Manager Customer Service

DARRELL F. FOSQUE

E-mail: ******@*******.*** – Phone: 757-***-****

*** ****** ***** **., **********, VA 23320

EXPERIENCE

January 2017 – Present Continental Automotive Systems, Inc. Newport News, VA Physical Distribution Coach

Continental Automotive Systems is a global manufacturer.

Producing and distributing powertrain systems.

Responsibilities include but not limited to leading material handling employees.

Organizing and monitoring workflow.

Coordinate and delegate task based on availability of warehouse resources.

Approve and administer accurate records for attendance and payroll.

Set objectives and goals for physical distribution employees.

Support team based management processes.

Evaluate team member performance, provide feedback and counseling.

Ensure compliance to company policies and procedures.

Ensure safe work environment and that employees work safely.

Coordinate problem identification and corrective action plan.

Maintain inventory accuracy within area of responsibility.

Manage training processes.

Provide conflict resolution among employees and peers. June 2016 – January 2017 FedEx Corporation Chesapeake, VA Operations Manager

FedEx is a US multinational courier delivery services company.

There are 12 unique divisions that share a common goal.

Responsibilities include but not limited to performance evaluations and management, discipline, addressing employee concerns and staff productivity.

Hiring, termination, coaching, training, recognition and rewards.

Plan, organize, staff, direct and control specific day to day operations.

Responsible for assigning and managing employees to ensure the efficient sortation of packages through the facility.

Minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers.

Analyze operational performance through direct observation, interpretation of reports and collaboration with others.

Determine opportunities for improvement of key metrics and execute action plans to achieve results.

Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.

Investigate, resolve and/or escalate customer service issues, as appropriate.

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, hazardous materials and dock safety.

Switcher certified trainer and operator to move trailers on and off dock doors. February 2014 – June 2016 FedEx Corporation Chesapeake, VA Operations Administrator Sr.

Utilize (TMS) Transportation Management Services to maintain and control line haul services for the station.

Coordinate and relocate power needs, drivers and trailers as needed between hubs and stations.

Make sure all (TLCR) Trailer Load Control Records are closed and printed correctly and logged on the trailer load sheet daily.

Dispatch loads in a timely manner to meet critical cut times for guaranteed deliveries and service compliance.

Communicate with dock, perform yard checks and dock walks to maintain control inbound and outbound loaded trucks, van lines, work flow and productivity.

Process international and hazardous material packages, insuring that all information, documents and credentials are accurate for completion of shipment.

September 2001 – February 2016 FedEx Corporation Chesapeake, VA Package Handler

Unload vans, bulk trucks and trailers placing packages on motorized belt system for sorting.

Used ring scanner and MC55 RF devices to process freight. Nov. 1990 – Jan. 2017 General Foam Plastics/Beckett Corporation Norfolk, VA Warehouse Manager

General Foam is a plastics manufacturer of seasonal items for the home and garden.

Manage the daily warehouse activities for 3 shifts of production supply and support, storage, inventories, cycle counts, shipping and receiving of (WIP) work in progress and raw materials.

Coordinate shipping and receiving of finished product and raw materials to 3 other facilities here in the U.S., across the border of Mexico and overseas.

Hire, train, manage and evaluate supervisors, forklift operators and warehouse clerks.

Plan and prepare manning and overtime budgets.

Communicate and train employees on OSHA, EPA and CTPAT guidelines and plant safety.

ISO 9001: 2008 Certified Internal Auditor

Data entry done daily on a PC and AS400 operating system. EDUCATION

September –December 2000 Tidewater Community College Virginia Beach, VA September – December 1997 Old Dominion University Norfolk, VA August 1984 – May 1989 Virginia State University Petersburg, VA Bachelor of Science

VSU FOOTBALL

ARMY ROTC

SKILLS

SWITCHER TRAINER/OPERATOR

FORKLIFT, CLAMP & REACH TRUCK, CHERRY PICKER AND ELECTRIC FLOOR JACK OPERATOR/TRAINER

PROFICIENCY WITH MICROSOFT OFFICE APPLICATION, SAP AND AS400 OPERATING SYSTEM

EXCELLENT COMMUNICATION AND PEOPLE ENGAGING

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