VANNA PARCELL

Customer Service Representative

EXPERIENCE

Licensed Interpreter

The Language Group - Virginia Beach, VA

*/**** - *******

Provided on-call interpretor services for various customers by phone or in-person assistance. Traveled locally and out-of-state when needed.

Guest Service Agent

Navy Lodge Little Creek/Fort Story - Virginia Beach, VA 4/2016 - 9/2016

Directly responsible with guest services, such as handling guest arrival check-ins and guest departure check-outs, room blocking, administrative work such as faxing, filing paperwork, data entry, organized workspace.

Dual Games Dealer

Chips Casino - Bremerton, WA

1/2008 - 7/2008

Dealt for all pit games. Responsible for directing the activities of specific tables within a pit as assigned by the shift. Oversee the assets of the table games and ensures that all activities are executed in compliance with prescribed procedures.

Dual Games Dealer/Floor Supervisor

Bremerton Lanes and Casino - Bremerton, WA

4/2004 - 7/2010

Supervised audits of casino funds with executives

and team members. Administered employee training to meet casino objectives and employee expectations.

Managed 12 personnel in Casino operations, customer service, and problem resolution. Monitored and

evaluated staff performance by holding individual

counseling sessions, making recommendations for skill development, additional responsibility, and promotion. INFORMATION

Address

518 Miami Dr.

Chesapeake, VA

Phone

757-***-****

E-mail

ac5p96@r.postjobfree.com

KEY SKILLS

Proficient in Microsoft Office

(Word, Excel, Outlook,

PowerPoint, Access)

Languages

Fluent in Khmer (Cambodian)

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