Arthur Musoke

HIGHLIGHTS OF QUALIFICATIONS

Skilled in providing superior service and prompt customer satisfaction. Strong troubleshooting skills and proficient in Microsoft Windows Operating Systems. Completion of A+, N+, Microsoft MCP, MCSA, MCSE, SECURITY+ MASTER CERTIFICATE IN PC DESIGN & NETWORKING WITH SECURITY MASTER CERTIFICATE IN PC DESIGN & NETWORKING WITH SECURITY TECHNICAL SKILLS

* Exceptional knowledge of networking concepts, Microsoft Operating Systems, Microsoft Office and most Anti- Virus Software.

* Strong ability to troubleshoot, repair PCs, server hardware and software issues.

* Managing Networks i.e LAN and WAN. Building Domain controllers and maintaining them.

* Solid understanding of Windows XP, XP Professional, Windows Vista, Windows 98/2000/2008 and NT, Window 7, Server 2003 and 2008

* Active Directory, DNS, WINS, DHCP, IIS, VLAN, Virtual PC, RAS, IP Sec configuration, Exchange Server

* Microsoft Lab trainings

EXPERIENCE

Atrixtec Technology, Hyde Park, MA 2006 - Present

PC Support Technician

• Analyze, plan, design and install new personal computer systems

• Review, maintain and perform upgrade to existing personal computer systems

• Investigate hardware and software problems and perform minor system, hardware and communication connection duties.

• Determine user specifications for hardware and software and perform purchasing of hardware and software to meet users' needs

• Assist with managing and maintaining hardware and software inventories.

• Collaborate with Applications Team to implement, deploy, maintain and support all applications. Trim Technician Analog Devices Inc. Cambridge, Ma. 2006- 2009

* Troubleshot and maintained Cts5010 and Cts5040.

* Worked in Self-directed environment with no supervision and still achieved objectives.

* Operated and maintained both manual and fully automatic laser equipment.

* Provided technical and debug assistance to maintenance and engineering groups.

* Exceeded quarterly set goals for more than 3 years..

* Performed daily Preventative maintainance on Etest 4090.

* Trained and certified several MTs.

* Performed Quality Control on various samples to ensure proper cuts were made.

* Replaced Toner catridges and fixed faulty printers.

* Troubleshooting level 2 hardware and software installation problems.

* Completed quarterly hardware and product inventories and reconciled discrepancies. Test Operator Analog Devices Inc. Wilmington, Ma. 2000- 2003

* Testing high tech. DSP, MSP ICs and trouble shooting as well as calibrating CTS 5000, HSC, LTS 20, LTX 80, and LCT series systems for optimal performance. I also worked on rasco, multi-test, aseco 130, 170 and ATL-50 handlers to qualify the top of the line devices. Machine Tech Polaroid Corp. Waltham, Ma.021**-****-****

* New product manufacturing group (I-ZONE) Machine Tech.

* Soldered ICs on the boards for the cross web.

* Operated and maintained both manual and fully automatic assembly machines.

* Provided technical and debug assistance to maintenance and engineering groups.

* Achieved high productivity records on several occasions.

* Suggested new methods for machine design and operational procedures.

* Trained and certified several machine operators.

* Team member of a desktop refresh project responsible for replacing/upgrading over 1300.

* Customized Email and printer settings for each PC delivered.

* Created or updated machine information files for each PC delivered or moved within the building.

* Troubleshooting level 1 hardware and software installation problems.

* Responsible for hard drive replacements and memory upgrades for machines that were not going to be replaced.

* Completed periodic hardware inventories and reconciled discrepancies.

* Assigned and delivered media equipment to company employees.

* Assisted employees with issues related to desktops and telephone either in person or by telephone.

* Setup of media equipment for special events.

* Trained and assisted with proper use of equipment.

* Replacement and the collection of media equipment and telephones.

* Scheduled and installed of telephone equipment.

* Performed functional tests on a variety of special projects. Special skills

* B2 Logic circuit designing, Electrical assembly, Electronic testing, Manual dexterity.

* Installing Windows Operating Systems and applications.

* Implementing and Conducting Administration of Resources.

* Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers.

* Monitoring and Optimizing System Performance and Reliability.

* Configuring and Troubleshooting the Desktop Environment.

* Implementing, Managing, and Troubleshooting Network Protocols and Services.

* Configuring, Managing, and Troubleshooting Security. EDUCATION

2000-2001 Massachusetts Bay College, Wellesley, Ma.

* Electrical & computer engineering.

2005-2006 Clark University, Braintree, Ma.

* PC & Networking Design w/ Security (CompTIA A+, Network+, Linux+, and Microsoft MCP, MCSA, MCSE & SCNP Training.) Master Certificate Program 20 2010-2011American Career Institute, Braintree, MA

Master Certificate in PC & Networking Design with Security

• Program consisted of 900 hours of hands-on, instructor-led training:

• PC Repair & Troubleshooting applications

• Network Support & Fundamentals of Networking

• Networking Configuration & Administration

• Command Line

• Advanced Operating Systems

• Active Directory

• Completed all MS Certification Courses (including A+, Net+, Security+, MCSE, MCSA, MCDST, Linux)

• TCP/IP

• Implementation of ISA Server 2004

• Implementation and management of MS Exchange Server

• Implementation, management, and maintenance of Windows Server 2000/2003/2008

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