Collections Agent, Customer Service Medical Assistant

Maria Marquez

**** *. ******** ********, ** *****

***************@*****.*** 602-***-****

SUMMARY

Bilingual, highly motivated and dedicated professional providing world-class Customer Service and successful Administrative experience. Maintain excellent written and oral communication skills, problem resolution abilities, and high level of confidentiality QUALIFICATIONS

Skilled at managing responsibilities in a socioeconomic backgrounds

Poses excellent communication skills

Resourceful in solving problems and maximizing resources

Self-motivated; able to learn and multitask to learn on own initiative

Demonstrate ability to adapt to new equipment and technology

Fluency in English/Spanish

Desire to learn and be trained

Team skilled/team oriented/team player

Proficient Microsoft Office

EXPERIENCE

Customer Service (09/2015 - Present)

Dial America Phoenix, Arizona

● Inbound Customer service for Blue Cross Blue Shield

● Medical Benefits

● Med Claims

● Sirius XM Radio Sales

Caregiver (05/2008 - 01/2009)

Emmanuel Campus of Care Peoria, Arizona

● Checked patients pulse, temperature, and respiration

● Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert

● Maintained records of patient care, condition, progress, or problems

● Performed a variety of duties as requested by client, such as obtaining household supplies or running errands

● Provided patients and families with emotional support Assistant Manager (08/2002 - 05/2005)

P. H. Gonzales Elementary School Tolleson, Arizona

● Expanded customer base through implementation of effective meal preparation

● Oversaw daily operations of 10+ employees

● Complete end of day reports

● Assist students with personal needs for their meals

● Responsible for office planning, merchandising, signage, and product displays

● Take care of students Accounts

● Meal ordering

● Inventory

EDUCATION

Medical Assistant

American Institute of Business and Technology, Phoenix, AZ ACCOMPLISHMENTS

Employee of the month for May 2016-Dial America

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