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Employee Relations Customer Service

Newport News, Virginia, United States
25.00 hr
May 30, 2018

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Eric A. Gwaltney

*** ********** ***** ***. *

Newport News, VA 23602

757-***-**** Mobile Phone

Summary of Qualifications

Motivated, multi-faceted human resources professional experienced in recruiting and staffing, policies and procedures development, employee relations best practices, conducting oral presentations; organizational development at all levels, providing outstanding customer service and conflict resolution, time management, training, teambuilding, and working with diversity.

Objective: To obtain a position in Human Resources as a Manager/Generalist/Recruiter/or Sales

Employment History

Williamsburg Area Foundation for the Education and Community Outreach/ 501C3 Foundation

Member of the Board of Directors from 2/ 2014 to present:

Duties include development, planning, coordination and implementation of programs to mentor Middle School andeHigh School students in the Williamsburg area with life skills, educational opportunities, computer training, speaking skills, and various opportunities to go on trips to colleges and universities to help them begin to form the desire to be successful adults and to get scholarships funding to colleges and universities of their choice.

I work with a team of professionals that provide job readiness workshops, resume writing workshop training, and public speaking, and job interview skills training should they desire to go directly into the work place after completing high school.

Senior Recruiter, Day and Zimmermann Corporation, Norfolk, VA. 1/1/2012 to 2/1/2014

Degreed Technical Recruiter with extensive experience in full life cycle recruiting within the Chemical, Environmental, Oil & Gas, Petrochemical and Power (Coal, Fossil, Hydro, Nuclear) industries. Specialty focus on Exempt/Non-exempt Engineering, Design (Architectural, Civil, I&C/E, Piping, Mechanical, Structural) and O&M/M&M positions. Experienced in working on contract, temp to hire and direct placements for grassroots projects, staff augmentation, outages and specialty projects with a large number of global EPC and Energy firms. Highly skilled with multiple sourcing outlets, ATS and VMS/MPS systems

Proficient in PC skills including Outlook, MS Word, Excel, and report preparation.

Excellent customer service skills.

Continue to exhibit a “Can Do” attitude.

Skill in utilizing a comprehensive recruiting strategies including Internet Mining, Job Boards, Community Resource Agencies, Educational Sources, Job fairs, and employee referral programs. CareerBuilder, Monster, Dice,, Linked In., Zip Recruiter, Twitter etc.

WAFECO- 2010-2012- Member Board of Directors: Developed and Filed all papers with IRS and Federal Agencies to apply and gain 501 C 3 Status with the IRS and Department of Labor Relations. This was a detailed 2 year pr0ocess.

Corporate Technical Recruiter, CTR Corporation, Newport News, VA 11/2005-1/2010 ( lay off)

Developed and Conducted Full Life Cycle recruiting program for the company

Consulted with managers and business owners to develop job descriptions and requisitions

Conducted candidate searches and sourcing to develop qualified applicant pool

Interviewed candidates on-line and in person to determine qualifications/matches

Wrote up presentations statements to submit to hiring managers

Developed advertising strategies and represented company at Job Fairs/recruiting events

Processed confidential information including salary information and performance info

Posted jobs on internet and performed internet mining for technical candidates

Sales Cold calling to companies and individuals to search for passive candidates

Compiled weekly statistical reports to assess recruiting activities and effectiveness

In-put information in HRIS to document recruiting success and applicant tracking

Made job placements on a weekly and monthly basis with 60% offer acceptance rate

Skilled in leveraging social media including, Linked In, Facebook, Twitter, etc.

Human Resources Business Consultant, (contractor), One Stop Workforce Center-T.C.C. 5/2004-5/2005 (1 year contract)

Worked as an advisor to business on the Workforce Investment Act (WIA) program

Provided readiness training and consulting for Job Seekers

Developed and delivered resume preparation, interviewing skills and job search planning/execution workshops on a daily basis.

Successfully placed an average of (6-10) candidates each month.

Human Resources Manager, Ticketmaster Inc., Virginia Beach, VA, 7/2003 – 12/2003 (company closed business)

Supervised a human resources staff of (7) employees

Managed employee relations, budget, training, benefits, payroll, employment/recruiting, policy and procedures

Consulted with department heads/hiring managers on all employee relations matters.

Represented company at Fact Finding Interrogatories on Unemployment/Workers Comp/EEO issues

Planned and conducted budget, expenses, and training activities for the Call Center of 545 employees

Conducted New Hire Orientation for all new employees to educate them on company policy & expectations

Wrote Affirmative Action Plan and investigated all charges of discrimination

Financial Consultant, Emancipation Credit Inc., Newport News, VA, 1/2002 – 6/2003 p/t (promotion)

Worked with small business owners to provide assistance in completing Business Tax returns

Provided credit counseling for individuals on credit issues and completed 1040 tax returns

Supervised 3 sales persons to conduct new business development to increase accounts

Human Resources Manager, Norfolk Waterside Marriott, Norfolk, VA, 10/2000 – 10/2001 (911-reorganization)

Staffed over 150 positions in a 12-month period and retained 70% of the staff during that time by developing and implementing superior recruiting strategies and saved the company 20% in advertising costs

Improved hotel safety by building a Safety Team Audit Program that conducted monthly audits throughout the hotel and provided monthly feedback and guidance to managers and individual employees; that improved safety awareness and enforced safety rules

Conducted weekly New Hire Orientation to educate all new employees to Company policies and procedures, and expectations and company culture

Wrote the Affirmative Action Plan and used effective personnel policies to improve the utilization of females and minorities in all EEO -1 categories

Acted as MOD-Manager on Duty on a rotational basis to ensure effective Customer Service to hotel guests and acted as a resource to employees when critical employee relations issues occurred.


Johns Hopkins, Space Telescope Science Institute; WR Grace Manufacturing, BASF Manufacturing

Johns Hopkins-Applied Physics Lab College Relations Rep Laurel MD (2,000) employees

Education and Training

BS in Business Administration, Virginia Union University, Richmond, Virginia

Public Speaking – Toastmasters Certificate, Training the Trainer-(AMA), Supervisory Training (VCU/MCV)-City of Richmond

EEO-Certification- State of VA, Focus Selection Interviewing Skills (BASF)

Computer Skills- MS Office Suites: Word, Excel, Outlook etc.

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