Data Entry Customer Service

Wendi Dover

**** ********* ***** *****: 678-***-****

Gainesville, GA 30506 Email: saleen 2610@ gmail . com Skills

Soldering Herbst Appliance Laser/Spot Welding Manual Assembly ISO Quality System Data Entry Managerial Skills Utilized Kaizen Methods Microsoft Outlook, Word, Excel Experience

2012-Present, Pittman Dental Laboratory, Gainesville, Georgia Receive, inspect impressions from dentist

Create working model and die from cast

Assemble crowns and bridges in accordance with specific doctor instructions 2010-2012,

Fitzgerald and Burruss, LLC Gainesville, Georgia

Research and prepare documents required for real estate closings Assist attorney with scheduling, appointments, invoicing services Detail-oriented-edited and proofread contracts and documents Microsoft Excel, Word, Outlook, Access

Data Entry; 60+ WPM

2010-2011, Specialty Appliances; Cumming, Georgia

Dental Technician

Assembled Herbst Appliances (internal mouth retainers/headgear) using microscopic laser Used X-rays to assemble Herbst Appliances to fit each patient perfectly Ordered supplies, chart documentation, sterilization Sandblasting, electropolishing, soldering, contact welding, grinding and polishing 2009-2010, Roper Pump Company; Commerce, Georgia

Assembly Operator

Assembled ammonia refrigeration components, specifically the float switch designed to control flow of refrigerant Tested each piece to ensure 100% quality and performance of every individual float switch produced Labeled and packaged each product in accordance with the requirements of specific customer requirements. Analyzed and inspected assembly process for defective parts, tools, and equipment, and substandard work. Handled recurring production problems and assembly process issues (root cause investigation/reports) Requested, ensured, and expedited work flow by replacement supply of conforming parts for nonconformities Maintained plant equipment and compiled plant production and maintenance reports Ensured proper maintenance of assembly line products Handled small part assembling and connecting tasks on the assembly line 2005 – 2009, TD Automotive Compressor; Pendergrass, Georgia Quality Assurance Associate

Performed hourly checks in accordance with SPC guidelines Inspected, removed, and documented non-conforming material from production areas Utilized kaizen (continuous improvement) to ensure superior productivity, cleanliness, and safety in the work environment, familiar with 5S methods and QS/ISO standard operating procedures Reviewed fabrication records according to specifications and procedures Released product record to be reviewed and endorsed by QA Manager Provided customer assistance during product failures and complaints 1995 – 2005, Unisia Steering Systems; Oakwood, Georgia Group Leader Sub Assembly/QA Associate

Supervised 5 employees on a daily basis: supplying 3 fast-paced lines with correct internal components Trained new employees/document level of progress in weekly log: hourly data input (production, scrap, maintenance tracking) Randomly pulled torque and concentricity checks on sample parts; sample incoming/outgoing products Utilized micrometers, blueprints, depth gauges, torque checks, etc. Visual and audio inspections (sound performance tests dB levels) Education

2012 Middle Georgia Technical College, Certified Computer Technology and Customer Service Specialist May 2009-August 2009 New Horizons Medical Inst Winder, GA: successfully completed pharmacy training Acquired board certification: National Healthcareer Association (CPhT) East Hall High School Gainesville, GA Gold Certification thru Georgia Work Ready Program

Contact this candidate