Customer Service Sales Representative

Tashirah Mason

***** ********* ***** **************, ** 22407 703-***-**** **********@*****.***

Objective

To secure employment in the administrative field where I can continue to utilize my excellent customer service and communication skills.

Education

University of Mary Washington, Fredericksburg, VA

●Business Administration Class of 2019

●GPA 3.0

Virginia Commonwealth University, Richmond, VA

●Information Technology Class of 2019

●GPA 3.3

Massaponax Senior High School

●Advanced Studies Class of 2015

●GPA 4.0, National Spanish Honor Society

Experience

4/2017-Present

Licensed Sales Representative GEICO Insurance Agency Fredericksburg, VA

●Complete proper underwriting to shop through various partner companies that partner with GEICO

●Answering incoming calls on a multi-line telephone system

●Advise policyholders of insurance coverage(s)

●Implemented all retention efforts to retain a policyholders business

●Completed billing transactions including: payments, sending bills, receipts, and enrolling into automatic payment methods

●Printing, faxing, e-mailing documents

●Providing proof of insurance per policyholders request to mortgage companies and/or landlords

●Coverage counseled on contract details

●Refer new policyholders to additional GEICO divisions to better protect and retain clients

●Maintain strict adherence to insurance regulations and company guidelines

7/2016-4/2017

Customer Service Representative GEICO Insurance Agency Fredericksburg, VA

●Answering incoming calls on a multi-line telephone system

●Advise policyholders of insurance coverage(s)

●Implemented all retention efforts to retain a policyholders business

●Completed billing transactions including: payments, sending bills, receipts, and enrolling into automatic payment methods

●Printing, faxing, e-mailing documents

●Providing proof of insurance per policyholders request to mortgage companies and/or landlords

●Completing service procedures to make changes to policies upon request

●Coverage counseled on contract details

●Refer new policyholders to additional GEICO divisions to better protect and retain clients

●Maintain strict adherence to insurance regulations and company guidelines

1/2016-7/2016

Student Aide Financial Aid Office at University of Mary Washington Fredericksburg, VA

●Answering incoming calls on a multi-line telephone system

●File student records into adjacent cabinet

●Responsible for data entry of student records

●Interacting with students, staff, and faculty at window

●Printing, copying, faxing, e-mailing documents

8/2015-1/2016

Office Assistant Broad & Belvedere Student Housing Office Richmond, VA

●Answer office calls for resident inquiries on a multi-line telephone system

●Maintain mailroom organization

●Check in packages when received and check out when delivered

Skills

●Customer Service skills to include: interpersonal skills, telephone etiquette, team building, time management, computer skills, empathetic, self-starting, patient, creative, etc.

●Microsoft (MS) Office Proficient: Access, Word, Excel, PowerPoint

●Proficient in Outlook, OneNote, and Google Drive.

●Social media networking and outreach

References

●Furnished upon request

Contact this candidate