Engineer Network
Resume:
James Michael Stephens
Tyler, Tx 75703
***********@*****.***
Summary of Qualifications
Possess a solid background in computer technology with an emphasis on LAN/WAN and wireless environments. Skilled in the installation, configuration and troubleshooting of routers, switches, access points and wireless devices. More than ten years’ experience in information management and project management
Certification
CISCO CCNA certification License #CSC011295441
CWNA – May 2014
CWTS – Dec 2013
Education:
Lamar University – Beaumont, Texas
AAS Data Processing
May 1992
Cisco Bootcamp
Fort Worth
Self-Studied for CWNA
Relevant Accomplishments
Wireless Engineer
Scientel March 2016 – Present
Perform Predictive Surveys on AirMagnet
Support City of Dallas Wireless System
Configure Wireless Access Points and Controllers
Work with Cisco Prime
Monitor RF Antenna in Chicago, New Jersey and Toronto
Monitor County of Maui via SolarWinds
Used Scripts and SolarWinds to monitor
Adjusted Azimuth and Elevation to strengthen signal
Created Excel spreadsheet for historical data
Run daily reports for City of Plano switches
Run report or Maui in Microsoft Power B.I.
5620 SAM, TSM
Level II – Wireless Tech Support
Arrow S3 January 2015 – March 2016
Support Samsung wireless installs
Troubleshoot Wireless Issues
Support Samsung SCM phone systems
Supporting Samsung OfficeServ phone systems (We-VoIP)
Received Samsung wireless certification
Received SCM Admin and Professional certifications
Wireless Engineer
DMH Technologies October 2014 – December 2014
Pre-Deployment Wireless Survey
Install Wireless APs
Rack and mount wireless controllers and switches
Heat Map – Post installment
Documentation
Network Administrator
Basic Energy Services June 2014 – August 2014
Configured and installed new switches (HP, Dell, Extreme)
Monitored circuits enterprise (BGP, MPLS)(T1, OC3, Gigamon)
Ordered phone lines for sites (MACD)
Maintained phone lines, no dial tone, long distance, etc
Network Engineer – Wireless
TekSystems - Contractor for Texas Health Resources July 2012 – April 16, 2014
Lead project team to transition 10 hospitals/corporate office from Aruba to Cisco
Configured Aruba and Cisco 2600 Series APs and Cisco Prime Controllers
Developed project plan for AP implementation minimizing customer impact
Created documentation for controller and heat maps
Utilized Survey Tool (AirMagnet/Cognio)to ensure coverage for AP installation
Configured APs to support Vocera, timeclocks and Spectralink
Mentored team members strengthening their troubleshooting skills
Network Analyst II Technical Support
CHRISTUS Health, Houston, Texas; July 2007 – July 2012
Managed network environment including installation, configuration, maintenance, support and performance for the WAN/LAN/wireless infrastructure in the Gulf Coast region consisting of two hospitals, two system offices, foundation office, retirement center, and multiple clinics
Technical knowledge and experience with CISCO 6509, 3750, 4506 switches, router, bridges, IP addressing, hubs, protocols, diagnostic tools (Wi Fi Analyzer, NetStumbler, WireShark) and network architectures (EIGRP,VTP,STP)
Provided 24 X 7 support for Enterprise through On Call Rotation
Strong analytical and troubleshooting skills to resolve Cisco Wired /Wireless issues
Manage network projects including tasks, deadlines, reporting, and scheduling vendors
Designed and delivered education programs to further develop the team’s analytical skills
Utilized Service Now tool to track service tickets and manage change control
Configured and installed wireless bridge for local clinic (St Johns/South Harbor)
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