Human Resources

JAMIE PENN

**** ********* ***** *****, *****, FL 33619 813-***-****

************@*****.***

A dedicated professional with over 12 years’ experience across human resources practices, administration, customer service operations, project assistance, training & mentoring, and team management. Proven expertise in developing procedures, service standards and operational policies. EXPERIENCE

2016 – 2018

HUMAN RESOURCE MANAGER, QUALITY COUNTS, LLC

• Coordinated the recruitment efforts for 13 offices nationwide for both part-time and full-time positions ranging from entry level to senior management

• Monitor and oversight of onboarding processes and orientation for 150+ employees nationwide

• Collaborated with senior management to create and implement HR policies and procedures

• Administered the company employee health benefits program for 50+ employees

• Maintained and enforced employee timesheet entries and time clock system compliance

• Created and maintained company internal newsletters and social media accounts

• Conducted New Hire Orientation programs and Basic Workplace Professionalism trainings

• Verified all new hires Form I-9 documents through E-Verify

• Scheduled drug screens and performed background checks 2012 – 2016

ASSISTANT MANAGER, QUALITY COUNTS, LLC

• Managed a broad array of key business activities including administration, record keeping, project analysis and relationship management, while supervising the employee logged hours

• Created and maintaining employee schedules along with generating payroll reports, assisting in the recruitment and training process of new hires

• Managed customer facing situations and carrying out quality control audits with an analytical and organized approach

• Responsible for driving employee productivity, defect reduction and high quality of service across operations

• Prepared daily reports and other office administrative records as per laid down procedures, policies and regulatory requirements on a regular basis for the smooth functioning

• Secured video files on external hard drive and entering traffic data counts into specialized programs

• Constantly monitored day-to-day operations at micro level, maintaining daily checklists and executing the tasks assigned in accordance with organizational standards 2009 – 2012

CASHIER, PUBLIX SUPER MARKETS

• Welcomed customers in a friendly manner and provided superior customer service by dealing with customer complaints and concerns in a timely manner

• Oversaw cash management and processed money transactions by maintaining accurate financial accounting records of thousands of dollars

• Established healthy business relations with clients for securing repeat business & long term customer loyalty

• Maintained a clean and organized workspace for high productivity, ensured a positive shopping experience and encouraged cross-selling

2

• Received & stored all cash payments made by customers and managed functions including sorting, counting, and wrapping currency and coins along with accurate billing 2006 – 2010

WELCOME CENTER REPRESENTATIVE, CAMPO FAMILY YMCA

• Assisted the management team in a multitude of diverse administrative duties and enthusiastically promoted and marketed the ‘Y’ programs along with team building activities

• Toured potential new members through the facilities available and explained the membership benefits and opportunities in detail

• Registered members for various programs throughout the facility and neighboring YMCA's

• Volunteered in other departments for cross training, development of personal skills and assisted in training new employees

EDUCATION

06/2008 – 04/2012

BACHELOR OF SCIENCE IN MARKETING, FLORIDA STATE UNIVERISTY 3.36 GPA

05/2016 – 03/2018

MASTER OF BUSINESS ADMINISTRATION, SAINT LEO UNIVERSITY Concentration in Human Resources

3.16 GPA

SKILLS

• Microsoft Office Suite

• Employment Law

• FMLA/ADA/EEO/WC

• Staff Recruitment

• Training and Development

• Performance Management

• Organizational Development

• Communication and Leadership

REFERENCES AVAILABLE UPON REQUEST

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