Administrative Assistant Customer Service

OTERIA BURNS

*************@*****.***

630-***-****) Cellular #

SUMMARY

Administrative Assistant specializing in administrative support to medical and law offices. Committed todelivering high quality results with little supervision. Dedicated and focus Administrative Assistant whoexcels at prioritizing completing multiple tasks simultaneously and following through to achieve projectgoals. Seeking a role of increased responsibility and authority.

EXPERIENCE

04/2017 to 12/2017 Customer Service Representative

Children Surgical Foundation Chicago, IL

Responds to customer service inquires and resolves issues whenappropriate by performing billing, charge revision (debits or credits),corrections, adjustments, transfers to Lurie Children's, payment, discounts,and settlements -ensuring a customer satisfactory interaction.Acts as liaison with insurances or billing company or with Lurie Children'sPatient Financial Services to handle and resolve incoming telephoneinquires related to patient accounts, update billing systems with new orcorrected information (eg. demographics or insurance information)received from parents/ patients.Reviews coding and billing questions from parents/patients and requestsbills, as appropriate, to assist with customer satisfaction. Takes actions torespond to staff, parent/patient billing issues and billing companyfeedback.

01/2016 to 10/2016 Administrative Assistant

University Of Chicago Chicago, IL

Worked as the Administrative Assistant for International Students who weregetting their Doctorate or Engineering Degrees.Helped student obtain visas or schedule emergency travel arrangements.Set appointments for Students to speak with Advisors.Answered the phones and acted as a liaison between the students andother departments within the university.

01/2015 to 10/2016 Customer Service Representative

LifeWatch Services, Inc Rosemont., IL

Received and made 75-100 calls dailyAssisted patients with troubleshootingAnswered billing questions from patients as well as additional questionsthey had about Lifewatch Products.

EDUCATION AND TRAINING

2000 Associate of Arts: Business

Harold Washington College Chicago, IL, United States

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