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Jessica D. Coker

ac5p43@r.postjobfree.com Phone 478-***-**** 133 Desoto Pl., Macon, GA 31204 Summary

Highly qualified and well developed management professional with extensive corporate human resources and administrative leadership experience. Adept at supervising staff and conducting employee relations, recommending solutions to improve processes, and implementing effective training programs to streamline personnel productivity. Currently seeking a position in human resources or administrative management. Professional Experience

Human Resources Manager – PeachState Hospitality, LLC., Warner Robins, GA March, 2017– Present

• Process Payroll for 300+ Employees

• Actively participate on the PSH Strategic Planning Committee.

• Actively participate in and support the process of developing the annual Business Plan for each hotel.

• Ensure that PSH Associate Handbook is up to date and policies are compliant with State and Federal regulations.

• Develop and ensure that uniform and consistent PSH Job Descriptions and Job Specifications for all job titles are readily available and appropriately utilized.

• Develop, define, administer and ensure enforcement of the PSH employment cycle including:

o Recruitment

o Interviews

o Background and other checks

o Employment offers

o Orientation

o Training

o Discipline

o Termination

• Record keeping

• Regulatory compliance

• Develop, administer and ensure enforcement of the PSH compensation plan including: o Salary and pay ranges for all hotel job functions and hotel operation local markets o Benefits packages

o Vacation and leave of absence policies

Administrative Assistant – Pro Construction of GA, LLC., Macon, GA October, 2016 – February, 2017

● Managed accounts payable/receivable and expense control procedures, including bank and vendor account reconciliations, disbursements, billings, invoicing, and preparation of daily bank deposits

● Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies

● Oversee inventories, supply ordering and report and correspondence preparation

● Facilitate a broad range of administrative functions, including database maintenance, calendar management, and business correspondence

● Liaison between senior management, employees, and clients to ensure proper lines of communication to address issues requiring immediate attention and resolution

● Reviewed contracts, purchase orders, and miscellaneous receipts and entered necessary data into Quickbooks Page 2

● Effectively completed payroll on a weekly basis, which included processing reviewing timesheets, processing replacement and voided checks, process direct deposits and answering all related questions

● Researched and applied amendments to payroll in laws/regulations to maintain corporate compliance

● Helped process child support payments, tax payments, levies, garnishments, and workers’ compensation ● Performed all functions of Human Resources

Pier 1 Imports, Macon, GA February, 2016 – Present (Sales Associate / Interim Manager On Duty)

● Managing sales associates in the absence of the store manager

● Supporting, coaching and training associates

● Promoting sales growth and profits

● Report incidents to the store manager

● Identifying and resolving stock deficiencies

● Reports associates hours to the payroll department

● Driving sales culture within the store

● Ensures all administrative functions operate at the highest levels

● Reviewing customer feedback and suggesting ways to improve processes and service levels

● Proactively identifying opportunities to reinforce the store’s brand through merchandising ● Organizing and maintaining stunning merchandising displays

Human Resources Manager/Safety Administrator–Speir & Assoc Electrical Cont, Inc., Macon, GA April, 2013 – August, 2016

● Recruited and screened applicants

● Conducted all new hire on-boarding, orientation, and training

● Ensured compliance with all legal and corporate guidelines within the Safety and Human Resources departments

● Administered random drug screenings and return-to-work screenings

● Managed all aspects of workers’ compensation claims including: claim reporting, review physicians’ notes and OSHA recordkeeping

● Maintained drug-free workplace designation by ensuring all guidelines and compliance have been met

● Advised management on appropriate employee corrective action and created all necessary documentation

● Addressed and responded to unemployment claims

● Supervised and developed all benefit administration functions and processes

● Evaluated, developed, and modified HR policies and benefits to ensure compliance with all applicable laws.

Office Manager–Speir & Assoc. Electrical Cont., Macon, GA March, 2008 – April, 2013

● Managed accounts payable/receivable and expense control procedures, including bank and vendor account reconciliations, disbursements, billings, invoicing, and preparation of daily bank deposits

● Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies

● Oversee inventories, supply ordering and report and correspondence preparation

● Facilitate a broad range of administrative functions, including database maintenance, calendar management, and business correspondence

● Liaison between senior management, employees, and clients to ensure proper lines of communication to address issues requiring immediate attention and resolution

● Reviewed contracts, purchase orders, and miscellaneous receipts and entered necessary data into Quickbooks

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● Effectively completed payroll on a weekly basis, which included processing reviewing timesheets, processing replacement and voided checks, process direct deposits and answering all related questions

● Researched and applied amendments to payroll in laws/regulations to maintain corporate compliance ● Maintained time and attendance databases

● Helped process child support payments, tax payments, levies, garnishments, and workers’ compensation Reprographics Manager–Macon Prints and Instruments., Macon, GA October, 2000 – March, 2008

● Used work order tracking system to examine job orders, schedules and other job details; maintained records and data of jobs scheduled

● Managed all aspects of document printing/copying and scanning

● Provided troubleshooting support on engineering copiers/printers which included training personnel on proper use and maintenance

● Provided support in other departments such as reception areas and billing department Summary of Qualifications

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HR/Operations Management

Discrimination & Harassment

Training

Administrative Support

Severance Planning

Employee Training/Coaching

Management Training

OSHA 30/Safety

Performance Management

Strategies

Notary

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Policy and Procedure

Enforcement

Payroll Expertise

Benefits Administration and

Implementation

ACA Compliance

Employment Law Knowledge

Employee Handbook

Development and Maintenance

Regulatory, Legal and Tax

Compliance

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Strong and Effective

Communication Skills

Cross-Functional Teamwork

Detail Orientation

Goal Focused and Deadline

Driven

Excellent Technical and

Computer Skills

Troubleshooting and Problem

Solving

Proficient in Microsoft Office

Suite, Quickbooks/Enterprise,

Adobe Acrobat, Adobe

Photoshop, AutoCad

Education

● Mt. de Sales Academy

● Central GA Technical College

● Currently enrolled in PHR Prep course in order to receive the PHR certification References

● Justin Tripp – Revenue Manager – 678-***-****

● Mitchell Jenkins – General Manager – 678-***-****

● Sandra Bracy – General Manager – 478-***-****

● Jerry Ward – Project Manager/Safety Coordinator – 478-***-****

● Kasey Demetropolis – Office Manager – 251-***-****

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