Service Customer
Resume:
ULYSSESS GOSUICO GREGORIO
*** ** ****** ********, *** Dubai, UAE
Mobile: +971-**-*******
*****************@*****.***
Professional Overview
Outgoing and professional Barista and friendly coffee shop counter person who creates an uplifting experience for our customers and make perfect drinks, skilled at making wide variety of coffee delights, juices, shakes and other refreshments. Focused on customer satisfaction, service excellence, and beverage quality. A motivated hard working professional always willing to learn and advance my skills. Excel in areas of communication, teamwork and managerial/training opportunities. Food Service and Hygiene Certified.
Qualifications
13 Years of Experience in UAE
Highly organized and systematic individual, dedicated team player, fast learner and reliable, flexible as well.
Proficient interpersonal and communication skill.
Can motivate people who are working in organization for coordination and harmonious working relationship.
Capable of handling multiple tasks simultaneously.
Can make a wide variety of coffee, shakes, juices.
Fluent in English (Speaking, Writing).
2007 Best Superglue Award – Caribou Coffee.
The Basic Food Hygiene Training Course – October 2007.
Certificate of Training – Caribou Coffee – December 2006.
Certificate of Training – Bubo Barcelona Coffee Shop - 2016
Professional Experience
Company : AUBAINE (CHALHOUB)
Position : Barista
Date : OCTOBER 2017 – Present
Barista Job Responsibilities:
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
Barista Job Duties:
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Company : BUBO BARCELONA COFFEE SHOP
Position : Head Barista
Date : NOVEMBER 2015 – SEPTEMBER 2017
Duties and Responsibilities:
Ensured counters, customer areas are neat, clean and presentable.
Maintained sanitized and polished counters, steam tables, and other cooking equipment, and clean glasses, dishes, and fountain equipment.
Organized the storage area to allow easier access and consistent storage.
Set up dining areas for meals and clear those following meals.
Arrange reservations for patrons of dining establishments.
Prepared bills for food, using cash registers, calculators, or adding machines; and accept payment and make change. Balanced receipts and payments in cash registers.
In charge of opening and closing the store.
Handled all customer issues with understanding and a satisfying resolution.
Proactively establish and maintain effective working team relationships with all support departments.
Company : MARGHERITA
Position : Barista / Cashier
Date : April 2012 – October 2015
Duties and Responsibilities:
Deliver excellent customer service, at all times
Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards
Assist in keeping front-of-house and toilets clean and tidy, at all times
Keep up to date with current promotions and new product
Make customers aware of offers on our great food and drink range
Speak to customers to ensure that they are satisfied with their meals
Maintain personal knowledge by completing in-house training and work books
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Company : CAFÉ BATEEL
Position : Barista
Date : April 2009 – January 2012
Duties and Responsibilities:
Ensured counters, customer areas are neat, clean and presentable.
Maintained sanitized and polished counters, steam tables, and other cooking equipment, and clean glasses, dishes, and fountain equipment.
Organized the storage area to allow easier access and consistent storage.
Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Set up dining areas for meals and clear those following meals.
Prepared bills for food, using cash registers, calculators, or adding machines; and accept payment and make change. Balanced receipts and payments in cash registers.
In charge of opening and closing the store.
Handled all customer issues with understanding and a satisfying resolution.
Proactively establish and maintain effective working team relationships with all support departments.
Company : CARIBOU COFFEE SHOP
Position : Barista
Date : November 2006 – March 2009
Duties and Responsibilities:
Built instant rapport and provided enthusiastic service to each customer.
Ensured counters, customer areas are neat, clean and presentable.
Maintained sanitized and polished counters, steam tables, and other cooking equipment, and clean glasses, dishes, and fountain equipment.
Served food, beverages, or desserts to customers with a smile with fast friendly service.
Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Set up dining areas for meals and clear those following meals.
Prepared bills for food, using cash registers, calculators, or adding machines; and accept payment and make change. Balanced receipts and payments in cash registers.
In charge of opening and closing the store.
Company : ELITE CAFÉ
Position : Barista
Date : March 2004 – November 2006
Duties and Responsibilities:
Provided quality beverages and food products by carefully adhering to recipe and presentation standards.
Ensured counters, customer areas are neat, clean and presentable.
Served food, beverages, or desserts to customers with a smile with fast friendly service.
Followed all health, safety, and sanitation guidelines.
Set up dining areas for meals and clear those following meals.
Arrange reservations for patrons of dining establishments.
Prepared bills for food, using cash registers, calculators, or adding machines; and accept payment and make change. Balanced receipts and payments in cash registers.
In charge of opening and closing the store.
Educational Attainment
Automotive
Divina Pastora College
2000-2003
Personal Details
Date of Birth : October 17, 1983
Gender : Male
Marital Status : Married
Age : 33 years old
DECLARATION:
I hereby declare that all the statements made in this application are true & correct to the best of my knowledge & belief.
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