Sales Customer Service
Resume:
Business Experience:
I have an inclusive experience with FMCG business in different areas (Modern Trade, Direct Distribution, manage agents/ distributors). I drive growing sales across all channels in assigned markets. I work to maintain a good performance & the geared towards achievement, through working in a strategic way, innovation, creativity & solving problem out of the box. My Collaborative management style focuses on building relationships with Key Customers and developing challenging markets to help achieve the corporate vision, excellence and sales management skills.
CAREER OBJECTIVE:
Work with an organization in one of the following positions:
1-Area Manager
2-Sales Supervisor .
Work experience
Company: National Biscuits &confectionery co Ltd (NBCC) – (Date: 2008 – Present
Date: 2008 – 2009
Position: CV Salesman
Date: 2009 – 2014
Position: Wholesale Salesman
Date: 2014 – Present
Position: Sales Supervisor
Duties:
Achieving sales targets set each month by the senior Sales Management team.
Hiring, developing and retaining talent within the store.
Complying with all legal compliance issues and procedures.
Managing enquiries through the entire buying process.
Following all enquiries through to contract or close.
Ensuring that product deliveries and movements are processed according to.
Performing any ad hoc duties deemed appropriate by the Company Directors.
Implementing internal sales process improvement initiatives.
Company: Procter & Gamble (Egypt) Date: 2006-2008
Position: Salesman
Company: Egyptian Italian Co. (Aqua Stream) (Egypt) Date: 2005-2006
Position: Salesman
Company: Qandel Co. for Trading (Egypt) Date: 2004-2005
Position: Salesman
Education and training:
Date: 2004
Education: Bachelor’s degree in Commerce, Accounting Section
.
Attended Courses:
2007
Sales tacticts &Problem solving skills & control
2008
Certified in ICDL
2009
2014
2015
Building Blocks and Execution Standards.
Training Of Trainers Course
Leadership and Management course
KEY SKILLS AND COMPETENCIES
Have high sense of urgency and able to make effective decisions in a timely manner.
A highly professional telephone manner and effective at managing difficult callers.
Identifying daily tasks that need to be done and delegating them through effective communications.
Building professional relationships with all sales staff.
Communicating key messages to team members.
Meeting and exceeding all agreed performance objectives.
Extensive sales and customer service supervisory experience in the service sector.
Patient and calm under pressure.
Possessing a high level of drive and determination.
Computer Skills & Competences:
Advanced proficiency levels in Excel, PowerPoint, and Word. Also skilled at Lotus s and WordPerfect.
Other Skills & Competences:
I posses a customer oriented attitude, a relaxed and friendly personality, excellent conflict resolution skills, and am always organized and punctual. I am capable of working independently or in a team setting and am highly skilled at implementing plans and actions as well as consistently contributing to the strategic plan of the corporation.
Birth Date:25 Aug 1982
Nationality: Egyptian
Driving License: Available (GCC & Egypt)
Marital Status: Married
Additional Information: References available upon request.
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