Manager Store
Resume:
TONYA T. GILBERT
**** ******* ***** - ******, ******* 31721 – 229-***-****
**********@*****.***
To obtain a position where I can maximize my multilayer of management skills quality assurance, training experience, customer service, and a successful track record in the customer care environment.
EXPERIENCE
FEBRUARY 2018 – PRESENT
ASSISTANT MANAGER, Dollar General Stores – Albany, GA
Help maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, I assist with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. I also perform stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
Open and close the store a minimum of two days per week.
Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Assist with management of the store in the Store Manager’s absence
JANUARY 2017 – JANUARY 2018
SPECIAL PROJECT TEAM, ROSES Department Store – Albany, GA
Motivated, forward thinking and energetic travel Special Project Team Member. Responsible for problem solving and multi-tasking. Possess good communication skills and work compatibly with fellow team members and represented Roses Department Stores professionally at all times.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Travel to different Roses’ Stores locally & nationally.
Responsible for the setup of new Roses stores that are scheduled to open.
Meeting all setup deadline for stores that are being remodeled.
Setup and breakdown of shelves and clothing racks at various venues.
Assemble of fixtures and other necessary equipment to use in the setting of racks and shelves.
Create visual product displays that showcase various items according to the seasons or special events.
Ability to prepare and train other Roses employees.
Assist with product rollouts and the merchandising new items.
Maintain a clean and safe work environment.
APRIL 2011 – JANUARY 2017
ASSISTANT MANAGER, Roses Department Store – Albany, gA
Help maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, I assist with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. I also perform stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Ability to interviewing, hiring, counseling and terminating practices including legal compliance and internal processes.
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
Recruits, hires and trains qualified applicants to fulfill a store.
Open and close the store a minimum of two days per week.
Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Assist with management of the store in the Store Manager’s absence
JULY 2007 – DECEMBER 2008
ASSISTANT MANAGER, Goody’s Department STORE - Albany, GA
Help maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, I assist with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. I also perform stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
Open and close the store a minimum of two days per week.
Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Assist with management of the store in the Store Manager’s absence
JANUARY 2003 – JUNE 2007
STORE MANAGER, Dollar GENERAL DEPARTMENT STORE - Albany, GA
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Assist in recruiting and staffing activities.
Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.
Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.
Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
Provide superior customer service leadership.
Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.
Participate in store opening and closing activities.
Ensure the safe deposit of all company funds in the designated bank.
Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.
Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
Complete all paperwork and documentation according to guidelines and deadlines.
EDUCATION
MAY 2010
ALBANY TECHNICAL COLLEGE – ALBANY, GA
Business Managements
Culinary Arts
JUNE 1991
MONROE HIGH SCHOOL – ALBANY, GA
High School Diploma
REFERENCES
Provided Upon Request
Contact this candidate