James Michael Stephens

*** ******* **.

Tyler, Tx 75703

832-***-****

ac5p8u@r.postjobfree.com

Summary of Qualifications

Possess a solid background in computer technology with an emphasis on LAN/WAN and wireless environments. Skilled in the installation, configuration and troubleshooting of routers, switches, access points and wireless devices. More than ten years’ experience in information management and project management

Certification

CISCO CCNA certification License #CSC011295441

CWNA – May 2014

CWTS – Dec 2013

Education:

Lamar University – Beaumont, Texas

AAS Data Processing

May 1992

Cisco Bootcamp

Fort Worth

Self-Studied for CWNA

Relevant Accomplishments

Wireless Engineer

Scientel March 2016 – Present

Perform Predictive Surveys on AirMagnet

Support City of Dallas Wireless System

Configure Wireless Access Points and Controllers

Work with Cisco Prime

Monitor RF Antenna in Chicago, New Jersey and Toronto

Monitor County of Maui via SolarWinds

Used Scripts and SolarWinds to monitor

Adjusted Azimuth and Elevation to strengthen signal

Created Excel spreadsheet for historical data

Run daily reports for City of Plano switches

Run report or Maui in Microsoft Power B.I.

5620 SAM, TSM

Level II – Wireless Tech Support

Arrow S3 January 2015 – March 2016

Support Samsung wireless installs

Troubleshoot Wireless Issues

Support Samsung SCM phone systems

Supporting Samsung OfficeServ phone systems (We-VoIP)

Received Samsung wireless certification

Received SCM Admin and Professional certifications

Wireless Engineer

DMH Technologies October 2014 – December 2014

Pre-Deployment Wireless Survey

Install Wireless APs

Rack and mount wireless controllers and switches

Heat Map – Post installment

Documentation

Network Administrator

Basic Energy Services June 2014 – August 2014

Configured and installed new switches (HP, Dell, Extreme)

Monitored circuits enterprise (BGP, MPLS)(T1, OC3, Gigamon)

Ordered phone lines for sites (MACD)

Maintained phone lines, no dial tone, long distance, etc

Network Engineer – Wireless

TekSystems - Contractor for Texas Health Resources July 2012 – April 16, 2014

Lead project team to transition 10 hospitals/corporate office from Aruba to Cisco

Configured Aruba and Cisco 2600 Series APs and Cisco Prime Controllers

Developed project plan for AP implementation minimizing customer impact

Created documentation for controller and heat maps

Utilized Survey Tool (AirMagnet/Cognio)to ensure coverage for AP installation

Configured APs to support Vocera, timeclocks and Spectralink

Mentored team members strengthening their troubleshooting skills

Network Analyst II Technical Support

CHRISTUS Health, Houston, Texas; July 2007 – July 2012

Managed network environment including installation, configuration, maintenance, support and performance for the WAN/LAN/wireless infrastructure in the Gulf Coast region consisting of two hospitals, two system offices, foundation office, retirement center, and multiple clinics

Technical knowledge and experience with CISCO 6509, 3750, 4506 switches, router, bridges, IP addressing, hubs, protocols, diagnostic tools (Wi Fi Analyzer, NetStumbler, WireShark) and network architectures (EIGRP,VTP,STP)

Provided 24 X 7 support for Enterprise through On Call Rotation

Strong analytical and troubleshooting skills to resolve Cisco Wired /Wireless issues

Manage network projects including tasks, deadlines, reporting, and scheduling vendors

Designed and delivered education programs to further develop the team’s analytical skills

Utilized Service Now tool to track service tickets and manage change control

Configured and installed wireless bridge for local clinic (St Johns/South Harbor)

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