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Assistant Customer Service

Tampa, Florida, United States
May 31, 2018

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Elena M. Mican

**** ******* ******,*** ****,

Florida, 33040

Phone: 305-***-****


Professional Profile

• Exceptionally motivated self-starter with significant experience in public relations with excellent verbal and written skills.

• Result driven achiever able to adapt in a multi-tasking fast paced environment.

• Very analytical and can infer meaning from written and oral material and easily reach conclusions based on information presented.

• Very detail-oriented and ensures that all matters are attended to in every aspect of their work.

• Excellent communication skills and can effectively communicate with different groups of people via writing and speaking.

• Strong ethics and adheres to confidentiality requirements in addition to other ethical standards established by various paralegal organizations


Nova Southeastern University: 2011-still attending

Bachelor’s Degree- Paralegal Studies – Estimated Graduation date of 2015

• Skills and tasks:

• Client interviews, document preparation, organization of case materials and data prior to litigation, investigation, legal research, and file management

• Strong attention to detail; organizational skills; communication skills;

• Traditional legal research methods, paralegals must become proficient at Internet research and legal research databases such Westlaw and Lexis/Nexis

Keiser University: 2009 – 2011

Paralegal Studies

• Skills learned:

• Top-notch essential writing skills: clear, concise and persuasive written communications

• Draft correspondence, pleadings, discovery, motions, briefs, legal memorandums and other documents ranging from simple to complex.

Dental Careers Institute: 2006

Certification in Dental Assisting

• Chair side dental assisting internship-30 hours performed with Dr. Steven Malinconico DMD, in New Haven, CT. 2006

P. Rares High School: 1996- 2000

High School Diploma

Work Experience:

Accreditation Manager

Key West Police Department

Overseeing the accreditation processes, policy writing/reviewing, part time training process for police officers

Night Auditor: 2017

Courtyard Marriott in Marathon

Office administration and customer service specialist.

Legal Assistant (internship): 2014- 2016

Christopher Brady, Esq. Fort Lauderdale, FL

• Office Administration; Drafting and editing legal documents; legal research; assisting in depositions, mediation and arbitration.

Mortgage Processor: 2010

American Equity Mortgage Company

St. Louis, Missouri

• Duties performed: Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. Review file documentation. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.

Dental Assistant: 2007-2008

Elm Family Dental. Dr. Darnell M. Young D.M.D. West Haven, CT

• Assisted in procedures including oral evacuations, mouth/tongue retractions, placing amalgam, polishing, removing dental cement, irrigation and extractions; Developed and mounted x-rays; oversaw cleaning and sterilization using autoclaves and chemical disinfectants; provided post-operative instructions and record treatment; attained knowledge in Dentrix program.

Independent Nanny/Au-pair: 2001- 2005

Frankfurt, Germany; London, England; Belfast, Northern Ireland

• In depth child supervision; Provided supportive and caring environment, basic nutrition and hygiene and care for infants and young children; developed understanding of safe environments for children, as well as stages of physical, emotional, cognitive social and cultural development.

Volunteer Work:

Intensive Care Volunteer Assistant: 2011 – 2012

Joe DiMaggio Children Hospital. Hollywood, FL

• Assisted and provided support in Neo Natal Intensive Care Unit.

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