Customer Service Data Entry
Resume:
Patricia Love
**** ******* ****** ****, ***. *
Memphis, Tennessee 38115
*********@*****.***
Experience
Accounts Payable Representative
Solstice Sleep Products (formerly Jamison Bedding), Gallatin, TN, July ’15 – November ‘15
Responsible for processing invoices and issuing payments. Several related tasks are included in this function, i.e.,
Review all invoices for appropriate documentation and approval prior to payment
Sort and distribute incoming mail
3Create Purchase Orders, matching invoices, up to 100 plus line items
Prioritize invoices according to cash discount potential and payment terms
Respond to all vendor inquiries
Reconcile vendor statements, research and correct discrepancies
Assist in month end closing
Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
Assist with other projects as needed
Billing Associate
Tri-Med Pharmacy Services, LLC (An Orion RX Company, Hendersonville, TN, February '11 - February '13
Responsible for maintaining daily billing functions, working with customers and maintaining the highest level of customer
service for a Long-Term Care Pharmacy which includes:
Gathering, entering and maintaining patient demographic information.
Serve as customer service liaison to Nursing Facility or Treatment Center regarding Billing and Accounting Services.
Monitor all third-party claims processing and work rejected claims to facilitate payment.
Maintain collection accounts up to 90 days and take required actions to ensure payment.
Work closely with pharmacy dispensing to establish "best practice" to maintain accurate billing records.
Utilizing problem-solving and conflict resolution skills to deal with unforeseen situations and attitudes.
Develop trust and maintain confidentiality with customers.
Data Analyst
G.D. Barri & Associates - Tennessee Valley Authority, Nashville, TN, January '11 - February '11
Responsible for processing invoices for payment for the Residential Program Management Department using various company-
specific software programs, MS Excel and Access.
Data entry of necessary information to maintain project management of several residential programs.
Heavy customer contact with distributors, contracts and other outside corporations using MS Outlook and the telephone.
Responsible for documenting processes and procedures related to the Data Analyst Position.
Medical Transcription
Kelly Services - Vanderbilt University Medical Clinic, Nashville, TN, August ’10 – October ‘10
Accessioning cases that are received in the Hematopathology Laboratory.
Responsible for transcribing diagnoses into proper formats and generating reports.
Processing mail backs of materials received and verifying them for accuracy. Generated correspondence using MS Word and
updating reports, files, and databases using company-specific software and other equipment.
Phones, photocopying, filing, and special projects as assigned.
Leasing Compliance Assistant
Randstad Staffing - Dollar General Corporation, Goodlettsville, TN, December ’08 – February ‘09
Assisting Lease Compliance Coordinators with troubleshooting lease agreements between Lessee and Lessor.
Involved in heavy customer contact via phones and internet by serving as liaison between store/district managers,
landlords/property management, and service personnel helping to solve disputes and determine appropriate responsibility
and taking necessary steps to notify and rectify issues
Generated correspondence using MS Word and updating reports, files, and databases using MS Access and Excel; also doing
research using Real Estate Management Software programs; and other miscellaneous duties as assigned.
Trade Content Compliance Associate
Randstad Staffing - Nissan North America, Incorporated, Franklin, TN, September '06 - March '08
Assisting in the fluid operation of the Customs and Trade Administration Group by supporting the Compliance and Export
Operations areas by providing administrative support duties including, but not limited to
Creating spreadsheets and entering pertinent information to help track shipments and costs relating to them.
Database maintenance; expense tracking; inventory control, records retention and maintenance.
HTS classification; Anti-dumping duty invoices and customs entry liquidation.
Researching; faxing; filing; copying; and any other special duties as required.
Data Entry and Medical Transcriptionist
Oppenheimer Urologic Reference Laboratory, Nashville, TN, September '03 - February '05
Responsible for customer service, not limited to answering telephones and directing calls, data entry of patient/client
demographic information.
Medical transcription of diagnoses for report generation, and special projects as assigned.
Document Imaging Specialist and Marketing Assistant
Durski Systems and Services, Hendersonville, TN, February '02 - April '03
Responsible for document preparation, scanning of documents, and data entry of client demographic information.
Performed quality control and troubleshooting. Including customer service not limited to answering telephones and directing calls.
Assisted in marketing projects mass mailings and miscellaneous projects as assigned.
Front Office Clerk
Fairrow Dental Center, Nashville, TN, October ’01 – January ‘02
Responsible for the daily administrative functions for the Dentist, Dental Hygienist, and Dental Assistant by coordinating
and monitoring the daily workflow.
Scheduling appointments and making all changes/cancellations.
Generating correspondence related to business operations and supply ordering.
File maintenance including creation of new patient records; insurance verification for coverage; and miscellaneous projects
as assigned.
Administrative Assistant
Amoco Oil Company, Chicago, IL June ’86 – September ’94
Provided daily administrative functions for the Information Technology Manager of Refining and Engineering Department,
including, but not limited to two supervisors and a combined staff of approximately 30+ Information Technology
professionals.
Distributed and prepared routine correspondence and reports.
Planned for travel including hotel and transportation, including processing expense reports.
Created financial spreadsheets in Excel.
Maintained departmental calendars for meetings and conferences.
Responsible for personnel file maintenance.
Heavily involved in client/customer contact exhibiting exceptional skills in customer service by responding to routine
questions, answering telephone lines and directing calls.
Arranged for all meetings/seminars and training both on and off-site; including location, catering, special requests
audio/visual needs and other presentation needs.
Maintained corporate office procedure manuals and Project Files.
Ordered and maintained office supplies and forms.
Ordered and maintained software and small computer hardware inventory; and centralized departmental technical manuals by creating a library and resource center.
Assisted in corporate recruiting activities and summer intern programs; and coordinated public relations activities
and carried out special projects as assigned.
Education
In quest of Associate Degree (A.A.S. of Office Management Technology)
Volunteer State Community College, Gallatin, TN
Diploma in a 10-month Administrative Secretarial Program
Robert Morris University, Chicago, IL
REFERENCES AVAILABLE UPON REQUEST
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