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Employee Relations Manager

Painesville, Ohio, 44077, United States
May 31, 2018

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Heather Fresenko

Human Resource Professional

Painesville, OH 44077 - 440-***-****

Authorized to work in the US for any employer


Consultant and Caregiver

Self Employed -

2017-04 - 2018-03

Human Resource Manager, September

Lokring Technology, LLC - Willoughby, OH -

2007-04 - 2017-03

2007 - March 2017/ Consultant, April 2007 - September 2007 Transformed HR from an administrative role to strategic business partner • Direct and administer all HR functions including; recruitment, hiring practices, benefits management, compensation, safety programs

(creation, implementation and compliance), employee relations, training and development and performance management • Work directly with senior leaders, management and supervisors to drive key business and performance initiatives • Strategic Planning and Organizational Development • Conflict Resolution • Management and Supervisor Coaching •

- Developed and implemented HR policies and procedures.

- Partnered with leadership to develop overall business strategy and objectives.

- Provided analysis and recommendations in areas such as talent management, performance management, workforce/succession planning and change management.

- Counseled and coached employees and managers regarding HR issues, practice and policy

(employee relations, performance, complaint resolution, discipline/terminations, etc.)

- Delivered full recruitment services including; needs analysis, job postings, sourcing, screening, interviewing, position offers and onboarding.

- Reduced absences and lost production time by creating and implementing a progressive attendance policy.

- Created and implemented new Company Safety Program to ensure OSHA compliance and improve job safety and morale; resulting in a reduction in injuries and lowered BWC costs.

- Annually procured quality health insurance contracts below industry standard and budget by aggressively negotiating with carrier on costs and plan designs. Worked to redesign benefit plans due to HCR changes; resulting in a "win-win" for the company/employees.

- Strengthened employee relations by providing performance management tools, training and development programs, structured compensation guidelines (pay for performance) and coaching, to all levels of management.

- Established a training program for all employees that included product training, HR/Safety training and job specific training to ensure compliance with ISO requirements and to better improve processes and product quality.

Human Resources Consultant

ATI Ohio - Mentor, OH -

2006-07 - 2007-12

Part Time)

Company requested my return to help with the shutdown and relocation of their Mentor operation to their new location in Miami, Florida • Provided daily HR services (benefits management, workers' compensation, union grievances, safety team/programs, employee attendance and policy administration) as well as processed payroll for the Ohio and California locations • Worked with Legal Counsel on the creation and presentation of Severance Packages for more than 60 hourly union workers • Benefits Specialist

Lake Hospital System -

2004-06 - 2006-04

HR Assistant-Benefits, December 2003 - June 2004

Hired to work with the Benefits Manager (part time) in the implementation, processing and management of the employee benefits program (3,300 employees) • Upon retirement of Benefit Manager, was promoted to Benefit Specialist; administering benefit plans, writing benefit policies, developing benefit programs and managing HRIS benefit data • Partnered with Insurance underwriting staff on employee claim issues in order to make claim adjustments/write offs or recommendations of committee approval for company insurance policy (self-insured) • Responsible for the company's annual open enrollment which involved the coordination of benefit vendors, ensuring employee attendance and communication of benefit changes, 100% accuracy of benefit selections with insurance company and in the HRIS database and working to resolve any discrepancies or errors found post the enrollment process • Maintained compliance with HIPAA, COBRA and ERISA laws •

- Was commended for expediency of benefit problem solving and fielding benefit inquiries despite the high volume of requests received in the department.

- Responsible for creating more robust benefit plan auditing practices to reduce administrative and data entry errors, resulting in correct premium deductions to reduce shortages and/or overages on the insurance billing and payroll deduction reconcilement (between $2-6K in savings per month).

HR Generalist/HRIS Manager

ATI Ohio - Mentor, OH -

2001-01 - 2004-01

Managed and processed payroll for 165 employees • Developed and maintained HRIS and Payroll System (PDS), taking it from an employee database to a management tool, utilizing all functional modules in the system (performance, benefits, compensation, discipline, reporting, etc.) • Reconciled payroll accounts to GL (monthly) • Managed employee benefits, workers' compensation, employee leaves • Promoted positive employee relations with union workers and staff through communication and interaction on a regular basis • Assisted with recruitment and pre-screening of applicants • Worked with EH&S Manager to create effective safety programs and to develop a safety committee/ resulting in reduced injuries and a reduction in lost time claims • Worked closely with the GM and Corporate Office to organize and implement strategic initiatives focusing on organizational development and process improvement • Relied upon by management for objectivity •

- Developed and implemented HRIS/Payroll based labor data reports utilized by management and operations to control labor costs (monthly saving of about $5K).

- Established and implemented The Transitional Work Program (BWC) resulting in a reduced premium rate and reduced claim costs (approximately 22%)

- Implemented the Thousand Dollar Program resulting in a streamlined process saving the company approximately $28K per year. In addition, improved timeliness of claim certification and payment by 38%. HR Manager

Hytree Pharmacy, Inc -

1999-10 - 2001-01

HR Assistant, March 1999 - October 1999

Reported directly to the president while assisting Human Resources and Accounting with daily departmental needs • Promoted to HR Manager • Managed the daily operations and processes of HR, ensuring compliance to governing laws and JCAHO accreditation • Developed and implemented employee performance appraisal process and new hire orientation/training programs • Managed payroll and attendance records for 100 employees • Responsible for recruitment of all positions within organization

(professional and non-professional) • Promoted strong employee relations between management and the workforce • Responsible for efficiency and effectiveness of the disciplinary, evaluation and training processes within the company •

- Corporate Compliance Officer for facility with emphasis on integrity training and adherence to compliance to JCAHO guidelines and policies.

- Maintained an organized, structured HR department.

- Implemented new processes and policies within the HR department including a revamping of the employee handbook.

- Established FMLA and COBRA processing guidelines to ensure compliance with Federal and Local Laws.

- Was proactive in the ongoing effort of identifying training and development opportunities and creating processes/programs to address and improve any deficiencies. EDUCATION

Bachelor’s in Business Administration

Lakeland Community College/Holden Center


Associate of Arts

Lakeland Community College/Holden Center





Computer Skills:

* Proficient with Microsoft Word, PowerPoint, Access and Publisher

* Advanced Microsoft Excel Training

* ADP Etime/Total Time & PC Payroll for Windows

* Enterprise HRMS 2.0

* Personal Data Systems

* Crystal Reporting 8.5

* Report Smith Version 3.1

* TimeClock Plus

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