Customer Service Engineering

MOHAMMED ALAM

** ***** ****** *****@****.*** 732-***-****

EDUCATION

NEW JERSEY INSTITUTE OF TECHNOLOGY: Newark School of Engineering, Newark, NJ MAJOR: Mechanical Engineering

MECHANICAL ENGINEERING COURSWEORK: Machine Design, Stress Analysis, System Dynamics, Fluid Mechanics, Thermodynamics, Vibration, SolidWorks, Cero, AutoCAD, Internal Combustion Engine, Heat Transfer, Mechanical Engineering Laboratory, and Mechanics of Material ITBMS GLOBAL: 1967 Route 27, Suite 27, Edison, NJ, 08817 MAJOR: Business Analyst

BUSINESS ANALYST COURSWEORK: Understanding roles of Business Analyst, Obtaining Business Requirements, Setting Up meetings, Meeting minutes, Black box testing, White box testing, Working with Quality Assurance, Demo for employees, Product development cycle and product lifetime management. SKILLS

Computer: Proficient in Microsoft Office Suite, CREO, MatLab, ProEngineering, AutoCAD, Solid Works, Cero, Adobe Photoshop, C++, ANSYS

Platforms: Mac OS, Microsoft Windows, Android, iOS Foreign Language: Proficient in Hindu or Urdu

Abilities: Proficient in thermo-fluid and stress analysis. Designing spring damper systems. Optimizing manufacturing processes using langrage multipliers. Heat transfer applications for convection, conduction and radiation. Technical drawings for engineering components. Proficient in 3d printing as well as using Instron Machines to obtain empirical values.

EXPERIENCE

JOHN CORZINE CAMPAIGN

Campaigner

• Worked to call prospective voters and coordinate campaign services as well as consistently offering excellent customer service

• Maintained call logs and records

• Managed Campaign volunteers

TECH SUPPORT BUSINESS: INFUSION MICRO LLC

OWNER/CEO

• Perform quality assurance check with customers

• Perform technical analysis of customer PC

• Assessed and evaluated resolution options for customers

• Setting up plans to resolve customer issues

• Managing customer records as well as dealing with chargebacks

• Designing marketing strategies as well as performing chargeback mitigation MOHAMMED ALAM

35 Henry Street *****@****.*** 732-***-****

PROJECTS

Machine Design

• Found the maximum shear stress for the welded and riveted plate, as well the location where maximum shear stress occurred.

• The yield strength of the material was given as well the conditioned “forged”, had to determine the factor of safety for both plates under Soderberg Criteria.

• Recommended that the material should be Ground finished to improve the part and calculated the improved factor of safety values to quantify the measure of improvement. SolidWorks

• Assemble the IC engine in orderly part using the SolidWorks assembly tab. First Order System

• Introduced to two RC circuits, which serve as an electronic filter, but also model the response of the first order measurement system with finite time response. Fluid Flow Measurements

• Use of different fluid flow measuring devices, namely a Venturi meter, a rotameter, a turbine meter and a direct fluid weight measuring system, and calibration of a turbine meter with flow rate. Discharge coefficient versus Venturi inlet Reynolds number. Automated Compacter

• Designing efficient slider crank mechanism for crushing purposes

• Designing sensors for automation of crushing operations

• Performing complex shell buckling calculations

• Creating Solid models and stress analysis for compacter

• Performing empirical calculations using Instron machine PROFILE

I am a highly qualified individual with incredible passion and enthusiasm. I work well with others as well as working alone. I have incredible attention to detail and the willingness to get the job done. Perform excellent customer service as well as understanding customer challenges. Understand fundamental concepts of engineering and mathematics. I will work as hard a I can to work up the ladder and am willing to learn. Capable of speaking multiple languages to aid in communication issues. I’m always prepared for work and am prompt and on time. Willing give my all to the company that hires me. SUMMARY

Motivated and talented Engineering major. Driven to achieve breakthroughs in thermo-fluids and stress analysis. Strive to keep up with the new challenges as well as advancement taking place in engineering and how it can apply to real life scenarios. Exceptional track record of starting successful endeavors. Dynamic team spirited performance driven engineer with extraordinary blend of leadership, business and manufacturing knowledge. Recognized for keen ability to optimize design components, increase efficiency and decrease need for re-engineering. Creative problem-solving skills complemented by meticulous and creative detail to technical drawings. Ability to communicate, motivate team members, enhance strategic goals and bottom-line objectives.

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