Customer Service Representative
Resume:
Demetria L. Dees
**** ****** **** *. ***. *** Mobile, AL 36609
*******@*****.***
Employment
Sears PartsDiect. Parts Sales/Customer Service Representative
Provide exceptional and efficient customer service to members requiring assistance with ordering repair parts. Update and relay order status for previous placed part orders to customers. Resolve the members ' need and/or concern by executing effective listening skills, expressing empathy in the call (if applicable) and providing a customer focused resolution.
Sears PartDirect/Team Lead
Supervised associates and provided assistance when needed. Monitored calls for call quality and handled supervisor calls. Provided weekly coaching and addressed issues dealing with absenteeism, metrics, and call quality. Assisted manager with interviewing process and training of new hires.
Skills Summary
I have over 20 years of customer contact experience. In addition, a proficient knowledge of Microsoft Excel, Word, PowerPoint, and various other Windows based programs and applications. I possess profound leadership skills, strong oral, written and interpersonal communication skills.
Education
Faulkner University. Bachelor of Business Administration. Degree conferred in 2014.
Columbia Southern University. Masters in Business Administration. Degree conferred October 2017.
Accomplishments and Awards
Numerous customer service and character awards including Sears Top Notch Awards, Sears Best of the Best Awards, Sears Spirit Award Nominee, Top 5% Ranking with Department (preferential scheduling), #1 Associate Ranking obtained for securing the greatest quantity of Sears Take the Lead consultations within a month, Perfect Attendance, several months of #1 status for Average Handle Time, Conversion Rate, Average Order Size and hundreds of Five Star Customer Surveys.
Contact this candidate