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Customer Service Representative

Location:
Austin, Texas, United States
Posted:
May 31, 2018

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Resume:

Tamara Thomason

Austin, TX *****

ac5pa4@r.postjobfree.com

512-***-****

Authorized to work in the US for any employer

Work Experience

Medical Claims Processor

Dept of Veteran Affairs Financial Service Center - Austin, TX October 2015 to October 2017

Verify, process and pay out medical claims, data entry Customer Service Representative

HomeAway - Austin, TX

October 2015 to October 2016

Duties: Receiving inbound calls and emails from property owners, property managers, and travelers. Assisting property owners and property managers with general navigation of website where they list property for short term rentals. Processes orders for new website subscriptions, provide general trouble-shooting when website is down, and de-escalate irate callers. Assists stranded travelers with alternative lodging arrangements.

Marketing Support

Concentrix - Austin, TX

August 2015 to October 2015

Duties: Receiving inbound calls, assisting clients with new vehicle purchases, connecting customer to dealer for vehicle purchase, provide general information regarding different offers/incentives on vehicle sales, provide information on different vehicle specifications, resolving customer concerns, etc. Customer Service Representative

Web Transaction Services - Austin, TX

July 2009 to February 2011

Duties: Receiving inbound/outbound calls, assisting clients with billing inquiries, manual billing, resolving customer concerns, research IP addresses, inbound/outbound emails, etc. Customer service Representative

AT&T - Austin, TX

August 2006 to January 2008

Duties: Receiving inbound calls, technical support, billing inquiries, resolve customer concerns, assisted with changing rate plans, data entry, etc. Administrative Assistant

Texas Department of Health & Human Services - Austin, TX June 2001 to September 2003

Duties: Receiving inbound calls from clients, data entry, submit internal data changes, operate switch board, assigned client cases to caseworkers for further assistance. Education

Bachelor's in Nursing

National American University

June 2014

GED

University of Texas

1992

Skills

Health Insurance, Data Entry, Hcfa, Customer Service Additional Information

-Proficient in Microsoft office -Accurately types 60 WPM

-Works well on team or independent -Efficient job performance

-Excellent customer service skills -Fast learner

-Ability to adapt -Dependable

-Reliable



Contact this candidate