Customer Service Active Directory

Summary

US Army Veteran, very passionate, driven and motivated Network Analyst with a methodical and analytical approach to implement and maintain networking protocols, install operating systems and resolve problems. Possesses a proven ability to create, develop and maintain processes, polices & procedures covering network infrastructure design, troubleshoot, implement, support. Excellent communication skills and able to prioritize key issues. Currently looking for a suitable position with a reputable and growth oriented company.

Skills Experience

Network Operations Communications Analyst

Center Point Energy Houston, TX Feb 2016 - Present

• Monitor, configure and maintain CISCO Routers/Switches, Cell Relays, WiMAX & Microwave Radios, Multiplexers, LAN/WAN/SCADA, Fiber Watch, ACTIVU Display WALL, and other SONET network nodes.

• Conduct network analysis, troubleshooting to isolate problems or improve network performance using network management tools: NetBrain, Citrix, CTC, HP Open View, Network Automation, DPS Net Mediators & Net Guardian, ITIL, Alcatel Network Management, Net smart, RAMS Open-Way-Control, Pulse Net, TWR, pro-actively troubleshoot and diagnose performance issues as well as OUTAGES.

• Create develop and maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy, provide training to users as appropriate.

• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications

• Provides remote analysis and troubleshooting of fiber optic faults on the networks utilizing Cisco MPLS VPN environment and SONET Technologies. Provides remote analysis and troubleshooting of fiber optic faults on the networks utilizing Cisco MPLS VPN environment and SONET Technologies Perform detail analysis of various auto-generated reports such as: the 50+Report, Missed Reads Report, GIS Diagnostic Tool, Tivoli, Syslog Server, RSSI, Report, and others to pro-actively assess the health of the Smart Grid and Intelligent Grid Networks as well as troubleshoot outages

• Create SAP Notifications, Service Now Tickets for each and every issue worked and complete data input thoroughly. Assign to appropriate support teams such as: Radio Dispatch, Electric Control, as needed.

• Work with external supports groups and clients to troubleshoot and coordinate repair of network issues

• Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management

Independent IT Contractor

GazProm - Houston, TX Mar 2015 - Feb 2016

• Configured and setup routers, switches and end devices according to company’s specification

• Documented hardware configuration for each device.

Houston Community College - Houston, TX

• Setup computer lab, connected hardware using cables for end-devices

• Configured routers, switches, servers, computers, and printers, loaded software on computers

Computer Teacher

Community Family Center Houston, TX Sept 2014 – Mar 2015

• Taught computer skills to ABE, ESL and GED students (hardware, software, Networking); increased class test scores by 40%.

• Configured and supported Server to monitor 6 classes of 20 - 25 students per class.

• Evaluated students using different learning devices (online websites, typing practice, games).

Administrative Specialist

Kellogg Brown & Root LOGCAP III Jan 2011 –Dec 2011

• Worked with a team of 8 people, verified project was in compliance with specifications for Soldiers and contractors accommodations - troubleshoot and coordinated repairs.

• Verified IBM Maximo Database was accurate and updated daily, with each trouble ticket from Electricians, HVAC, Water & Sewer, Health, Warehousing, and Housing departments; resulted in 100% error free for each fiscal period.

• Provided excellent customer service for local and foreign civilians and Military personnel.

Logistics Analysts

US Army Pensacola, FL May 2009 – Dec 2010

• Maintained physical 100% accountability of assigned equipment worth more than $1M.

• Updated, monitored and issued supplies; used the (SIMMS) inventory software.

• Created Supply Department Policy and Procedures Manual; unit received First place in the Nation, best Supply Section.

• Interpreted data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation.

• Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes.

Human Resources Manager

US Army Upper Marlboro, MD May 2004 – May 2008

• Represented the unit at the yearly "Unit Status Report Convention", researched, updated and managed company's reports from each department maintained 100% accountability.

• Managed 120 Soldiers, administered and implemented: Payroll, Leave & Strength Report Accounting, in/out interviews, promotions/demotions, maintained Medical records, maintained 100% accountability, and implemented personnel and disciplinary actions.

• Implemented promotion and demotion packets, created leave and strength report accounting.

• Authorized and managed purchases for Soldier's shelter, meals and supplies with Military credit card.

• Designed and implemented an Excel Tracking System to monitor Soldier's careers; increased enrollment by 60%.

• Monitored, troubleshoot, and resolved problems with Microsoft LENEL security system; initiated charges for security badges; increased department cash-flow by 100%

Education

• CCNP: CISCO Networking, Troubleshooting, Routers, Switches July 2018

New Horizons Computer Learning Centers Houston, TX

• CCENT & CCNA Mar 2015

New Horizons Computer Learning Centers Houston, TX

• AAS: Information Systems & Internet Technology Sept 2010

American College of Technology St. Joseph, MO

• BS: Computer Information Systems Oct 1997

DeVry University Dallas, TX

Certifications

• New Horizon Computer Learning, Houston, TX

Computer and Information Science and Support

IT Certifications - CCENT, CCNA, Security+, Linux, CASP, CEH (Present) - Net+, A+

• Syracuse University, MCITP Certificate - Active Directory (Sep 2013),

• Villanova University, PMP - Project Management Professionals Certificate (Apr 2012)

Additional Information

Member Of:

Lone Star Veterans, The Mission Continues "Charlie Company", KSBJ Volunteer, Professional Women Group, Code Society, Vet Force, CNP Safety Team

Achievements:

Army Good Conduct Awards & Special Medal, Certificate of Achievement End-Of-Cycle Test,

Army Service Ribbon, Badge of Excellence Physical Training Award, Overseas Service Ribbon,

Global War on Terror Service Medal, National Defense Service Medal

Contact this candidate