessive dirt fee for vehicles requiring outsourcing to a third-party detailing company, resulting in an average of $15K monthly cash recovery for three years, saving ~$540K; project implemented a documentation event, fees charged based on restoration levels and man-hours required, resulting in collection of fees; input ideas for annual budget to management (corporate-wide) for overhead parameters for three rental car entities directly oversee (Avis, Budget, and Payless)

06/12 – 04/14, Fleet Distribution Manager

Avis Budget Group, Norfolk, VA

•Created department, managed, and coordinated fleet moves for Virginia after HQs merged Richmond and Norfolk territories, including two major airports, four small airports, and 14 non-airport locations, entailing movement of 20 office and customer service sites, and 20 to 100 vehicles daily; coordinated with Yield Department to ensure pool making optimum decisions based on contributory rentals and completed set up, paperwork, and documentation for operations within one month

•Coordinated and quality assured the logistical delivery of ~500 vehicles monthly (wholesale, turn-back), ranging from sedans to large pickup trucks / vans to ‘third-party’ auction sites (Adesa/Manheim),including identifying auction parties with higher profit capabilities for sales, resulting in reduced vehicle deletion time (last revenue date and date vehicle deleted from inventory by sale)

•Supervised staff of 50 driver / transporters (third-party contract employees); scheduled productivity (logistics, moves, scheduling of drivers and moves), calculating traffic patterns, distance available staff to reduce cost resulting in ~$450K annually saved after production via tracking and increase of customer service for receiving reserved preference vehicles by 40%

•Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~500 monthly (average); quality assured new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle

•Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory

•Point of contact for operations management reporting for field / inventory questions

•Responsible for shuttling budget of ~$2.5M annually; incorporated one-way pricing, enabling customer delivery to prime locations versus company overhead costs

01/12 – 06/12, Senior Operations Manager

Avis Budget Group, Richmond, VA

•Oversaw the operations of Avis and Budget at Richmond International Airport, including management of fleet of ~2,800 vehicles valued at average of $35K for almost $1M total in rental inventory (not including office and sales counter computers and other associated equipment)

•Managed / supervised 15 sales agents, five preferred customer service reps, eight car-return agents, and four operation managers; responsible for daily cash deposits, staff scheduling, customer service; trained staff by observing agents (formally and informally) to ensure target sales goals were met (promoted within six months); performed daily one-on-one observations via HQ-provided coaching / feedback forms

•Researched / analyzed management reports (tied directly to loss prevention), resulting in accountability for 100% of vehicles to prevent loss of inventory

04/11 – 01/12, Fleet Distribution Manager

Avis Budget Group, Springfield, VA

•Managed and coordinated fleet moves for northern Virginia and Maryland including three major airports, two small airports, and 46 non-airport locations, entailing movement of ~ 300 vehicles daily and supervision of ~60 staff / drivers; POC for operations management reporting for field/inventory questions

•Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory

•Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~2,000 monthly (average); quality assured ~100 new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle; managed shuttling budget of ~$5M annually

•Developed a map of all locations in shuttling area, reducing travel time, shuttles planned to maximize moves in the shortest time, resulting in increased productivity saving ~ $125K monthly on our shuttling overhead costs

09/08 – 04/11, Territory Performance Manager

Avis Budget Group, Richmond, VA

•Managed operational / revenue performance and improvements of 14 Avis Budget Local Market Car / 30 Budget Truck via weekly visits; compiled HQ-based performance checks per location; reviewed with / set action plans with each location manager; oversight management of ~400 fleet cars valued at ~$35K each, plus ~350 trucks valued at ~$80K each, for a total value of ~$42M in vehicle inventory

•Managed and developed business relationships and promotion of brands with car dealerships, hotels, car repair shops) to promote brand / build business

•Conducted online classes (weekly, 3-5 participants), weekly training conference calls to 10-12 participants, and monthly in-person classes for managers (~15 participants per); developed online classes, daily one-on-one telephonic conversations, and weekly sales calls with managers documenting results, training, and best practices

09/03 – 09/08, Store Manager

7-Eleven, Inc., Short Pump, Glen Allen, VA / Broadway, Hopewell, VA

•Managed store operations and merchandise inventory, averaging ~$80K per location; supervised 24 customer service agents and three assistant managers responsible for ensuring merchandise mix and inventory levels were logistically maintained to increase sales / control stock

