Customer Service Microsoft Office
Resume:
Misty Janey
Clerical Administative/ Restaurant Management
Baltimore, MD 21213
************@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Supervisor
Outback Steakhouse - Owings Mills, MD
September 2016 to Present
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Developed and maintained exceptional customer service standards. Administrative Assistant, Benefits Coordinator, Customers Service Kennedy Personnel Services - Baltimore, MD
April 2012 to Present
Work on a variety of temporary assignments. Verizon Wireless Customer Service Various Administrative jobs
Maryland Health Connection Benefits Coordinator
Microsoft Office,Powepoint, Excel, Medical Terminology, Scheduling, Payment Processing, Data Entry Restaurant Manager
George Martin Grillfire - Hanover, MD
May 2011 to August 2015
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week. Restaurant Manager/Server
Hilton Baltimore - Baltimore, MD
February 2007 to July 2011
Efficiently resolved problems or concerns to the satisfaction of all involved Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Customer Service Representative
Toyota Financial Services - Owings Mills, MD
March 2003 to June 2007
Answered high volume of calls, processed customer payments, quoted payoffs, set-up payment arrangements
Education
High School Diploma in Business
Walbrook Senior High - Baltimore, MD
1991
Skills
Microsoft Office, Excel, Powerpoint, Customer Service, Restaurant Management, Medical Terminology
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