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Customer Service Data Entry

Memphis, Tennessee, United States
May 31, 2018

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Patricia Love

**** ******* ****** ****, ***. *

Memphis, Tennessee 38115



Accounts Payable Representative

Solstice Sleep Products (formerly Jamison Bedding), Gallatin, TN, July ’15 – November ‘15

Responsible for processing invoices and issuing payments. Several related tasks are included in this function, i.e.,

Review all invoices for appropriate documentation and approval prior to payment

Sort and distribute incoming mail

3Create Purchase Orders, matching invoices, up to 100 plus line items

Prioritize invoices according to cash discount potential and payment terms

Respond to all vendor inquiries

Reconcile vendor statements, research and correct discrepancies

Assist in month end closing

Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

Assist with other projects as needed

Billing Associate

Tri-Med Pharmacy Services, LLC (An Orion RX Company, Hendersonville, TN, February '11 - February '13

Responsible for maintaining daily billing functions, working with customers and maintaining the highest level of customer

service for a Long-Term Care Pharmacy which includes:

Gathering, entering and maintaining patient demographic information.

Serve as customer service liaison to Nursing Facility or Treatment Center regarding Billing and Accounting Services.

Monitor all third-party claims processing and work rejected claims to facilitate payment.

Maintain collection accounts up to 90 days and take required actions to ensure payment.

Work closely with pharmacy dispensing to establish "best practice" to maintain accurate billing records.

Utilizing problem-solving and conflict resolution skills to deal with unforeseen situations and attitudes.

Develop trust and maintain confidentiality with customers.

Data Analyst

G.D. Barri & Associates - Tennessee Valley Authority, Nashville, TN, January '11 - February '11

Responsible for processing invoices for payment for the Residential Program Management Department using various company-

specific software programs, MS Excel and Access.

Data entry of necessary information to maintain project management of several residential programs.

Heavy customer contact with distributors, contracts and other outside corporations using MS Outlook and the telephone.

Responsible for documenting processes and procedures related to the Data Analyst Position.

Medical Transcription

Kelly Services - Vanderbilt University Medical Clinic, Nashville, TN, August ’10 – October ‘10

Accessioning cases that are received in the Hematopathology Laboratory.

Responsible for transcribing diagnoses into proper formats and generating reports.

Processing mail backs of materials received and verifying them for accuracy. Generated correspondence using MS Word and

updating reports, files, and databases using company-specific software and other equipment.

Phones, photocopying, filing, and special projects as assigned.

Leasing Compliance Assistant

Randstad Staffing - Dollar General Corporation, Goodlettsville, TN, December ’08 – February ‘09

Assisting Lease Compliance Coordinators with troubleshooting lease agreements between Lessee and Lessor.

Involved in heavy customer contact via phones and internet by serving as liaison between store/district managers,

landlords/property management, and service personnel helping to solve disputes and determine appropriate responsibility

and taking necessary steps to notify and rectify issues

Generated correspondence using MS Word and updating reports, files, and databases using MS Access and Excel; also doing

research using Real Estate Management Software programs; and other miscellaneous duties as assigned.

Trade Content Compliance Associate

Randstad Staffing - Nissan North America, Incorporated, Franklin, TN, September '06 - March '08

Assisting in the fluid operation of the Customs and Trade Administration Group by supporting the Compliance and Export

Operations areas by providing administrative support duties including, but not limited to

Creating spreadsheets and entering pertinent information to help track shipments and costs relating to them.

Database maintenance; expense tracking; inventory control, records retention and maintenance.

HTS classification; Anti-dumping duty invoices and customs entry liquidation.

Researching; faxing; filing; copying; and any other special duties as required.

Data Entry and Medical Transcriptionist

Oppenheimer Urologic Reference Laboratory, Nashville, TN, September '03 - February '05

Responsible for customer service, not limited to answering telephones and directing calls, data entry of patient/client

demographic information.

Medical transcription of diagnoses for report generation, and special projects as assigned.

Document Imaging Specialist and Marketing Assistant

Durski Systems and Services, Hendersonville, TN, February '02 - April '03

Responsible for document preparation, scanning of documents, and data entry of client demographic information.

Performed quality control and troubleshooting. Including customer service not limited to answering telephones and directing calls.

Assisted in marketing projects mass mailings and miscellaneous projects as assigned.

Front Office Clerk

Fairrow Dental Center, Nashville, TN, October ’01 – January ‘02

Responsible for the daily administrative functions for the Dentist, Dental Hygienist, and Dental Assistant by coordinating

and monitoring the daily workflow.

Scheduling appointments and making all changes/cancellations.

Generating correspondence related to business operations and supply ordering.

File maintenance including creation of new patient records; insurance verification for coverage; and miscellaneous projects

as assigned.

Administrative Assistant

Amoco Oil Company, Chicago, IL June ’86 – September ’94

Provided daily administrative functions for the Information Technology Manager of Refining and Engineering Department,

including, but not limited to two supervisors and a combined staff of approximately 30+ Information Technology


Distributed and prepared routine correspondence and reports.

Planned for travel including hotel and transportation, including processing expense reports.

Created financial spreadsheets in Excel.

Maintained departmental calendars for meetings and conferences.

Responsible for personnel file maintenance.

Heavily involved in client/customer contact exhibiting exceptional skills in customer service by responding to routine

questions, answering telephone lines and directing calls.

Arranged for all meetings/seminars and training both on and off-site; including location, catering, special requests

audio/visual needs and other presentation needs.

Maintained corporate office procedure manuals and Project Files.

Ordered and maintained office supplies and forms.

Ordered and maintained software and small computer hardware inventory; and centralized departmental technical manuals by creating a library and resource center.

Assisted in corporate recruiting activities and summer intern programs; and coordinated public relations activities

and carried out special projects as assigned.


In quest of Associate Degree (A.A.S. of Office Management Technology)

Volunteer State Community College, Gallatin, TN

Diploma in a 10-month Administrative Secretarial Program

Robert Morris University, Chicago, IL


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