Raquel M. Valverde

**** ******** **

Albuquerque, NM 87102

505-***-****

ac5opb@r.postjobfree.com

Abilities

Excellent customer service skills

Monitoring/Assessing

Social Perceptiveness

Multi-task in a fast pace environment

Investigate claims

Negotiation

Excellent and judgment and decision making

Proven ability to determine answers and solutions quickly. String communication skills

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ability to proactively recognize and solve complex issues. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Employment

Video Teller Agent

05/25/2015- Present Bank of America Rio Rancho, NM Professionally and accurately processed customer’s transactions in a detail oriented environment. Regulatory and compliance trained. Resolved customer’s financial concerns while managing risk. Listen and show empathy when customer’s show frustration or dissatisfaction. Knowledgeable in Bank of America products and services. Provide excellent customer service treatment. Problem solving in an efficient and timely manner. Personalized and built rapport with customers. Also, friendly and respectful to customer’s in every transaction. Critical thinking and implement accurately into calls. Always meeting and or exceeding performance. Team player and positive attitude. Customer Service Agent

11/2014 - 02/2015 TitleMax Los Lunas, NM

Collect delinquent accounts and determine liability with Federal, Government & State Compliance. Made daily phone calls to clients in order to collect debts before the due dates. Investigated client’s accounts and determined advised methods to be settled. Troubleshooting and resolving customer complaints and ensuring compliance and adjusting some investigation claims by interviewing the claimant and witnesses. Customer Service Clerk

08/2013 - 11/2014 Circle K Albuquerque, NM

Critical Thinking which requiring using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Talking to customers and my peers to convey information effectively. Judgment and decision making. Investigated complex problem solving which included Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Identifying and resolving customer complaints and ensuring compliance will substitute for the customer’s experience.

Customer Service Agent

02/2007 - 08/2013 Tom's Motors Albuquerque, NM

Conductive business and management principles involved in strategic planning, human resources modeling, leadership technique, production methods, and coordination of people and resources. In compliance of laws, legal codes, court procedures, government regulations, executive orders, agency rules, and the democratic political process. Knowledge of principles and processes for providing customer and personal services. Call Center Support Representative

07/2001 - 01/2007 Xentel Inc. Albuquerque, NM

Monitoring/Assessing performance of myself, other organizations to make improvements or take corrective action. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Knowledge of laws, legal codes, court procedures, government regulations, agency rules

Education

Issuing Institution Location Qualification Course of Study CNM NM High School Diploma General High School Curriculum