Desktop Support Manager

Dear Hiring Manager,

As a PC/LAN analyst * for Wells Fargo, I feel confident of the skills I can bring to your opening, with close to 12 + years of work related experience. My passion for technology is a perfect match for this position.

Some of my current responsibilities entail installing, configuring, and maintaining workstations running Windows 7/10. Using group policies I maintain a constant desktop environment, deploy new software, and customize the user interface for the needs of special departments. I am currently the SME (Subject Matter Expert) for Commercial and Government Institutional banking performing UAT/Pilot testing before being deployed into production. I also have extensive mobile device management experience supporting Blackberry, IOS and Android devices.

As for education requirements, I have certifications in A+ and Network+. In addition, I also have dual degrees in Management/Business with a minor in Information Systems. I have attached my resume for a better insight into what I can provide.

I am self motivated, have excellent communication skills and I know that I can contribute to your company’s success. I would welcome the opportunity to further discuss the position with you. If you have questions or would like to schedule an interview, please contact me at 917-***-**** or by email at **************@*****.***, I look forward to hearing from you.

Sincerely,

Pravin Adhikari

Pravin Adhikari

151 Cottage Blvd.

Hicksville, NY 11801

Phone: 504-***-**** Email: **************@*****.***

EDUCATION

University of New Orleans

Bachelor of Science, Double Major in Management and Business Administration, Minor in Information Systems, December 2002

GPA: 3.47, Deans List, Beta Gamma Sigma

Certifications: A+ and Network+

SUMMARY

Highly motivated I.T. professional with a wealth of experience on numerous platforms and software packages. Proven ability to contribute to the achievement of departmental and company goals for service, quality assurance and asset control.

RELEVANT WORK EXPERIENCE

LAN Analyst III September 2012 - Present

Wells Fargo

Analyze client needs and review technical alternatives to determine the impact on the client and systems environment. Identify or develop methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve related hardware, software and network problems. Provide training and technical assistance to other PC/LAN analysts. Understand quality, security and compliance requirements for the supported area and analyze additions and changes for risk to the environment and participate in UAT/Pilot testing.

Mobile Device management - Blackberry/IOS administration and support

Executive Support – End user support for senior Wholesale leaders

1st & 2nd Level End User – Provide support for computers, mobile devices and peripherals.

Desktop Image – Install the base desktop image and apply any configurations for the Wholesale business.

Software Distribution – Assist with all software distribution, as needed

Moves, Adds and Changes – Assist the businesses and team members with moves, on-boarding, off-boarding and transfers.

Technology Consultation – Consult with business & technology partners and project managers on desktop technology efforts.

Governance and Risk – Assist with ensuring all hardware devices are compliant with Risk, Regulatory and Security guidelines.

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Systems Administrator/Lead Systems Technician March 2006 – September 2012

Publishers Circulation Fulfillment (subsidiary of New York Times)

Back-up support to the Enterprise Systems Administrator, including server administration/builds, daily/monthly backups, Tier 1 and 2 change controls, applications availability, telecommunications connectivity

BES server support/blackberry administration as well as IOS and Android devices via Airwatch

Managed four onsite technicians

Maintaining confidentiality with regard to the information being processed, stored or accessed by the network (PCI compliance)

Responsible for hardware and software acquisition (Corporate pc refresh project XP-Win 7)

Installing, configuring, and maintaining servers running Windows Server 2008/2003/2000

Local and remote desktop support of Dell/HP/Lenovo workstations/laptops running Windows 7/XP (Investigate user problems, identify their source, determine possible solutions, test and implement solutions)

Exchange 2010 support, set up email accounts

Local and remote printer support (Working on a project for secure corporate scanning that is PCI compliant)

VPN support – Secure id, Cisco Anyconnect and Cisco VPN

Image deployment and management using Ghost, Fog, Clonezilla and SCCM 2012.

Active directory experience: Account, group, and access administration as well as tools to automate maintenance (AD manager plus and Tools4ever)

Moved corporate office to new facility (hardware/network equipment)

Project lead for adding distribution centers on MPLS network as members of enterprise domain

Managed project for NY Times overflow call center in Fargo, ND - hardware/application setup

Heading Lotus Notes to Exchange 2010 database migration.

Advanced Tier 2 Network Support September 2005 – March 2006

Vonage Broadband Phone Company

Installation/troubleshooting VoIP networks, equipment and end user devices

Trouble ticket management (create, resolve, escalate and manage through to resolution)

Managed network outage troubleshooting call

Desktop Support/Network Admin July 2004 – September 2005

Lamarque Ford/Nissan of New Orleans

Basic system administration: Window 2000/NT server domain

Windows dealer phone support

Hardware acquisition and maintenance

Epson Support Representative November 2003 – August 2005

Epson/Mosaic Sales Solutions

Technical support and training of end users

Initiated and promoted client’s products and service during assigned events

Microsoft Representative April 2004 – June 2005

Microsoft/Eleven Agency

Field representative for Microsoft providing technical support to end users

Demonstrated the Microsoft Tablet PC on college campuses nationwide

SKILLS

Operating Systems:

Windows 7/XP, Server 2008/2003/2000/NT, Open Suse, Ubuntu, Red hat

Software:

Microsoft SCCM 2012, Tools 4 ever (Umra), Front Range, AdManger Plus, Remedy and Trackit (Ticketing tools), SAP, Symantec/Veritas Backup Exec, Checkpoint VPN, Cisco VPN/Anyconnect, Blackberry Manager, Photoshop CS2, Dreamweaver, Microsoft Office Suite 03/07/10, Symantec Ghost, Active Directory, Virtual Box, VMware, PC Anywhere, WSUS, Lotus Notes, Outlook, Exchange, Symantec Antivirus Enterprise edition, Sophos antivirus, CloneZilla, Call Center apps (Iphone and Aspect Winset), CCpulse. Rumba, Extra Extreme (AS/400). Pointsec

Hardware:

Small Form Factor Workstations (HP,Dell and Lenovo), Notebooks (Dell, HP, Lenovo), Routers, Dell PowerEdge and HP Proliant Servers, Tape backups systems, Networked Printers (HP, and Xerox), Apple Equipment (iMacs, MacBooks, Ipads and Iphones), Blackberry’s.

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