Customer Service Manager
Resume:
Deborah A. Kowal-Catterson
** ****** **** ********, ** 29910 / 843-***-**** / *******@*****.***
CUSTOMER SERVICE & SALES MANAGER
Knowledgeable / Multitasker / Responsible
A successful Customer Service & Sales Manager with hands-on experience in completely revamping the level of great customer service and boosting sales over sixty percent in less than a two year period. Recognized for the ability to compile a great front end team, resolving work conflicts and managing all departments on a weekly basis. Comfortable with many computer applications, including Microsoft Office Suite, Work Force Management and social media.
• AML Compliance Officer
• Hiring new associates including I-9 documents (hire & verify)
• Making weekly schedules through Workforce management
• Handling all Code Adam, shoplifting, bomb scares and robbery procedures
• Timeline management
• Handling all phone calls, DVR requests & store maintenance work orders
• Correcting time cards and controlling overtime costs
• Password maintenance, Point of sale monitoring & maintenance
• Implementing a daily surge plan
• Compiling associate appraisals
• Exhibiting Count On Me behaviors and training other associates to do so as well
PROFESSIONAL EXPERIENCE
FOOD LION, BLUFFTON, SC 2/2013-PRESENT
Customer Service & Sales Manager
• Responsible for all monies and bookkeeping for the store
• Responsible for being the MOD at least three times a week
• Responsible for training new associates
• Have knowledge of all store functions
• The “go to” person for all aspects of the store
• State certified Serve Safe
• Been bonded & insured
Previous experience includes Office Manager with Catterson & Sons Construction (1991-2009)
Responsible for Building permits, reading blue prints, estimating, accounting, correspondence, proposals
& customer relations.
Middletown Savings bank & Palmetto Federal Savings bank, head teller
EDUCATION
Port Jervis High School, Port Jervis NY
Orange/Ulster VoTech NYS License in Cosmetology
Contact this candidate