Program Manager Engineer

Jeff Glaspell

** **** ******, ************, ** 21793

*********@*******.*** 301-***-**** (C)

Profile

A broad background encompassing engineering skills, project management, and people management. Has an understanding of large and small company operations and is highly adaptive to position situations and requirements. Experienced in product design and development to satisfy market trends and customer requirements. Believes that relationships are the key to success in business.

Key Strengths:

A range of Engineering and Management skills

Broad Technical Background – Understanding software/hardware, development, and manufacturing

Business and Technology awareness

Outstanding people skills – creating relationships, understanding requirements, negotiating solutions

Excellent Oral, Written and Presentation skills

Employment History

Wabtec Railway Electronics, Germantown, MD (10/2014 – Present)

Systems Engineer

Focus – Technical interface between the software development team and product line on system issues.

Responsible for system level guidance during all phases of development (requirements definition, design, test, validation, production, and commission) to ensure that systems and products meet customer requirements.

General Duties:

Accountable for system analysis, requirements management, risk analysis, software architecture review.

Ensure system requirements and specifications are developed according to standards based on Products Line inputs

Ensure adequate requirements test coverage and adequate testing of requirements

Ensure suitability of release of products for use in the field

Ensure system level documentation is maintained

Ensure engineering processes and standards are adhered to

Evaluate and identify new technologies for implementation

Frequentis USA, Columbia, MD (01/2012 – 09/2014)

Program Manager

Focus – Deputy Program Manager for FAA Interim Voice Switch Replacement (IVSR) ($8M/yr x 10 yrs);

– Program Manager for Colombian Air Force SISDAN ($4M) contract.

Responsible for day-to-day management of the IVSR and SISDAN projects.

Oversaw all aspects of engineering and production tasks, schedules, and budgets.

Communicated with customers to ensure successful completion of all phases of the contracts.

General Duties:

Generated monthly customer invoices. Provided forecast of future project revenue.

Identified program resources required and assigned individual responsibilities.

Managed and actively controlled project budget and costs; tracked and reported program expenses.

Effectively communicated relevant project information to superiors, resolved and/or escalated issues in a timely manner; tactfully communicated difficult/sensitive information internally and to the customer.

Syntonics LLC, Columbia, MD (04/2011 – 12/2011)

Applications Engineer

Focus – Supported FORAX RF-over-Fiber systems marketed to local and federal government agencies, as well as DoD customers.

Provided applications engineering input to senior product director.

Provided systems engineering input to engineering director to improve hardware and software design/assembly documentation.

Provided field engineering support for product development and platform integration testing.

Wrote technical support documents, including product whitepapers and customer user manuals. Standardized production processes and test procedures to improve quality and efficiency.

General Dynamics C4 Systems, Columbia, MD (05/2000 – 04/2011)

Lead Systems Engineer

Focus – Designed and developed Voice Communications Switching (VCS) systems marketed to government agencies, primarily DoD customers.

Technical lead on contracts ranging from $100K - $6M.

Constructed system solutions in response to RFPs, to include NRE costs and schedules.

Responsible for building and maintaining Windows Embedded OS platform, which was the base building block for all delivered systems.

Information Assurance subject matter expert for the Columbia office product lines. Performed Retina and Gold Disk scans, and provided IA reports (to include POA&M input) when required.

Managed Field Engineering efforts. Traveled to customer sites to perform installation and integration of delivered systems. Conducted formal and informal training.

Received achievement award for “taking decisive, independent actions and demonstrating initiative and flexibility in adapting to changing priorities, workloads and business needs.”

General Duties:

Wrote systems requirements and developed new products in response to market trends and technology changes.

Duties included technical planning and scheduling, Cost Account Manager (CAM) for assigned projects, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems.

Developed documentation such as Statements of Work, System Management Test Plans, and whitepapers to document research and system operation as necessary. Created System Diagrams and System Operation documentation to support each project.

Collected labor estimates to perform software, hardware, mechanical, and test efforts as necessary to support the project. Worked with Program Management to negotiate cost/schedule

Conducted milestone meetings (PDR, CDR) to support proper system design.

Ensured that all CDRLs were submitted.

Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. Documented systems integration configuration and wrote test procedures.

Concentra Preferred Systems Inc., Rockville, MD (05/1999 – 05/2000)

Regional IT Support Analyst

Focus – Performed hardware and software support and acted as technical liaison for the Rockville and Frederick, MD offices.

Collaborated with corporate technical staff to maintain application availability.

Investigated and recommended solutions for technical problems.

Planned and coordinated successful move of the Frederick office to a new location. Designed and installed new network infrastructure to support 50 person office.

Litton Denro Inc., Gaithersburg, MD (01/1994 – 05/1999)

Deputy Program Manager (‘98 – ‘99)

Focus – Assisted Senior Program Manager responsible for $100M FAA/DoD Enhanced Terminal Voice

Switch (ETVS) contract.

Assisted with contract modifications, development of contract proposals, and documentation of program status.

Oversaw and coordinated production and installation of ETVS systems, including scheduling of site surveys, procurement, assembly, test and installation.

Systems Integration Engineer (‘97 – ‘98)

Focus – Coordinated the design, production, integration, operation and test of VCS systems.

Conducted studies and analyses of technical documentation to determine conformance with performance specifications. Developed test plans and procedures.

Reviewed engineering change proposals. Participated in engineering change review board.

Field Service Engineer (‘95 – ‘97)

Focus – Installed, integrated, and performed verification testing of VCS systems supplied to FAA/DoD and international customers.

Traveled to customer sites to perform installation and cutover of VCS systems at many Air Traffic Control facilities worldwide.

Provided operator and maintenance customer training and installer training.

Systems Test Technician (‘94 – ‘95)

Focus – Supported production of VCS systems.

Lead technician on U.S. Navy IVCSS contract. Supported First Article and Environmental Qualification testing.

Skills

Windows Desktop Software:

MS Office (Word, Excel, PowerPoint), Visio & Project, eEye Retina, DISA STIGs & Gold Disk, AutoCAD, TestTrack RM

Education

Undergraduate work:

Frederick Community College, Frederick, MD – Pre-Engineering

West Virginia University, Morgantown, WV – Computer Science

Community College of the Air Force – Avionics Navigation Systems

Military

U.S. Air Force - Honorable Discharge

Maryland Air National Guard – Honorable Discharge

Security

Secret Security Clearance 1987-2012

Top Secret Security Clearance 2007-2012

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