Customer Service Representative
Resume:
VANNA PARCELL
Customer Service Representative
EXPERIENCE
Licensed Interpreter
The Language Group - Virginia Beach, VA
Provided on-call interpretor services for various customers by phone or in-person assistance. Traveled locally and out-of-state when needed.
Guest Service Agent
Navy Lodge Little Creek/Fort Story - Virginia Beach, VA 4/2016 - 9/2016
Directly responsible with guest services, such as handling guest arrival check-ins and guest departure check-outs, room blocking, administrative work such as faxing, filing paperwork, data entry, organized workspace.
Dual Games Dealer
Chips Casino - Bremerton, WA
1/2008 - 7/2008
Dealt for all pit games. Responsible for directing the activities of specific tables within a pit as assigned by the shift. Oversee the assets of the table games and ensures that all activities are executed in compliance with prescribed procedures.
Dual Games Dealer/Floor Supervisor
Bremerton Lanes and Casino - Bremerton, WA
4/2004 - 7/2010
Supervised audits of casino funds with executives
and team members. Administered employee training to meet casino objectives and employee expectations.
Managed 12 personnel in Casino operations, customer service, and problem resolution. Monitored and
evaluated staff performance by holding individual
counseling sessions, making recommendations for skill development, additional responsibility, and promotion. INFORMATION
Address
518 Miami Dr.
Chesapeake, VA
Phone
*****.*******@*****.***
KEY SKILLS
Proficient in Microsoft Office
(Word, Excel, Outlook,
PowerPoint, Access)
Languages
Fluent in Khmer (Cambodian)
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