Customer Service Technical Support

Annette. G. Adama Oloko French Support Representative

ANNETTE GISELE ADAMA OLOKO

CAMEROONIAN

May 26, 1979 DOUALA CAMEROON

PHONE: +639*********

Sato2 Bldg, Asia Enclaves Condo, West Service Road Sucat ***********@*****.***

Fluent in French Oral and writing (Native)

Good English Communication skills (Professional level) CAREER OBJECTIVES

Share my experience with others, as well as what I’ve learned in school, in order to build a very strong organized team, contribute to the success of the company by offering a high quality service and develop new business strategies.

DOMAINS OF EXPERTISE

Sales and Marketing, Telemarketing, Telebanking, Customer Service, Technical Support, Accounting, Finance Operations, Stock management, Back office, Team Leadership and any other field as long as I can be at least trained.

FRENCH SUPPORT REPRESENTATIVE

Customer Services Professional

Annette. G. Adama Oloko French Support Representative WORK HISTORY

• Handle all B2C sales operations;

• Order to cash

• Pulling out volume report

• Pulling out weekly, monthly, quarterly and annual reports;

• Running report in GSAP by using BI launch pad;

• Hyundai, GM, Mercedes Benz, BMW and BDF Refinance volume report;

• SAP BO reports.

• Provides excellent customer services through answering calls and emails;

• Maintains and enhances customer services by organizing and evaluating;

• Educate callers on client processes whenever necessary;

• Provide PIN Code and maintain record of calls and email transactions report;

• Document’s translation;

• Provide report to the Service Manager;

• Relay confidential information to the bank;

• Performs other tasks as required.

• Apply understanding and knowledge of information systems products and services to assist customers on technical matters Advised customer of best plans to meet their needs.

• Recognize research, isolate and resolve information system problems.

• Recognize customer's problems that should be escalated to the next level for resolution following established protocols.

• Use courtesy, tact and discretion in all communications with customers. Screen and handle calls as appropriate.

MULTISOFTWARE ASIA Inc: Customer Support and Key Accounts Executive (May 2016 - July 2017)

TCL online Services Inc: Technical Support

(January/March 2016)

TCL online Services Inc: Technical Support

(January - March 2016)

SHELL Shared Services Asia B.V.: Customer Operations Specialist – Order to Cash. (Dec 2017 – May 2018)

Annette. G. Adama Oloko French Support Representative

• Reviewed financial statements to correct any discrepancies

• Account payable receiver

• Track all spending against approved request.

• Analyzed costs and revenues to project future trends

• Coach, help and motivate team members

• Strive for team consensus and win-win agreements

• We were offering to our customers through phone calls, chat and emails, assistance to troubleshoot installation and configuration of devices such as routers and modem directly connected to our network.

• Maintains composure and technical knowledge face of difficult customer situation.

• Train new customers and explain protocols clearly when needed.

• Setting an efficient sales approach through the promotion, establishing a low cost price;

• An aggressive emails chats and making some calls remotely by advertising the product and closing some deals with interested customers from the French part of Canada.

• Implementing the ISO (International Organization for Standardization) for monitoring and controlling the quality of calls and interactions with the customers to check out if they meet the minimum customer service standard set forth by the company STYLE.COM: Telesales Agent, MTN Mobile Telecommunication Airtime Cards provider and Customers Trainer.

(Sept 2011 - Dec 2013)

GULF EXPRESS COMPANY: Operation’s Team Supervisor and accountant auditor

(Dec 2013 - Oct 2015)

ACTIVA ASSURANCE COMPANY: Coordinator of sales Department

(June 2010 - August 2011)

Annette. G. Adama Oloko French Support Representative ACADEMIC BACKGROUND

2009: MASTER 2nd DEGREE in Human Resource Management in UNIVERSITY OF DOUALA.

2006: BACHELOR’S DEGREE in Sociology of Development in UNIVERSITY OF YAOUNDE.

2003: GCE ADVANCED LEVEL CERTIFICATE course Sciences and Mathematics GBHS BIYEM ASSI (YAOUNDE).

OTHERS SKILLS

• Fast learner, Self-initiated, dynamic, enthusiast, tenacity, emphatic, diplomatic, sense of hearing, conviction, stress free, very well organized.

• Negotiation skills, Knowledge of SAGE and all Microsoft Office Applications

• Able to interact with various interlocutors

• Ability to work under pressure

Contact this candidate