Customer Service Manager

Maureen Giles

**** **** *** *** * Fair, Oaks CA *5628 * 916-***-**** * *******@*****.***

Top-performing Office Assistant and Administrator with 15 years experience in Sales, Marketing, Homebuilding and Property Management.

SUMMARY OF QUALIFICATIONS

● Cultivate client relationships to better understand their needs, acting as client advocate, while acting in the best interest of the company

● Proven self starter, works independently, enthusiastic individual that implements excellent problem solving skills

● Excellent customer service, business judgment and continual confidentiality

● Known as a team player and leader with proven analytical skills PROFESSIONAL EXPERIENCE

Client Care Coordinator 2016 - present

Realty World-American River Properties

● Clientele present and future clients

● Appointment setter; special projects; implement and utilize CMA forms

● Creativity with marketing material;Buyer and Seller Book projects

● Daily upkeep of several database programs

● Scan emails and messages for prompt communication and social media (MS 2010, databases) Counter/Area Manager/Sales Associate 2004-2007 2010-2015 Macy’s West, Citrus Heights and Sacramento, CA

● Increased responsibilities; month reporting; inventory control; analyzed and facilitated goals

● Management relationship and communication

● Excellent customer service; training accordingly; initiative and creativity

● Initiated Special Events consistent with budget. (MS Office and data-base) Marketing Coordinator/Customer Relations Specialist/TLC Rep 2000-2004 US Home Corp., Gold River, CA

● Marketing Assistant for VP of Marketing: Communicated with homeowners, contractors, sales, land and management and on a daily basis, developed reports, spreadsheets and forms for weekly meetings; implemented Office procedures and principles extensively; coordinated and processed major projects; input MLS listings;

● Contract/Plans Administrator: Coordinated plans for future communities; implemented contract information for new homes; worked with Design Center and Land Development; processed bids for prospective vendors.

● Customer Care Specialist: Problem solved emergencies and daily issues with homeowners on phone and in person; daily reports and requests; daily communications with vendors, builders and representatives in the field and handled warranty issues extensively; increased responsibilities as TLC rep in the field. (MS Office, Internet, Jd Edwards) Office Coordinator ( Temp. Position)

GW Consulting Engineers, Citrus Heights, CA

Staffing Analyst ( Temp. Position)

Wells Fargo Business Center, Sacramento, CA

Park Corp Manager 1998-1999

Colliers International @ Campus Commons HOA, Sacramento, CA

● Attended Board Meetings and composed minutes; organized and implemented monthly newsletter; organized special events and booked 100% for holiday seasons;

● Designed proposals, promotional material, brochures and flyers; excellent follow up with any level of management and clients; Office Management Procedures; Created budget for following year and monitored payroll. (MS Office 97, Publisher and Powerpoint.) Resident/Property Manager 1996-1998

Stonesfair Management @ Sierra Ridge Apartments, Burlingame, CA

● Increased responsibilities performing due diligence for future properties and trouble-shooting other properties;

● Responsible for hiring new employees; upgraded property to 99% occupancy from 79%, and to a grade B; increased rents 30% with a 98% success rate;

● Implemented office procedures and principles; trained staff of 4 and assisted in other training;

● Created budget and kept within 5% or below and monitored rents and deposits when necessary; implemented Corporate Suite, (MS Office,Publisher, PowerPoint and R ent Plus Data-base (A MSI). EDUCATION AND TRAINING

American River College, Sacramento CA - GPA: 3.8

Interior Design/Business Management

Lapse of employment: 2007-2010 Family issues-father ill and Personal Trainer full time

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