•Re-merchandised stores, improving layout of merchandise placement, increasing sales; created / implemented new product lines (fresh food products for competition; forecasted sales of items, write-offs of items with expired sales date; reduced write offs by $1K monthly first year at each location

•Instituted daily cleaning and ordering assignments, resulting in higher cleanliness standards and increase in fresh food sales; ensured compliance with local, state, federal laws for retail / food sales

•Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities

•Trained new hires for three days (onboarding/orientation); identified personnel for promotional opportunities and HQ-based training curriculum

11/02 – 09/03, Store Manager

Dollar General, Norton, OH

•Manage retail operations for a 8,000 square foot store, with eight employees (six cashiers/stockers, one shift manager, one assistant) responsible for ~$800K of merchandise inventory, with sales of ~$3-5K daily with man-hours under 165 weekly

•Order stock / merchandise to meet minimum and accurate accountability for in-stock targets; review ordering plan(s) bi-weekly, provide input to seasonal inventory management (weekly); follow up on Basic Stock Replenishment (BSR)/cycle counts

•Facilitate / quality assure staging, stocking, storage of merchandise via company plan-o-grams and utilize merchandise fixtures for presentation, product pricing, signage; damage /markdown control, scanning, paperwork, facility-control checklists to identify shrinkage (merchandise and payroll expenses)

•Responsible for creating, analyzing, submitting operating statements to identify business trends (including sales, profitability, turn), expense control opportunities, potential shrink, and errors to regional manager (daily/monthly); ensure financial integrity through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures

•Perform human resource tasks, including; recruiting, hiring, performance evaluations, employee relations, and terminations; recommend raises, promotions, conduct safety, security, and company policy training

•Initiated a store / merchandise cleanup to re-staff store; organized inventory using staff from another store; shelved eight carts of product, categorized and organized merchandise, completed back-orders for three months, resulting in just-in-time logistical inventory deliveries and store profitability

11/99 – 11/02, Store Manager

7-Eleven, Inc., Richmond, VA

•Managed store operations and merchandised inventory; ensured product mix and inventory levels were logistically maintained to increase sales and control merchandise stock; supervised 15-18 sales associates and two assistant managers

•Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities

•Developed successful sales plans to grow profitability; implemented new product lines (fresh foods); ensured handling and safety compliance with local, state, and federal laws for retail and food sales

05/95 – 11/99, Manager

Boddie Noel Enterprises, Hardee's, Chesapeake, VA

•Managed / supervised crews and shift leaders, including: ~25-30 cashiers, cooks, and a breakfast manager responsible for serving fast-food, retail products, with ~$50K weekly; supervised register operations, including cash till operations and bank deposits

•Responsible for operations’ procedures, payroll budgets, food / supplies inventories, and standards of operation, facility housekeeping, and equipment maintenance (cleaning and preventive maintenance)

•Managed human resources tasks, including: recruiting, hiring, training, employee relations, disciplinary actions, safety and food handling training, promotional opportunities, and inventory control

FORMAL EDUCATION / CERTIFICATIONS / COMPUTER / RECOGNITION

•2015, Recognition Letter; Making it a Great Place to Work, Avis Budget Group

•2014, Recognition Letter; Making it a Great Place to Work, Avis Budget Group

•MS Office: Word, Excel, PowerPoint, Outlook

•1997, Certification, FoodServe, Virginia Beach, VA

•Diploma, Ponchatoula High School, Ponchatoula, LA

KEY & TRANSFERABLE SKILL WORDS: accountability, accounting, best practices, budget, cash control / cash deposits / cash recovery, compliance, Customer Service, deliveries, equipment maintenance, expense control, facility, facility-control, fleet, food safety, forecasted sales, human resource tasking, inventory, inventory management, Logistics, maintenance, Manage, management, merchandise, Operations Management, Outsourcing, oversight, payroll, performance evaluations, personnel, policy/procedures, productivity, profitability, Project Management, projections, purchase orders, quality assure (QA), recruiting, reporting, retail operations, revenue, sales, scheduling, security, shrinkage, staffing, stocking, storage, store operations, supervise, third-party vendors, training, training curriculum, upselling, vehicle inventory, write-offs

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