Customer Service Manager

Your

Name

Creative Director

Tammy Sawyer

*** **** ************

(C) 251-***-**** **************@*****.***

Professional Summary

Exceptional leader talenat [customer service], management] computers .

-savvy with outstanding relationsg, training and presentation skills. Work History

May 2017-Current Childcare staff ST Mary's home for children Mobile, Alabama I work with children an teach them basic living skills,behaviour education,personal hygiene,healthy living,money management,meal preparation, and take them to where they want or need to go.

February 2011-September 2017 Preschool Teacher Kimz Kidz Child Care Center Semmes, AL

Gave one-on-one attention to children while maintaining overall focus on the entire group.

Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance.

Addressed behavioral and learning issues with parents and daycare management.

Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms.

Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.

Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities. August 1992-October 2010 Manager COM PAC FOOD STORE Theodore, AL

Cross-trained and backed up other customer service managers. Met with each associate to establish realistic sales goals for the month.

Strengthened existing customer relationships through extensive communication and tried and true marketing strategies. Engaged prospects and customers through various events, including tradeshows, seminars and workshops.

Immediately addressed issues with customers so that they could be successfully resolved.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Provided accurate, specific and timely performance feedback for CSRs.

Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Fostered an environment which encouraged continual process improvements.

Resolved associate, tool and service delivery issues revealed by statistical reports.

Updated customer orders from start to finish in an accurate and timely manner.

Effective liaison between customers and internal departments.j Your City, ST 12345

123.456.7890

********@*******.***

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Skills

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Experience

Company Name / J ob Title

MONTH 20XX - PRESENT, LOCATION

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Education

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